Update: They did finally come out and finish installing our propane fireplace yesterday. It wasn't the 2 weeks we were initially told, but 6 weeks was a little better than the 8 weeks. Yes, two and a half months from when we purchased the fireplace is excessive, but "all is well, that ends well". We do love the Fireplace and the installation guys were great. read more

We started by calling the store and inquiring about a pellet stove. The knowledgeable staff answered all the questions we had so and we decided to make the trip over to buy the stove. Once in the store we worked with Matt who was very knowledgeable and helped us make a decision. We paid and were loaded up swiftly and went on our way. We are very happy with the transaction. read more

stay away from this place; shady business; don't honor prior quotes given and over priced venting pricing ( Tractor Supply across the street sells the venting pipe 1/2 the cost of this place). plus they jack up install price almost $200 from the quote they gave a few weeks ago). Business can't be trusted, go somewhere else! read more

I have purchased pellet stoves from Abundant Life many times and their products, prices and patience with explaining all the nuances of the stoves is phenomenal! Their sale prices along with their easy 6 month credit program makes it a breeze to get a high quality stove for less. I would highly recommend them! read more

Our family has used Abundant Life to purchase and install several stoves. We had them install a propane stove and two pellet stoves. We've had a great experience with everyone at Abundant Life from Matt in service to my personal favorite, Rick and Eric who've done all our installs. Honestly I'm surprised to see some of the reviews on here because we've used other companies and the service we've received from Abundant Life is FAR better than their competition. Anyway, highly recommend them. read more

I've had great customer service at this store, and I've gone in and specifically gotten terrible customer service from a fellow named Josh. Specifically, this review is for Rick and Eric who came to my home last week, and helped me figure out what was wrong, why, and how to never have that happen again. We had purchased a stove the year earlier and used it with great success. After a schlocky chimney sweep did a terrible job, Rick came out and was gracious, kind, and educated me for my safety. I can't thank him enough, and his partner, Eric was kind, attentive, cleaned up the mess that was made with professionalism and a positive attitude. It was obvious these two gentlemen truly cared for the safety of me and my family. In the end, it was our chimney sweeps' fault for the trouble, and they helped us anyway. If I go into this store again and have to deal with Josh, I will ask for Rick. Perhaps that management could train him to not be a doubting jerk to customers who've spent thousands of dollars in their store. I am giving five starts because of Rick and Eric SPECIFICALLY. If this review was based solely on how I was treated by Josh, I would give one star. Nice save guys. I am ever thankful for your assistance. read more

I had hoped that the rumors were not true, but sadly they are. I went with them over a competitor because of their wide selection of stoves, but their service has been lacking. They are proudly a Christian business, but when it comes to standing behind their work they fall flat. The last people to touch our propane hearth was them in the spring, but now in the fall when it won't work they will not come sooner than 3 weeks to service a stove that is the only source of heat. I suspect the issue is being understaffed, which many places are having a problem with. However, I would have hoped that correcting their own work would have elicited a better response. read more

This company has terrible customer service, and I will never use them again. In November I called them because my Propane gas stove in my living room was not staying on when turned on. Abundant Life said it might be the on/off switch and sent service out to deal with it. He cleaned the stove very quickly, never addressed the on/off switch issue and charged me $195.00. Long story short, same problem occurred again, so I called them back and left a detailed voice mail about the problem. They never called me back, so I called another company who came right out. He took the stove apart and then asked, "How long has it been since this stove was cleaned? It is filthy." He then showed me why the stove would not stay ignited - build up all around the pilot. The stove has worked fine ever since he cleaned it. I had to pay another service call bill for $139.00! I called Abundant Life to tell them what happened, and was told they were having phone issues and they could not transfer me to Service. They asked me to call back so they could see if their transfer to service worked. It did not. They called me back later that day. I laid out the issue for him - I had to pay twice for what they did not do the first time. I am retired on a fixed income and they did nothing to fix this. He told me they never got my second voice mail and that is why they never called back. He told me their bill was $60.00 more because they build in the cost of any "return trip" they might have to make! Not only did they NOT make a second trip - they did not do what they were paid to do the first time!! They did not care to do anything to make this right. They offered nothing but inane excuses. So my only resort is to let others know not to use this company, and if you do, watch vigilantly to see that they do what you pay them to do. Bunch of crooks with no sense of customer service. I now use Eased Edges and they are very customer oriented, fixed my problem and did so for a lot less money! read more

