Dave came to my home on an emergency call for ants. I have been fighting them in my kitchen for…read moremonths, but the last few days became horrific!!! He showed up early and went straight to work. He sprayed all around my house and even addressed the basement. The ants were even crawling out of the outlets in my kitchen so he took off the covers and sprayed inside the wall! I can't say enough good things about him and his son, Travis! Great and thorough. I highly recommend their services!!!!

Fast, convenient, very affordable, and friendly. Will go the extra mile to make you happy…read more He was able to come next day. Was the cheapest out of 4. For our job he charged 100. Others were at 150, 200, and up. All for the same thing. And the others couldn't come till the next week. 10/10

Tyler was on time and very professional. He wore at mask at all times while inside, which I know is…read moreimportant to people right now! He was very knowledgeable and assessed my situation and suggested the best solution. He was also very friendly to my dog and didn't have an issue with the dog following us around the whole time, which is very important to me!

We have been dealing with a phorid fly infestation for a month and a half at the rental property…read morethat we moved into two months ago. The phorid flies land on our bodies, screens and food, so it makes cooking, eating, showering, working, and completing graduate school papers extremely uncomfortable. After a month of trying to rectify this issue, we are desperate for a resolution. We called Penn Pest last Friday and they were able to provide more information about these insects. Michael went above and beyond in trying to help us determine potential breeding spots. He listened patiently as I explained all of the measures we have taken, such as applying Invade Bio Drain gel and Gentrol Insect Growth Regulator multiple times to every drain, using Fly Web glue board light traps, taping all of the drains, clearing the previous tenants' hair and debris from the drain, pulling the weeds that had been neglected by the previous tenants, sealing cracks and gaps in doors, reinforcing weather strips, abstaining from cooking and eating in the home for a month, scrubbing scum and debris from the drains that were neglected by the previous tenants, cleaning the the garbage receptacles made dirty by the previous tenants, suspending use of all garbage receptacles, and maintaining a nearly sterile environment. He confirmed that everything we have done is the correct approach for eradicating phorid flies. He also confirmed that there's a strong possibility that the phorid flies are breeding in the organic film that lines the pipes above the trap. Michael was honest with us and let us know that as an extermination company there is very little that can be done for flying insects with such a short gestation period. He recommended that we seek the services of a plumber who can properly assess the property for a sewer line break and/or organic matter in the drains that the Invade Bio Drain gel could not reach/remove. Michael even offered to speak with our landlord about the behavioral habits of these pests. This experience alone is enough for me to recommend this company. They are fantastic and competent experts in this field. We would not hesitate to hire their services if we purchase a home in this area.

I wish all my home service experiences went as well as this. We had a large yellow jacket nest that…read moreneeded to be taken care of quickly. Mike and his associate were able to come out the next day, and arrived exactly when he said they would. They took care of the problem straight away, and followed up a couple days later to make sure everything was ok. Maybe best of all, it cost even less than Mike estimated (and a full $500 less than another company quoted us). I'll definitely go with Critter Crushers if the need arises in the future.

We hired Gilbert to spray for Carpenter Bees. They showed-up exactly on time, did a very thorough…read morejob and did it for a reasonable price. We will be calling again next Spring!!!! Brad Morgan

this company never contacted me, even after two emails on their web site, which didn't actually…read morework from what I could tell. all I wanted was an estimate of what my job would cost. JB

Called on a Saturday morning and the receptionist was very polite and professional. Took my…read moreinformation and received a call from Anne about an hour later. Sent pics and received an immediately reply from Andy. He knew exactly what treatment I needed and sent a contract the next morning with an appointment a few days later. Andy is clearly a professional with years of experience. Explained everything in detail on what he was doing and why. Completed the job that day and cleaned up all areas where treatment applied. I will definitely be calling them for any future pest control concerns. Thank you Hershey Termite and Pest Control!

My homeowners' association contracted with Hershey Pest to address a wasp issue in the Summer…read more Wasps had built a nest on the bottom of my electric meter and under a bush on my neighbor's front yard, as well as swarming around her overhang above the front door. Andy came out and was very professional. He eradicated the problem and removed the nests. He cautioned me to stay away from the area for 24 hours. One day later, I checked and only a few lost wasps came and left once they realized they were homeless, just as he said would happen. Andy provided some good information and answered all my questions. If I ever need pest control inside my home, I know who I will call for help. Thanks Andy!

Neil first helped me in 2023. My mom was in my care with stage 4 terminal cancer. I had hospice…read morecoming regularly but I also had very active aggressive ground bees/wasps along the sidewalk to my front door. He came out the next day and blessed me with his service. One treatment took care of the issue. Since then, I used him for some mice in my house. He listened to my concerns and explained everything thoroughly. Recently I had him back to take care of aggressive ground bees/wasps in my backyard that were getting after my dog. Again, he came quickly and in one treatment they were gone.

