It's simple for me, I trust Dr. DeSena!! He has taken care of me for well over 25 years. When I…read moreshow up, he shows up. He's a true blessing, and my wife really appreciates how he's taken care of me. Lets keep up the great work Curtis!

Dr. Desena has been my PCP for about a year and a half. He's essentially everything I could ask for…read morein a doctor: knowledgeable, professional, and down to earth (not to mention he has a great sense of humor). Every time I go in for a visit, he's always all ears and is very willing to work with me on getting the best treatment that I can. I couldn't be more satisfied as a patient of his!

I've been going to a couple of doctors at this practice and I am in the process of looking for…read moreanother medical practice group. First, it is impossible to get an appointment. It takes weeks before any doctor at this location can see you. You are better off going to urgent care. Second, there is a lock of communication between doctors, nurses, front and back office staff. No one knows whats going on. Yes, they are nice and all but it doesn't help patients. Third, make sure you call them before you come to your appointment, NO ONE is going call or text you if it is cancelled! Other than "I'm sorry", no explanation at all. It happened to me twice already. And lastly, check your bill! I was charged for follow up visit instead of my annual free check up and ended up paying for it. They would not adjust my charges. Do yourself a favor and look somewhere else.

Love the doctors there. But the level of care that I have received from the receptionists, not at…read moreall okay. My appointment today was unceremoniously moved. While on my way to the appointment, I received a text with an appointment reminder....for 4 hours later. And with a doctor that I have never even heard of. I tried to call while I was still in the car, to no avail. There never seems to be anyone at the office that can answer a phone call. So, when I arrived, I find that the office has switched floors. Have to go through the hassle of being temperature checked and find the office. All the while, still on the phone. When I finally reach the office, I was told that 1.) there's no record of me calling 2.) they have a call center, so they have no idea who talked to me 3.) all the doctors are in a meeting and so, no one was available to see me 4.) the schedule had been set for quite some time with no changes. 5.) my choices are to come back or cancel the appointment. That's it. So, here I sit, with my time having been wasted, still needing to see a doctor and I don't feel that anyone on the staff cares. I'm extremely unsatisfied with all of this.

I was a long time patient of Dr Katibah, as was my father. He really takes his time to understand…read moreyou and listen. He will keep working on solutions if you have a medical issue. As another said, his office is not the typical doctor office of the 2000's but more like the doctor's office of the 1950's or 60's. Bottom line, he really cares about the patient and giving quality care.

Wonderful doctor, superb business model and amazing care! If you are in need of primary care and…read moreare fed up with crazy fees and factory-minded physician's offices, give this doc a try! Rachel in the office was a delight, and I spent more time talking to my doctor than waiting. How cool is that?!? I feel really invigorated to have this resource in my life now. Great peace of mind

Dr. Woodard has just released me as his patient...YAY!! I saw him for six years, but have been…read moreCancer-free now for six years. He is a caring and compassionate Oncologist and I would highly recommend him. His staff is friendly and efficient and the wait time is nominal, which is always a plus for me.

On the hunt for a pediatrician when we moved to the Queen City and I landed on University…read morePediatrics. I wanted a doctor that I could go to reliably and get my son's check-ins as needed. They assigned us a doctor but truth be told, we never have seen that doctor more than once - maybe twice? I can't even remember now. Our original assigned doctor was okay but I didn't feel that she took the time to get to know our family, my son. And if she was going to be his doctor full time then I wanted a little more attention, more caring, more hands on. Maybe I was spoiled from our previous pediatrician who was so wonderful with my son. Anyways, I digress. So whenever, we had to go back for sick visits or other check-ups, I could never remember the doctor's name and told them it didn't matter who I see. I can get an informal check-up or doctor's visit from any doctor so why does it have to be the same? I know you are wondering if she didn't care for the doctor why is she giving 4 stars? Our original doctor wasn't bad - just didn't give me that family feel I wanted. And all of the other doctors I have seen here are great. They all work well with children. The nurses here are also fantastic. They help and do the grunt work for the doctor. Getting the child in the right mood is most important - they set the tone and they do a great job of it. Anytime my son has been sick and I needed to get him - they have always assisted in getting him in right away. The one time they couldn't for an insect bite - they just told me to go to urgent care. My wait time is minimal. I don't know if I am just lucky here and time my arrival time perfectly with my appointment time but we are never in the waiting area for longer than 15 minutes. I don't know when they added it but they now have a check in Kiosk so if you don't want to talk to person at the desk, I guess you don't have to. But I thrive on human interaction and I prefer to do that. Check out is a breeze as well. My son may get upset when he has to get a shot but when he is rewarded with a sticker and a small dum-dum he leaves just a little bit happier.