I see all the bad reviews, but I have to say that Matt in the parts department took good care of me. While it may be true that he lets all calls go to voicemail, he did eventually call me back every time, listened carefully to my situation and correctly diagnosed the problem with my hot tub. The parts I purchased from him cost me only slightly more than I would have paid if I had ordered them online (roughly $500) and I had them immediately, along with Matt's assistance with any questions I had. I'll add that Matt was very knowledgeable about hot tub repair and the parts I needed, (some no longer being made, etc..) Prior to contacting Abundant Life, one larger local company gave me an estimate of $1,300 if they came out and did the repair. Another, one-man operation charged me for a 5 minute service call to tell me the obvious, then refused to call me back, and a third smaller repair service did not want to help me and referred me to Abundant Life. So not counting the $110 spent previously on the 5 minute service call, by doing the repair myself, I saved $800 on a job that would have taken a tech under an hour to do. Thanks Matt! read more

I used this company twice, one wood stove and one pellet stove. The sales, the installation was great. I recommend them to my daughter for her wood stove. I can't begin to tell you how horrible it was. She was only days away from filing a law suit. Not sure what happened to the company. They suck. read more

We decided to become more energy efficient by taking our 3 fireplaces and converting them to 1 wood insert and 2 gas inserts. We got 3 beautiful inserts and terrific service from Abundant Life. Rick did the installations and he is efficient and knows the product. Excellent communcation as well. read more

I have been waiting since 2:00 for the installation of the stove I paid for a month ago. it is 5:30 PM. I've called the store twice and had to leave a message since I could not reach a live person. I guess customer service is not their high priority! You might want to think twice about purchasing a gas stove here if you actually want it installed. read more

very disappointed in Abundant life wood stoves in Chichester, NH. for those contemplating a wood stove purchase i would definitely stay away from this place. August 28 2019 we were in the neighborhood and happened to see a sign declaring a sale. i needed a woodstove for my barn and the upcoming cold months ahead. speaking with the salesman (who no longer works there) i told him that i needed to heat 1500 SF and did not care what the stove looked like as the appearance did not matter. he suggested a LOPI REPUBLIC 1750. list 2092.00 but could reduce this by $418.00 because of the sale. i told him that we did not need the stove until late Oct or early november which was OK with him but i needed to put a desposit of $200.00 down.- which i did, there was no storage charge- just come and get it when needed. this Saturday nov 9 2019 i went to get the stove but was told that the unit i had placed my order for, was not in the store and that it had been discontinued. without asking what purpose the stove was needed for he suggested that for an additional $500.00 he had the ideal stove for us. needless to say i requested the refund of $200.00 and left the store. point to note that as of nov 12 the stove i had placed money down on is still listed in their website as available. bottom line is that i would not trust this store for any future purchases. i was going to contact the corporate location to voice my displeasure but this seems to be the primary site. i rate this store a 1 out of 5, the only reason i gave it a 1 was because of its location read more

