This office is very professional. I was a new patient, but after looking at my insurance company, I…read morefound out that this office was not in my preferred plan. I discussed this with my dentist there, but they still allowed x-rays to be taken and to give me advice on my sinus infection, all free, and all within their new patient guidelines. They went above and beyond their duties. I highly recommend this office!

I was told they could squeeze me in for an extraction if I was there ASAP, rushed there and after 2…read morehours of sitting in the chair numb and waiting they told me it would be a while yet, so I had to leave due to my ride. when I called to reschedule a few minutes later the person I talked to was extremely rude. I will not be returning!

Absolutely as good as it gets!…read more I was in need of dentist for my 2 year old. I had heard enough dental horror stories to know I wanted a pediatric dentist. When I first moved here I heard some parents say Auburn Pediatric Dentistry was a good place to go, so given it's the only pediatric dental facility nearby I decided to give it a shot. I spoke with Jenny on the phone, who was extremely professional, yet friendly (the best combination in customer-oriented field). She was detail-oriented and smart enough to verify that our scheduled time was not during nap time (a brilliant question to ask!). She gave good advice as to what to tell my daughter about the upcoming visit and when I had questions to ask I didn't feel like I was being hurried off the phone (invaluable!). Jenny emailed me the forms to fill out ahead of time and then I also got a reminder call a week in advance. I believe our appointment was about two weeks from the time we called, so that seemed like a reasonable time to wait for an opening. When I first heard the dentist's hours I thought "well that's typical!" Meaning dentists always seem to have a truncated work week. However, in the next sentence, it was explained that the days that Dr. Derrow wasn't in the office was because she was doing work at Riley's Children's Hospital and the like. Okay, well, see, this is why you shouldn't jump to conclusions. She wasn't off getting her nails done--she was helping really sick kids. So today was D-day. After reading Dora's "Show Me Your Smile" book a dozen times we headed over (it's very near the hospital). Everything about their office is geared towards their patients; they even have an alligator mailbox! We walked in and saw my daughter's (first) name listed on the Welcome Board. What a nice little touch! We were given a warm welcome by Jenny when we signed in. The fish tank (Nemo-themed) and kid sized tables and chairs were greatly endorsed by my daughter as we sat in the waiting room. They do have a policy about not being seen (potentially) if you are more than 10 minutes late. I think we got called in right around 10 minutes after our scheduled appointment time. (I would have a problem with an office where you can't be 10 minutes late, but they can. Not that I think the clients should be late. More so, I believe the doctors/dentists shouldn't be either!) We were taken back by Megan who did her best to elicit a smile from my daughter by taking the time to show her the treasure chest and the paintings of the underwater scenes through out the office. She did a fantastic job of talking to both patient and parent and in explaining what was going to happen in child-friendly terms. Dr. Derrow was a blessing! She took several minutes before getting started to talk with my daughter and asked questions that are 2 year old-friendly (Do you have any dogs at home? Are you in a big-girl bed or still in your snuggly crib?). She even had grape-scented purple latex gloves. How cool is that? What told me this was a place to have as our "dental home" was when my daughter started to cry (it's virtually inevitable at this age, isn't it?) and I began singing, "Wheels on the Bus" and I was joined in by not only Megan, but also by Dr. Derrow. Everyone in that office goes above and beyond to make your child feel cared for and welcomed. So many people congratulated my daughter on her first dental visit (even staff that wasn't directly caring for her) that it felt like she had a cheering section. Moreover, all of the staff seems to get along with one another, as well, and it shows. Oh and Tracy was extremely pleasant and super helpful as we were paying and saying goodbye. I even ended up with a good recommendation for Chinese food on my way out! One thing I might do differently, though, is just to pick up their dental brochure before going in for your child's first visit. The pictures show what the office looks like and there are photos of Dr. Derrow to help your child know what and whom to expect. Over all, I will absolutely be recommending this office again and again. Auburn is very blessed to have them here.

