Quality care here at White Oak Manor! Staff are fantastic and very helpful. Family member transferred here for long term skilled nursing care! Facility is dated maybe a facelift would be good. Very good place though! 4 Stars !! read more

As others have mentioned elsewhere on the internet- this short term rehab what you make of it. With any short or long term stay health provider there are always some staff that are meant to provide care and others that might look to work elsewhere. That means there are also many staff members that go above and beyond as it is just in their nature to do so, as we found was the case here. Is it the prettiest of places? Nope. However what you need to consider most is not the age of the building or the renovations and decor - top priority should be the care and keeping of your loved one during their stay. Communication is key - ask for what you need and expect, and stay informed, stay on top of what the staff is doing and what your loved one needs! Decent option in the area, and four stars for each and every one of those staff members that went the extra mile. read more

This is a horrible facility. The nursing staff are ignorant of basic medical needs for the elderly. On more than one occasion, we had to tell them what was wrong with our family member. The last visit, we found our family member unresponsive, and the nurse said she was letting her sleep! We request that she be transported to the hospita,l where it was determined she was extremely dehydrated, had a UTI, and was sepsis. I'm so thankful I visited her that night, as I don't think she would have made it to the next day. DO NOT put your elderly family member in this facility. read more

White Oak Charleston was a savior to me. I am only 56 but I had a bad fall and needed physical therapy and occupational therapy. White Oak provided excellent services for these, but it was also a nursing home. I am a disabled vet so the va sent me here for treatment. The pt/ot staff was amazing, all if them, but my two were outstanding. The medical staff were all polite, very nice, and extremely professional. I've learned to be quiet and watch and listen and I walked that place many times and never heard a bad word spoken to a resident. They have an activities director that had things for everyone to do from parties to Bible studies. The administrators were approachable and extremely helpful. The main administrator i already considered a friend by the third day, and as a bonus he played football in college. So, I highly recommend White Oak Charleston for you or your loved ones to rehabilitate or rest. read more

I was the patient after a spinal fusion surgery a few years ago. Their admitting doctor was a quack. He refused to give me a med prescribed by my personal doctor. They also refused to provide my methocobolmin B-12, a survival med for me. After 2 1/2 of a 3 week stay, I confronted their Russian doctor about the B-12. She refused and simply didn't understand the need. A nurse was familiar with it and told her I need it. So she a script for the standand B-12 since their pharmacy could make it and it was profitable. It was a waste of time and money since I can't absorb it. I'm highly alergic to chemicals and fragrances and a warning was place on my room door. That's of little help when the non English speaking/reading staff cleans and scent sprays down my room. The food is poor quality and poorly prepared. On a walk, I saw stacks of canned fruits/vegatables stack in the hall. They all were inported from Mexico and South America. I tried to talked with a senior staff member but was ignored. read more

White Oak Manor was a huge disappointment to our family. Our elderly mother was placed here for PT, but placed on the nursing home side. In less than 60 days, she was in the hospital severely dehydrated (even after us requesting that she have water available at all times), a uti, and septic at the time a family member found her nearly unresponsive (per the hospital). This family member had been told that they had not bothered our mother, because she was sleeping. The family member tried to wake our mother, so she would know she was there. She couldn't get her to wake up at first, and then when she did, she could not verbalize words, only moan. Her lips and teeth were literally crusty from lack of moisture and water. She was sick and no one was checking on her. She is now pretty much starting over with PT - she could walk with a walker upon entering White Oak Manor, and now can barely stand after not being cared for properly. If you have no choice but to put a family member here, please know to check on them daily. We tried to do that, but it had been 3 days since a visit, and this is the state our mother was found in. read more

Ok I am putting this out there. If any of you need to put a loved one in rehab stay away from the White Oak Manor Rehab.This place is a Hell Hole. My Mom was in the hospital for a couple of weeks & ended up in this place. They totally neglected her! She would tell them she had to use the bathroom & they would never take her. I guess they thought it was easier to clean her up then take her to the restroom. They kept telling me they were short staffed well if you're so short staffed quit accepting these patients if they can't get the care that they deserve. These people shouldn't even be able to take care of people if you even want to call it that. We moved Mom to the Village in Summerville & it's like night & day. My Mom is doing so much better in this place. Had her hair washed the first day she was there, shower first thing this morning & physical therapy which DID NOT happen at the White Oak. I will be reporting them to Social Services. I could go on about White Oak & how much they suck but it's too much to write about. Take my word on this PLEASE DONT PUT YOUR LOVED ONE IN THIS PLACE!!! read more