I wanted to write about my recent interaction with Abundant Life Stove and Spa. The transaction started off well, the store was clean and set up well, the salesman with the big beard was great and easy to work with. I didn't even shop around, we got the price, put in the order and made a 50% deposit on a $4000+ gas insert. I even decided to spend the almost $700 on the install, figuring that it would be done and be stress free. I waited the month or so for the unit to come in and the install date to be set. We had the opening framed out to fit this new stove since this was an addition to our first-floor remodel. I wanted to make sure that when the installers got to the house there were no issues so I called the store to verify the location of the NEW gas line. I was told "back left corner with a shutoff at the floor and a 3-foot flex line that will go in to the stove" and so this is what I told my gas fitter. He sounded concerned and said normally they come up from the floor or side directly in to the bottom of the fireplace where they are connected. He asked me to verify so I called again a few days later, talked to the same "professional" and got the same answer. Feeling confident I relayed this back to the gas guy, I even went further and got the recommended size of the hard and flex line along with the proper male/female size and fitting for the regulator on the unit. My gas guy didn't like it but I said "this is what they want so this is what I want to give them" and had him prep to fit it up. The install was scheduled and again wanting to make sure we had no issues I called and got the same "professional" fireplace expert and got the same answer quoted above almost word for word, my gas guy came and did exactly as I had requested and I waited for the installers to arrive. They got to my home we did our introductions and the first words out of the installers mouth was (you guessed it) "the stove will not fit, that gas line is in the way" and I about lost it. I explained to him that I had called 3 times to verify the correct placement of the gas line and this was exactly what I had done. He didn't sound surprised and called the shop to let them know what was going on. We talked options and since the pipes were press fit, I could not even make a trip to Home Depot to buy some new fittings and re-route the gas line. We were stuck and the installers said the manager at the store was waiting for me to call and figure out what to do. I called 3 times and got the voicemail system until they called his cell phone while I called the store and told him to pick up. He remembered talking to me the day before and his exact words were "I didn't realize you were going to put it inside the framing" and I again about lost it. I told him I did exactly as you described 3 different times, I figured if they wanted something more specific, HE would have asked a follow up question to make sure the answer was "ACCURATE VS ASSUMPTIVE GUESS" or asked for a site visit, again I did choose the almost $700 install option. As a side note, the two other stove shops I have talked to in the past week, for roughly the same install price send someone from the shop out for a site visit and even recommend or provide someone to set up the gas line for you in situations like mine so there are no issues. Regardless, at this point I was being told I was wrong and didn't ask the question correctly but I tried to move past this. (A little about me, I tend to be pretty smart when it comes to this stuff, I own a property management company and flip houses so the trades are a big part of what I do.) I told him all that needed to happen is for them to pay the cost of for the plumber to relocate the gas line from the current spot to the new spot. They could leave the stove and everyone wins, probably $100-$200 worth of parts and labor. Rather than agreeing to this he said he would split the cost since it was not his fault. This is when I lose my cool and tell him to take the stove back and hang up. I told the install team to pass along a message and let this key decision maker know that I expected a credit back to my card for $2000 or they could expect a dispute for the charge and was told that they would be happy to do so and it should not be an issue. In closing, make up your own mind about abundant life. There were a few good parts of the transaction but I would never buy a fireplace, hot-tub or hammock from this company ever again. I want to also say good luck to the install team (they were great) because if they have to deal with stuff like this from a head decision maker day to day it is a miracle they can get anything more than a space heater installed without fitment or customer service issues and after reading more and more customer feedback, it seems like this has become a regular and likely a recurring issue. read more

Terrible communication and customer service. Was given a 11am - 1pm window for service, Reaaranged my day to be home. Called at 1:10 when no one showed up and no one called. Was told the technician was running late and won't be there until close to 2pm. I told them I had a meeting at 2pm and wouldn't be able to accommodate the change in schedule. When I called to reschedule, I was told that the window of time given to me was merely an estimate and not necessarily the timeframe they would arrive. I was also blamed for the appointment not working out and that my not being available after 2pm compromised their day. Obviously I did not reschedule. Terrible communication and customer service. read more

Prompt installation with all questions answered. Friendly and efficient installers in under 2 hours. While on roof, they sprayed wasp nest for me for free. Would recommend to use them again. read more

