Physiotherapist Rachel Rubin-Sarganis has on two occasions surprised me by asking me to allow a…read moretrainee into my private sessions, with no advance notice. They were both standing in front of the door of the treatment room, and to say "no" would be very awkward. I was not informed this was a training facility, and not asked in advance if I would consent to his presence in my treatment. The first time (May 2nd/2025) I allowed it, but the second time (May 15th/2025), I said no. I was put in a physical position to have to say it to both of them in the moment. I allowed it the first time because I desperately needed pain relief, was surprised, and was afraid refusing the trainee would negatively impact my session. My pain escalated just from the stress of the interaction. On the second occasion (May 15th) When Ms. RS and I got in the room, I said that I would have liked to have been informed and asked in advance. I have been in trainee sessions with other practitioners, but was always part of an informed consent process. I also reminded her that I am in regular physiotherapy as a survivor of a vicious assault. This has left me permanently disabled, and in severe chronic pain. I expect her to be trauma informed sufficiently to understand not to spring surprises on clients. And to understand the effect this might have on a survivor. I have a spinal crush injury, nearly died from this experience, and my life has been severely impacted in every aspect. I even need a task trained service animal. First, she sat across from me and apologized. I started to accept her apology, then she interrupted me to falsely claim that in the first instance, she had taken me aside in advance to ask for consent. I told her that I was about to accept her apology. But now that she had rescinded it to lie and gaslight me, I didn't want the session. She kept touching me, and I told her to stop. I was shaking, and told her so. I stood up, and said I was leaving. She could have easily just let me get past. Instead, she stood up, planted herself in front of me, and kept backing up to block me from getting to the door. She again put her hands up, trying to touch my arms and shoulder. I had to tell her, "Stop blocking me," before she'd move. She again lied, saying she wasn't blocking me, while she was in the act of doing so. We had been on the long end of the room, and she backed up to block me four steps to the door on the other end. Her trainee was right on the other side of the door, and likely heard our interaction. I was further humiliated and hurt. I requested and received a refund. I was still shaking. To have what seemed like a gentle and caring healthcare practitioner turn into an abuser, was shocking. It was humiliating and very distressing. I then cancelled future appointments with her and with the counsellor with whom I had an appointment. Ironically, my counselling was to be about being violated by authority figures. I cannot trust this clinic for their services. I had difficulty driving home, and nearly got into an accident. It is now 2 1/2 hours later, and I'm still shaking and unable to eat. I need regular physical therapy, but it will be a while before I feel safe to book as session anywhere. I'll have to start my research over, then repeat the painful, stressful and expensive initial assessment elsewhere. I have filed a complaint with Ms. Rubin-Sarganis' professional association. She doesn't even have the regular courtesy most people exhibit when asking if they can bring an extra person for dinner, let alone to a private healthcare session.

I've seen a lot of physiotherapists and Lauren has been by far the best. She has helped me recover…read moreincredibly well from my elbow tendinitis in the last few months. The office staff has also been friendly and helpful.

Evan worked magic on my shoulder that has been causing me pain and grief for a few years now. He's…read morevery kind and incredibly knowledgeable. I had major improvement in mobility and strength right from the first visit! I can't believe I waited so long, but I'm glad I booked my consult and got in there. No problem too small, Evan will fix you up!

I had a Reiki session with Amanda recently, and was blown away by how connected I felt to her, and…read morehow good I felt afterwards. Amanda's therapy room is warm and welcoming, a beautiful safe place to set your intentions and let her hands do the healing. I love that she offers a chance to journal right after, and she does the same so that we could compare notes. I felt surges of energy flowing through me, I cried twice (buried trauma), and spent the rest of the day in a mild and euphoric energy haze. I'm new to Reiki and, as I understand it, you can have Reiki healers who do not talk or touch; I need both talk and touch to complete my senses, and Amanda seemed to know this, intuivitely. I'll be back, Amanda! I highly recommend her for soul searching and healing.

I had my Reiki session with Amanda. She was friendly, professional and extremely passionate about…read moreher practice. The environment was comfortable and relaxing. I felt so calm after connecting with her, a real sense of peace. She was able to explain what I was experiencing and what I was to expect, and it was all accurate. I have booked my son in to see her as well and am looking forward to his progress. I would recommend Reiki treatment to anyone searching for healing. Amanda was absolutely wonderful. I look forward to my next session.

Amazing session of reiki with Yvonne today. I highly recommend her! I found her approach skilled,…read morecaring and compassionate. I will see her again to support my nervous system and general well being.