Neil at Focus Pest Control helped us remove a yellow jacket nest from our home exterior. They did a…read moregreat job for a very reasonable price point. 100% would recommend!

Called about a yellow jacket and hornet infestation. They were able to come out the next day. They…read morewere so efficient and the price was so good we signed up for a year program. They treated the bees and the rest of our house inside and out! Their work is garenteed. I highly recommend!!

I like how they scheduled me in on such short notice. They were friendly, understanding and quick…read more And the price was reasonable.

If you had an ant problem in your home, how would you feel if you called an exterminator who came…read moreto your home and offered you a $7,000 solution to include tearing out and replacing all of your attic insulation, and installing gutter guards on your home... all without any kind of photographic proof that the source of the infestation had been discovered and that the expensive solution offered was absolutely necessary to solve the problem? And if you rejected the $7, 000 solution because it was too expensive, and then you were immediately offered a $4,000 solution without the attic work, would you wonder why the attic work was ever suggested in the first place? Remember, this is a problem with ants in the house. Would you expect to pay $7,000, or even $4,000 to get rid of ants? Or would you perhaps expect a more conservative solution like spraying inside the home, spraying the perimeter outside, and setting some ant bait products around to see if those solutions which would cost maybe $300-$400 at most could potentially resolve the problem, before being offered a far more expensive option? This was the experience my elderly sister-in-law and her two elderly roommates had with this company, Rapid Response. I have previously written a more detailed review and received several responses from the business owner, but apparently Yelp has relegated that review to the "This review is not recommended" category, and it had no impact on the overall business rating (which is 5-star based on one review). I believe you can read much of the original review (though not all of it) if you scroll down to see reviews that are "not recommended". If you look up my profile, particularly on Google reviews, you will discover that I am not a "ranter". Every review there is a five-star review, because I believe in calling out businesses that provide outstanding service. Because of the experience my sister-in-law had with his company, I absolutely felt compelled to write this 1-star review for Rapid Response. During this review process, I had two phone calls with Andy T., the business owner. He defended the company's business practices outlined in my original review. I found him to be dishonest in his responses to my concerns. For instance, his written replies included an assertion that he performed only services that were "signed off on" in a contract. At my request, he provided copies of the contracts, none of which were signed by the customer. He also asserted that he had many photos, before and after, showing the source of the ant infestation, particularly the gutter. When requested, no such photos were provided. The two photos he sent show no insects, nor did they show the gutters at all. This is a small sample of the dishonesty I experienced with this company. Writing our original review had nothing to do with wanting or expecting any financial considerations. It was all about alerting people to what we believed were unethical business practices. We never once requested any kind of a financial solution. However, during our final conversation on May 29, 2026, Andy in fact DID offer a partial refund of the amount my sister-in-law paid him. However, the offer included the stipulation that we remove our negative review. We declined to remove the review, and Andy promptly WITHDREW his offer of a refund. My sister-in-law was adamant that I not remove the review, because she believed she had been taken advantage of as an elderly person, and it was more important to her to warn other elderly people to be careful not to make the mistakes she did in choosing a company with questionable (at best) business practices. Fortunately for Andy, Yelp's algorithm unexpectedly bumped my review into a "Not Recommended" category (for reasons that are unclear to me), making it less visible to those reading reviews. As a result, Andy's 5-Star rating (based on one review) remains unimpacted by my review. He got what he wanted without having to pay the refund he offered. I believe it was important and worth my time, (with my sister-in-law's blessing and encouragement) to write this subsequent review, hoping it will remain visible, in order to prevent other elderly people from being taken advantage of by businesses that would up-sell services to a population that is more easily taken advantage of. Elderly people are more prone to fear, they are more trusting of people who are friendly and convincing, and they are often less knowledgeable about how to investigate service providers online, prior to engaging them. We believe that Rapid Response clearly took advantage of my sister-in-law and her elderly roommates. We leave it to the readers of this review to determine if this is the kind of company they wish to do business with. I ABSOLUTELY DO NOT RECOMMEND DOING BUSINESS WITH RAPID RESPONSE​.

From panic to calm -- thanks to Rapid Response…read more The other night I spotted a bat hanging in our stairwell and was absolutely terrified. I called several places, but Rapid Response was the only one willing to come out right away. Lonnie came, safely removed the bat (while I was ducking and screaming as it flew around!), and then inspected our property. He discovered we needed work in the attic to get the bats out, keep them out, and sanitize the area. He provided a very reasonable estimate and said he could start the work right away. I felt a little foolish for being so scared of a tiny bat, but Lonnie was nothing but kind, patient, and courteous. In a moment when I was flustered and afraid, he helped me stay calm -- which was almost as valuable as getting the bat out! I highly recommend Rapid Response.