My father-in-law was at White Oak Manor for rehab after a hip fraction. Day 1 the nursing staff started pulling and twisting him while he screamed and beg them to stop! He was only 4 days post op. His daughter had to make them stop hurting him. The room was dirty with crumbs on the floor and never swept. His bandage was removed and left sitting on a table for at least 2 days. We took him out early because someone tested positive for COVID-19 and we were not allowed to visit. They never set up home health and wouldn't call us back when we asked when or if they were going to. We were shown some documents when checking him out and his daughter said she had not seen them. The nurse said "yes you have, you even signed them!" Except it was not her signature!! read more

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This place was on the list of recommended places by Trident Hospital. Seriously had my doubts of all facilities of this type but I also realize that you cannot just dump your family here. This is a rehabilitation/physical therapy place for your loved ones. YOU need to be an active participant. Visit your loved ones, show them that this is temporary and remind them that they are here to heal so they can go home. This is not a hospice. We visited everyday. We questioned our family member on their treatment daily. We helped with feeding and caring for my family member. We gave the employees space to do their therapy which enabled us to also take a break. We prepare the house for homecoming. I know not everyone can just be there everyday for their loved ones but for a loved one we make time to be there for them until they can go home. This place was exactly what me and my family put into it. We set the expectation high and it was met. My dad will be going home after 30 days when he was expected to be here for 90. read more

This is the worst long term or short term care for the elderly. My sister and I put my mother in there in June. She could hold a conversation and feed herself. Covid was not in the facility when we dropped her off, as we could not go in with her. She did decline in the facility. The facility got Covid cases, their staff was severely impacted. We were not told of the staff shortage. My mother was tested for Covid on a Tuesday, I had to call daily to see if the results were back. When I called on Thursday she was negative. Friday she was non verbal. Saturday, she was unable to hold a phone or feed her self. I found this out by calling the facility to talk to her and was told then that she couldn't hold the phone. The Doctor was called but told the care givers to watch her. Sunday they sent her to the Emergency Room with stroke symptoms. There she tested positive for Covid. We made the decision to send her back White Oak Manor on Friday. My mother passed away on Monday. When we picked up her personal effects, there was someone's else's belongings with my Moms. I am told that care givers can usually tell when someone is dying. We were not given the chance to go say goodbye. A care giver was nice enough to use their personal IPhone so we could see her the day before she died. They told us the IPad was locked in someone's office that had not been there for 2 weeks. I'm sure that person was out with Covid. I would not recommend this place to anyone. The reason I wrote this, is because I hope this does not happen to another family. I hope the facility will step up their communication with families, pay attention to details and have solid protocols in place in the future, to deal with pandemics. Previously I wrote to the company before posting this, I signed the review with 2 different ways to contact me if they had questions. They decided to call my sister, who was listed as my Mother's representative, but I was the one that spoke to the Doctor's and nurses during my mothers stay. I'm sure had they looked at their reports they would have seen I was the one who always made contact. They are not big on details. Rhett Conklin read more

Money over healthcare! I'm totally shocked but not surprised! My parent was denied entry into this facility because the "cost of care is too much". My parent is almost fully functioned except for a need of a wound vac but my parent was denied, even with dual medical insurance, my parent was denied! Let me quote the admission manager "the cost of reimbursement is lower than the cost of care", wow! I completely understand the healthcare industry and have always heard that money runs everything but this the first time it came to my doorstep! Wow, White Oak Manor, you have really exemplified the ugly rumor that exist in healthcare, money over health. Thanks Patty, smh! I don't recommend this facility or rehab group! read more

My dad was recently in White Oak Manor for physical rehab after a stint in the hospital. As we were looking for a suitable facility for him, his caseworker offered this location. I was NOT excited because of the negative reviews seen here. My brother and I scheduled a tour of the premises and I am so glad we did! We were very pleasantly surprised as the cleanliness and atmosphere of the facility. Yes, we snuck our masks down to "sniff" for tell tale signs, everything was fresh and clean! No PEE SMELL!!! The staff there is friendly and gracious, very accommodating. We felt very comfortable about placing Dad there for his short stay. I can't say enough about how great the staff is. And my picky Dad also said the food was very good. Those old reviews need to be updated, because the facility has been and they deserve recognition for doing their best to create a pleasant and homey environment for their residents, temporary and long term care! read more

My wife checked to White Oak Manor for short term rehab/pt. The page of possible facilities provided by MUSC gave it 4 Stars overall but after being there my vote is 2 at best. The PT and IT staff were ok but they are a 3rd party provider. Regular staff seems to do what is minimally required and no more. While understanding it is not a hospital, the medical care was marginal. My wife suffered a recurrence of pneumonia and no one would call in a Doctor over the weekend. Don't go here. read more