1. Wholesalers

    1. Wholesalers

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    Douglas, GA

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    7 years ago

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    BJ’s Wholesale Club

    BJ’s Wholesale Club

    (11 reviews)

    Northside

    This particular BJ's Wholesale Club is in the River City Marketplace and overall is a good…read morerepresentation of the brand. They also have gas here, so it is also a good choice to fill up your vehicle. The service and selection are pretty good and it had a decent ambiance. I would definitely recommend here.

    **Racially Discriminatory Treatment by Floor Associate Pam**…read more My experience at BJ's Wholesale on July 16, 2026, was unacceptable, humiliating, and deeply concerning. Before checking out, an assistant manager had already confirmed that BJ's would honor my $20-off coupon. She instructed me to go to the checkout area and said she would inform the staff. When I reached the registers, a floor associate named Pam was the only available employee. She was wiping down the registers and conveyor belts, so I approached her for assistance. Pam immediately told me that the coupon could not be honored--even though she is neither a manager nor an assistant manager and the decision had already been made by someone with the authority to make it. Pam then announced that she was going to speak to the assistant manager "about that." When she returned, she looked in my direction and appeared to pretend that she was speaking on the phone before approaching me. She then stated that the coupon would be honored "this time," but began attempting to scold and lecture me about what would happen "next time." There was no reason for Pam to insert herself into a decision that had already been authorized by management. There was also no reason for her to speak to me as though I had done something wrong, attempted to deceive the store, or needed to be disciplined. I experienced Pam's behavior as hostile, controlling, racially discriminatory treatment. As a Black woman, I am very familiar with the difference between ordinary customer-service communication and an employee deciding that she has the right to police, undermine, or control an interaction that was already resolved. Pam appeared determined to override the assistant manager's authority and establish that she--not management--would control how I was treated. My concern is bigger than a $20 coupon. My concern is that a customer-facing employee felt comfortable treating me with suspicion, hostility, and condescension when I had already received approval from management. Does Pam's conduct represent the BJ's Wholesale brand, mission, and values? If it does not, this incident needs to be taken seriously. BJ's should review the store's camera footage, speak with the assistant manager and employees who were present, and investigate Pam's conduct. An employee who brings discriminatory, hostile, or intimidating behavior onto the sales floor affects customers, coworkers, and the entire atmosphere of the store. I am requesting a formal response explaining how this complaint will be addressed. I also expect BJ's to determine whether Pam should remain in a customer-facing position without corrective action, accountability, and appropriate discrimination and customer-service training. Black customers should not have to prepare themselves to be challenged, policed, or talked down to while spending their money. I entered BJ's as a paying member and deserved to be treated with the same dignity, professionalism, and respect as every other customer.

    Sam's Club

    Sam's Club

    (22 reviews)

    $$

    Passing through, and we're impressed. We forgot our Sam's Club cards at home. The young man in the…read morebooth for fuel helped us use the app to buy fuel. Gas was $3.01 a gallon for regular. This was the cheapest we've seen since leaving Gatlinburg. We went inside to get something to eat and use the restrooms. The store is bright, clean, and has lots of good stuff. We went to the restrooms first. They were clean and had blow dryers - no paper towels. At the cafe, a young lady took our order for the pizza combo ($2.50) and hot dog combo ($1.50). She was working by herself and doing a good job at 5:40PM on 9/6/22. We had lots of choices at the beverage station. The only thing missing at the straws/napkins/condiments station was a fork. It had spoons, knives, napkins, straws, mustard, ketchup and mustard. Husband's meat lover pizza slice was good (bacon, pepperoni and sausage ) as was my hot dog. He got Sierra Mist and I got lemonade to drink. This was a good stop before the rest of the ride home (3 more hours).

    I normally never have issues at Sams, but today the guys putting the shopping carts up were…read moreextremely rude. I had my daughter in my hands and was pulling a shopping cart out which they could clearly see. Instead of waiting for a Mama trying to get a shopping cart they yelled " MOVE" very loudly and very rudely. Two older gentlemen next to me heard them as well. I understand getting a job done, but I was already getting my cart before they were pushing more in. These young men need to be taught patience and respect for customers!!!

    Wholesalers - electronics - Updated September 2026

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