We love Dr Higgins and her nurses. Very professional!!!…read moreHowever I know for a fact that she doesn't set her own appointments. The last 3 times we have been here, we saw the doctor an average of 40 minutes later. Yet if a patient arrives 10 minutes late, your appointment is cancelled. Talk of of double standards!! Also the wait area and review rooms is very drab, nothing for the kids to do. Maybe In that case don't keep us waiting. I was not going to write a review, but after talking to the office manager Vickie, I had to. She was not apologetic, made excuses for everything and lacks PR. Worst customer service!! I doubt anything will change because they are clearly not taking any feedback from their patients.

I rarely leave negative reviews, but my experience with this office was extremely frustrating…read more After moving to North Carolina, I needed help continuing a medication that I had already been taking successfully. I spent over a month trying to get answers about a prior authorization. During that time, I repeatedly followed up with the office and my insurance company, but I never received clear communication about what was happening. What was most frustrating was that I was told they were still waiting on insurance, yet when I switched to a different provider, the new office was able to submit a prior authorization and receive a determination very quickly. That left me questioning whether my case had been handled appropriately in the first place. The final phone call was what made me decide to leave the practice. When I called for an update, I was told that I was "the only one" having this issue and that everyone else was getting approved quickly. As a patient who had spent weeks trying to get answers, I found that response dismissive and unhelpful. Instead of feeling heard, I felt blamed for a situation that was already stressful. Patients dealing with insurance issues need communication, transparency, and follow-through. Unfortunately, that was not my experience here. I ultimately had to find another provider because I no longer felt confident that my concerns were being taken seriously. I hope the office improves its communication with patients, especially when prior authorizations and time-sensitive medications are involved.

I was seen early by Dr. Joseph for an infected cut and she was very professional and friendly. I…read morewas treated, had prescriptions waiting for me at CVS and was out the door in under 20 minutes!

I have been in the Charlotte area for over twenty years and have had other doctors. I have been…read morewith Dr. Moll for about 1 year now and I am pretty pleased with how sharp he is, he does his homework and brings his years of experience to work with him. His team is also very efficient and professional, well run office. So far, he appears to be a very good doctor, and has a good reputation in Charlotte.

He is a very thorough physician, listening to my needs and concerns. My entire family and extended…read morefamily have changed their Primary Physicians to Dr. Moll. We are excited about the years to come working with him.

Caring providers and staff! Excellent service and staff!! Great Lab techs Thanks so much!!read more

I have only been going a few years but Doctor E. Chambliss is the best! any concerns or questions…read moreshe is answering then promptly and in detail. She shows so much care and compassion no doubt that she truly loves what she does. She does not minimize your suffering or concerns. The type of care she gives is outstanding. The front office representatives are always so polite and fast to get you back in a room.

Just know you're going to sit and wait foreverrrrrrrrrr!!! No matter the time of the day. I came in…read more8:05. Here it is 9:44. I have yet to see a nurse and I'm in the hall way while somebody's literally throwing up around the corner..I came in due to body aches, cold sweats, temperature of 102, sore throat, congestion and a cough. The urgency here, there isn't any...I would suggest going to a different location. I just watched them assist two people who got here after me!!!!!

We were sent here for an urgent CT Scan. The staff was professional and the place was clean, but…read morethey were behind schedule. The radiologist who took care of us was perfunctory, but he did his job. The intake personnel ladies were both polite. For those who are taking the oral contrast the liquid can now be flavor with your choice of lemon or raspberry. Which is an improvement from the thicker, chalky formula. The restrooms were fairly maintained and they even had a micro Starbucks that closes at 3:00P. Every communication was available in both English and Spanish languages. Parking was plentiful and not very far away from the main entrance. Black and white pictures of patients and care providers decorated the walls and for some reason there was a grand piano in the back of the lobby. Though there are nice touches to improve the patient experience, the coldness of the tech and the delay of services made more of an impact than the niceties on display.

I made an appointment with Dr. Elkins because he's an osteopathic doctor which I value. I called at…read more9:35am on a Tuesday and held for over 19 minutes! Who thinks this is acceptable? This is EXACTLY the type of issue I'm NOT interested in experiencing from my doctors office moving forward so I guess it's a good thing I got to experience this today before I even meet with Dr. Elkins. (I obviously cancelled my appointment when they finally answered the line.) This isn't acceptable service to me, so there was no point in building a relationship with a practice that can't get their telephones answered within 19 minutes on a Tuesday morning. They clearly have more business than they can handle without adding me to their patient list :-(