I will never take my child back or refer anyone to this place. Very first visit and the dentist…read moresuggests surgery to do all work at once in the hospital while being put under. Then wants $6,000 up front before scheduling and after talking to several friends and family members this same place has been doing the same to others since they have opened in 2006. I would not suggest taking your child to this woman and then when you tell them you can't afford to pay that much up front they criticize you and talk to you like you are an idiot.

I have two kiddos, my daughter is 5 and my son is 11. Well my 11 year old is autistic, and has lots…read moreof sensory issues. BG pediatric dentistry is the first office I have ever even able to get him to walk into. They did so amazing with him. They took him into a separate room where the door closes and let him hug a stuffed Nemo. They checked all his teeth and gave me the treatment to put on them at home. He did great and they were all gracious and amazing.

Dr. Thomas has been wonderful with my son who has multiple cavities. They made sure he was…read morecomfortable and he was happy to go back to his future appointments because she was so kind and he got to choose the movie to watch! We were referred to her by my cousin who also has been taking her kids there.

we have searched high and low and with Firefly Children's Dentistry we have struck gold! Every…read moresingle person we have interacted with has been incredible.

The Dental Hygienist, and Dentists do a really good job, however the ladies who work in the front…read moreoffice are some of the rudest people I've ever met, The amount of attitude that I received was absolutely ridiculous. I have 2 different insurance's that they are supposedly accepted but I guess that's only if they feel like doing their jobs! I was basically told they didn't feel like running my insurance's so I would need to pay the 434 dollar bill for my kids teeth to be cleaned. I was told to submit the information to my insurance myself since they didn't feel like submitting it themselves We were treated like second class trash We have 2 different dental insurance company's (Blue cross blue shield through mercy health, and Delta Dental) The manager literally said I didn't feel like running your insurance Absolute Garbage!!!

Very knowledgeable and kind dentist. The staff is great also! So happy to bring our kids here!read more

I wouldn't give them any stars.. if it's okay to practice taking children teeth without parental…read morepermission or consent or even a heads up we should pull this tooth are you okay with.. both my kids at 3 had front teeth pulled on a visit and wasn't discussed either time.. If you're okay with not knowing what they're going to do with your kids teeth and smile they might come out missing teeth that wasn't on the plan or visit.. would not recommend even taking my dog here in fear they'll pull his teeth just because maybe y it will cause him pain 7 years later after he's dead...

I usually don't write reviews for medical or dental practices unless I feel they go above and…read morebeyond or are terrible. Ann Arbor pediatric goes above and beyond! I brought my twin boys in for check ups in February before the pandemic and had a great experience. I had to bring one of my boys back in July for a follow up. I was so impressed by the lengths they went to make sure the staff and Patients were safe. Dr. Amy was so gentle with my three year old and patient. She made him feel Comfortable and was as quick as could be. They do temperature checks and go over a list of questions before you enter the building. I feel confident to go back. I highly recommend this places for toddlers. My boys saw Dr. Amy and Dr. max they both were excellent!

My son (at the time 6) needed a root canal and crowns and teeth extracted. It was awful and he was…read morescared and anxious. Dr. Max did an amazing job soothing him, talking to him through the processes, and just being amazing. We walked away from a terrible dental situation with my son saying he wanted to see Dr. Max again. Can't say enough about this dentist! Also just had an ortho consult (3 years later) and the orthodontist commented how fantastic the crown work was so

Amazing beyond words! Works well with amazing pediatric practice next door, Monclova Road Pediatricsread more

If you're looking for an amazing dentist for you child I absolutely recommend Dr. Voss. They are so…read morekind an patient with children. My daughter wouldn't even let her last dentist clean her teeth. She let doctor Voss pull two teeth like it was nothing. The office is adorable and very welcoming and fun for kids. The office is very clean and all the staff is so friendly and helpful.