Before posting on here I read the reviews others left and was shocked because our experience with Abundant Life was NOTHING like the ones mentioned. I have nothing but positive things to say about the company, product line, service and staff. And I could not let these negative reviews be the only ones posted because this company deserves more credit than they were given. We'd been contemplating a pellet stove purchase for quite some time before we finally made the move to. We didn't want to jump into any purchase, though, so we shopped around, trying to find a place that carried a great selection of stoves with good prices. We looked around Maine and New Hampshire. Our search led us to Abundant Life. From the moment we walked in the door, we felt welcomed by the staff. They were eager to help us and were able to answer any questions we had. They even offered recommendations on what would work best for our family and house size. While there, we also took a look at the hot tubs they sell. I've always wanted a hot tub, but never really looked into buying one too deeply. However, after talking to our sales guy at Abundant Life, a very likeable guy, I might add, we've decided that when we finally make the move to purchase one, we will be going to Abundant Life. I definitely recommend Abundant Life for all of your heating needs. Keep up the great work, guys! read more

Wanted to show my appreciation for the great customer service on the purchase but especially on the installation by the service technician Rick. He was professional and very knowledgeable on the equipment. Appreciate the opportunity to buy local and get great customer service at the same time. Rick thanks for having pride in your work. Very happy with the stove. read more

So I see these folks lost all their bad reviews, how fortunate. In short, service after MY sale left a lot to be desired.

I would not wish this company on my worst enemy. In no way dependable! They don't listen, even when you tell them the problem. Once you have made an appointment, if you call back to get an update you will immediately be transferred to Matt, who does not answer the phone, EVER.. My gas fireplace wasn't working. I called told them I thought it my blower was unplugged in my basement, the man/receptionist said "we are not electricians. A man showed up, he was here less than 10 mins, also told him about the blower, he said that wasn't the problem, said we needed a part, said it would take about a week. Called back next week, I called 5 times because I was put through to Matt's voice mail. He left me a 12 seconds message say the part was not in. Called back the next week twice, again straight to Matt's voice mail. He never called back. So, my husband called and again Matt did not answer. Finally, my husband insisted on talking to him. Said the part was on back order, Matt said he would check the shipping number, and made an appointment for the next week. The guys showed up (three weeks after this all began) I told him I thought the blower was unplugged, he checked it and lo and behold the blower was unplugged, which we could not plug back in because the first guy turned off the pilot light. So, they are charging us $180 to plug in a plug. Oh, and the guy who plugged it in didn't even have the part. read more

We bought 2 stoves here and the stove quality is excellent. Customer service once you have purchased the stoves? Terrible. We had issues with installation (They made a mess and did not clean it up), don't return phone calls, quote prices and then change them, late for service appointments, the list goes on. To top it all off, we just had our chimneys cleaned after a year of use and our chimney guy told us the chimney liner installed by Abundant Life was crushed and jammed into the chimney. Said it looks like someone had stepped on it prior to installation and then crammed it in there anyway. I would NEVER recommend these people to anyone! read more

I bought a Jotul stove from Abundant Life 20 years ago. Recently a few repair items have come up and the company has dealt with me in a professional and courteous way. The service department was especially helpful. Matt and Rob treated me very well. I would recommend Abundant Life to everyone thinking of buying a wood or pellet stove from these professionals. Bill R. 12/17/17 read more

The quality of their products is excellent - the customer service is severely lacking. I ordered a $100 part, they never called when it came in, and then took 2 days to get back to me when I called to find out the status. read more

Couldn't be happier with the sales process and the installation of my Jotul wood stove. These guys are knowledgeable and get it done promptly. People have the unrealistic expectation that they can go to the store on a weekend and have their selected product installed the following week. There's a significant demand for stoves (especially during this time of year) and the folks at Abundant Life will work with you to get it done as soon as possible. When the time comes to install it, that team knows how to make things happen and get it done right! read more

Awesome store! My husband and I have bought a stove and a hot tub over the last few years. I highly recommend these folks, very honest and personable, I always get a great feeling every time I stop in for spa supplies. Had a problem with the spa last year and they took great care to fix it fast and right. No complaints from me, I've recommended them to many people, some very close friends, all of which have had the same experience I did. Great business, great prices read more

We have purchased a hot tub, wood and gas stove from this business. Would not go anywhere else. Sales staff are helpful, informative and non pressure. Service department responds to issues quickly and are customer service focused. Would highly recommend this store! read more