I have probably been to a minimum of 9 acupuncturists for a variety of issues over the course of 9…read moreyears. I say that to say, I'm pretty familiar with acupuncture & the many techniques that accompany it. For 7 out of those 9 years, my dominant complaint was pain, heaviness, & limited mobility to my right shoulder. The issue would resolve for about a year, then come back- mimicking frozen shoulder. As a registered nurse, I knew the trials & tribulations of rotator cuff surgery, as well as the contraindicated risks of chronic pharma consumption. Thus, my main priority revolved around a more holistic alternative. Approximately 2 weeks ago, I was traveling to Victoria, when suddenly, I was unable to move my right arm. The immobility & pain almost put a damper on the trip. Luckily, the owner of Victoria Community Acupuncture & Spa, Joleen Kraft, managed to squeeze me in for a last minute emergency acupuncture appointment. There are no words that can, in totality, describe Joleen. Her knowledge & expertise surpassed any service I could imagine. It is safe to say that out of every acupuncturist I've been to, Joleen is my number one. With only 1 treatment, she helped my severe pain subside & gave me back my mobility. You never realize how limiting a shoulder hindrance is until you can't use your shoulder. My leisure joys include Tennis & Kickboxing, so being able to continue doing what I love is of the utmost importance. As a Healthcare Professional, there is nothing I love more than when a practitioner can formulate a diagnosis without me telling them all the details. Not only did Joleen help my shoulder, she also informed me that I had gallbladder impediments that needed to be dealt with. I loved Joleen so much, I promised myself that if I did not find a good practitioner in vancouver, i would be forced to take a grueling weekly ferry ride just for her services. Fortunately, I was able to find a practitioner in Vancouver, although I will say, Joleen's treatment was 100% painless. I honestly don't know how she did it. It was the only acupuncture appointment that was completely painless. I recommend Joleen to anyone looking for a surgical alternative to whatever physical or emotional ailment you are suffering with. I assure you, you won't be disappointed.

I came in for an appointment a few months ago with Jane Tsu, I had searched different acupuncture…read moreclinics online to find someone I thought would be able to help me, and from her write up on the website, Jane seemed like a good fit. Unfortunately, when I showed up for my appointment, ​things did not go well. She was more than 20 minutes late for my booked appointment time, and offered no explanation or apology. I came in for help with my snoring issues, and Jane informed me (in the waiting area, with out having even looked) that I had throat polyps, and there was nothing she could do to help. Then she left. She was rude and dismissive, all this after I had patiently waited for 20 minutes! I trusted her judgment, and went to an ear nose and throat specialist. I do not have throat polyps. My experience at your spa was disappointing to say the least. I will not be returning.

Years ago I tried going to other Chiropractors, but they were not able to diagnose the problem and…read morerelieve my pain. I so pleased that I found Dr Mark Smith! He did a more thorough assessment, located the problem, which was a rib, not a vertebra out of alignment. He applied gentle pressure and readjusted the rib, which took the pressure off the nerve and relieved the pain. Then he taught me a few exercises to help strengthen my back. Even though I moved to Nanaimo, I still go to "Dr Mark" about once a month as a special treat for myself. After his adjustment I feel "3 inches taller" and more flexible; and after 10 minutes on his electric massage bed, which is a major plus, I feel sooo relaxed and sleep deeper and longer later. His treatment is well worth my trip to Victoria. Many thanks to "Dr Mark" and to his assistant, Becky for your excellent care!

If you are suffering with back pain or any other spinal difficulties you must see Dr. Mark Smith at…read moreProgressive Chiropractic. Dr. Smith is knowledgeable and personable, using current technology and equipment. Couple this with great staff and a bright office makes each visit a positive experience. So grateful for the expertise. Loraine

I went to see Matt after I severely rolled my ankle while hiking. He did an absolutely fantastic…read morejob. I felt reassured and confident of my recovery after the first visit. He worked some magic with his hands and my ankle felt WAY better right away. I could move it more too! Also, he gave me great exercises that I could do anywhere. I would recommend Matt to anyone and will definitely be returning to see him next time I fall down the mountain.

Tall Tree is my favourite clinic. There is something about the natural setting and relaxed…read moreatmosphere that makes me want to drive out from downtown in order to fully focus on healing. That and the fact that their physical, holistic and massage therapists are the best I have ever worked with. All of the practitioners at the clinic have achieved high academic levels in their area, which ensures me that no matter who I book with there, I am getting the best Victoria has to offer.

Marika performed a shamanic healing ceremony for me - and it was a beautiful experience where she…read morehelped me step more firmly on a path that was difficult for me - needing to leave my marriage. I felt physical during the session which affirmed the power of shamanic practices for me. Marika, as a practitioner, is intelligent, caring, calm and wise. I highly recommend her for treatments.

Marika has created a lovely space within her home and her being where healing can take place. With…read moreher guidance, I was able to reconnect to my own strength and left the session feeling lighter. She has a ton of knowledge to offer which adds to her calming presence.