I've been coming here for a few years I was shocked at how the front desk people have changed, so…read moreunfriendly, no eye contact, no personality , their interaction with the older customers was as cold and impersonal as can be , I thought the technician was very good and thorough but they never sent the report to my doctor , my doctor had to track it down from them so I would say the office people are ruining your business I may not go back

Been a patient at Rye Radiology for years for my mammogram, ultrasound and bone density tests…read more Staff is incredibly caring, knowledgeable and efficient. Many have been there for years and even the newer employees deliver the same quality of care.

Excellent experience at this MRI center with my early-morning appointment. First of all, its in a…read moremodern professional office building with a spacious parking lot. Free parking is a big plus in White Plains. The medical office is well-appointed and the receptionists/medical assistants were very friendly and helpful. Allow time for filling forms, and possibly changing into scrubs. This was my first time sitting upright in an open MRI. What a marvelous improvement from my previous MRI (in a different facility) laying on my back for a closed MRI. With earplugs the MRI noise was moderate and easy to bear. And, I was quite comfortable sitting through the 30 minute process watching a home improvement show on the wall-mounted HDTV. My actual score for this facility is 4.5 stars. I took off just a half star for the MRI tech who, although professional, efficient, and informative during the process, had a stern demeanor. I probably should cut him some slack. He might've been facing a brutal schedule that day.

It's taken four days for the MRI to be read by the MRI doctor and to call my doctor about my knee…read more I'm in lots of pain. This doesn't help.

My doctor visit was great. It took over 30 minutes to find my Land Rover. That was only because one…read moreattentive parking attendant came over and said why am I still waiting.

I went to WPR Associates for a MRI of my spine. The technicians were fine, pleasant and helpful…read more The major problem fall with Dr. Paul Khoury the radiologist who owns this practice. They sent me a bill for $592.00 after being paid by my insurance carrier. I called them and they said they'd look into it and then sent a second bill for the same amount...REALLY ! I had to spend another 30 minutes with my insurance carrier to get the check number, day they cashed it, claim reference number, etc. etc. etc. Then call back to WPR Associates. Can you say attempted rip-off. How many patients just send a check?

Very difficult place to deal with. No communication in advance of appointment. Arrive 8 minutes…read morelate for appointment and was told they couldn't see me. This is after waiting 10 days for an appointment. Very strange environment with robotic employees. Not a welcoming environment. Can you imagine other service businesses treating customers the way medical "professionals" treat us?

DO NOT USE THIS FACILITY Went for Dx bone density scan,…read morewhich I have been doing periodically most of my adult life on the advice of my dr. Because of an underlying issue I have, it allegedly was very difficult for the tech to access whatever she needed to scan, at which time she continually complained & blamed my condition for causing her difficulties & inability. Not only was she incompetent, she was also EXTREMELY insensitive & cruel. NEVER USE THIS Facility !!!They are a disgrace & the BONE DENSITY tech ( older woman with resting bitch face) should be retrained or replaced.

Loved how quickly my son could be seen. No appointment needed for X-rays. They took our insurance,…read moreregistered him, scanned him, and had a CD with a copy of the scans completed in ~20 minutes. The radiologist helped my son to feel welcome and comfortable and permitted me to sit outside as he was scanned. If there is one area of improvement is to clearly indicate that the imaging center is located at the back of the building. We parked at the front of the building and was redirected to walk around outside to the back. If someone who was dropped off was in serious pain, this would have been an uncomfortable walk.

I had taken my mom to Hudson Valley Radiology today for an MRI with Contrast of her head. She was…read morevery nervous as she entered, but that nervousness went away due to Marianna. She was so lovely to my mom. As soon as we walked in Marianna went to her and helped her with everything. She was amazing! Thank you for hiring such a caring wonderful employee who cares about people. We would never consider going anywhere else due to Marianna's compassion.

When they deserved it, I gave a single star. I can tell you that everything that was wrong has been…read morefixed. I had to schedule two MRIs this week. Easy, smooth scheduling, safe, safe, safe signing in, spotless restrooms and sparkling test areas. The technician, Shabana, was incredibly nice, constantly reassuring me, notifying me how much longer. They got everything right!

If I could give this place negative stars, I would…read more I have been going to New Rochelle Radiology for my annual mammogram for the past three years, and these visits were always treated correctly as preventive services and fully covered by my insurance. This year, despite it being the exact same routine screening ordered by my doctor, they submitted incorrect procedure and diagnosis codes, resulting in an unexpected bill of $381.86. I spent significant time contacting both my insurance company and their billing department to get this resolved. My insurance indicated the issue was due to how the service was coded. However, New Rochelle Radiology's billing department refused to correct what appears to be a clear error. Instead of working toward a resolution, they escalated the situation by sending the bill to a collections agency while the dispute was still ongoing. This is completely unacceptable. Patients should not be penalized for provider billing mistakes, nor should they be subjected to collections over a disputed charge. The lack of accountability and unwillingness to fix their own error is deeply concerning. Avoid this place!

I had my annual mammogram and the staff was very professional and very helpful and friendlyread more

This was a nice and professional office to get a mammogram at. The check-in is efficient and…read morecourteous, and they offer pleasant private changing rooms. The tech was pretty businesslike when doing her work, but she was professional as well. Overall, while getting your breasts squished between panes of glass isn't the most comfortable experience in general, they do a good job of making it a s good experience as they can.