Always a delight to deal with. The professionals at this office are exceptional. I've also found…read morethe same (on my rare visit) at other offices.

This is a fantastic bank with very good customer service. I was greeted as soon as I walked in the…read moredoor. Erie Bank is opening in 8th bank in January. Pretty sweet bank.

Five star rating . Visiting from out of town needed a Cashiers Check. After visiting another bank…read moreand a gas station with money order services that would not assist my request I stopped in First National Bank in Erie, PA. I was greeted with a smile and a warm customer service attitude by teller Jared. He assisted my request for a Cashiers Check even though I was not a customer. The transaction went smoothly and efficient. I am very grateful for the interaction and the great customer service I received. Bravo First National. 5 stars.

Sadly my brother in law passed away so we had to work with a variety of places to take care of…read morebusiness. We live out of town so it was so great that the people at this branch made a difficult situation go smoothly. We had ID, medical docs, and paperwork from the courts showing all the right info. They were able to work w us through the various steps and processes to get things taken care of. Both in person and over the phone they kept notes orderly. It's nice to not have more difficulty added to an already long process. Thank you to everyone at this branch location.

I have been a Pnc customer for 30 years and all levels of staff are exemplary... pnc corporate does…read morenot seem to value the human experience and how important it is to have access to live people... They seem to be cutting locations and shortening hours for your banking needs. they have cut the hours at the PNC Bank on interchange Road where the mall and many businesses are... Instead of 9 to 2 they are now 9 o'clock to one. REALLY? cutting customer service needs by another hour seems almost petty.

The staff here is super-friendly and always know me by sight! They are also very professional and…read moreable to take care of all of my banking needs without a problem.

Staff is friendly and eager to help. The location is nice but getting in and out of this bank can…read morebe a mess during traffic.

This is some of the worst customer service I have ever had. They literally told me to go to another…read morebank because they let charges go through when I had no money in my account. They just want to get all of the money they can. Never go there.

Worst bank ever was told my business isn't worth $37 overdraft fee. And the overdraft for us for…read morenot having enough money in my savings account.

I live in Texas but recently contacted Northwest because my elderly parents live in Erie and bank…read morehere. There was confusion and a problem with my parents' account but Brandon was able to work through lots of complications and procedures to handle everything for us. We greatly appreciate his professionalism, courtesy and assistance to help us through what would have been a very difficult, stressful time.

I recently got married so I went to my bank which is NW to give them updated information, driver's…read morelicense, marriage certificate. The girl looked at me like a deer in headlights! That's bad management. I had to go in the bank to sign papers and I asked for a new debt card and I never received it. It supposedly was ordered 11 days ago. It would not surprise me if they didn't order it till last min, or didn't order at all. When I joined the bank they never gave me a folder with banking information. Are the banks getting cheaper and cutting costs?

Ratingbis based on Orchard park road service, especially Lisa Achtyl. I went in to cancel my…read moreaccounts and she walked me thru alterative solutions. I wish my Seneca street bank had half the expertise she offered. She saved the aggravation of pension checks being sent to a different bank, and even offered personal help with banking. She deserves a raise!​

I've been with Nortwest about 20 years and do every type of service with them. About a month ago a…read morefraudulent gas station charge of $70 appeared on my card from Love's truck stop in conneaut OH. Filed a fraudulent claim with NW bank. They stated it's my problem not theirs. Well Northwest, good bye to your bank! After 20+ years with you I'm now totally discussested with your handling of fraudulent charges on my account. Looking forward to opening an account at another institution that will value me as a long time loyal customer.