I can't say enough about how great this store is. And now that they're in the new location, it's…read moreeven better. I've bought, sold, and traded a ton of gear here and it's always been a great experience. The whole staff is very helpful, but not pushy. I often deal with Sam, since we're both guitar pedal aficionados. He's always eager to answer any questions or just talk about gear in general. Their inventory is very impressive, for an independent music store. And their prices are as good as the big online retailers. I don't go as often, since I moved out of the Valley. But whenever I'm out that way, I'm sure to stop by. I haven't been to every music store in Massachusetts, but this is definitely the best one I've been to. Beginner to Boutique, they have it all.

AVOID MILL RIVER MUSIC AT ALL COSTS - JON (the owner) HAS AN APPALLING LACK OF ATTENTION TO…read moreDETAIL. ADDITIONALLY, HE IS EXTREMELY RUDE AND DISHONEST. In the past 25 years, I have over 2500 transactions on ebay and reverb. I have left negative or neutral feedback less than one 1/2 of 1% of the time. In this case, Jon richly deserved it. Many times over. PayPal glitched my address on a Reverb Payment, resulting in Jon sending my guitar to the wrong address. This was DESPITE me giving the correct information to Julia prior to the sale AND having the correct information on file with Reverb. As soon as I saw the error, I contacted Mill River Music immediately -Julia was not there, so I had to deal with Jon. Jon acknowledged the correct information WAS provided ahead of time, that he did not talk to Julia prior sending, and that he blindly went by what PayPal provided without contacting me first to verify. (Despite my primary address of record on Reverb being the one I had provided to Julia prior.) ALL OF THIS WAS NO BIG DEAL- LIFE HAPPENS-I GET IT. However, when I contacted Jon, instead of apologizing for his oversight, and immediately correcting the situation, he was incredibly rude and insulting many times over. OVER HIS LACK OF ATTENTION TO DETAIL. There is no excuse for this deliberate lack of customer service and accountability. None. He then said he would contact Fed-Ex to reroute my guitar. HE DID NOT. Again, there is no excuse for this deliberate lack of customer service and accountability. None. Jon had several days to contact Fed-Ex prior to delivery and failed to do so. He had time to send me several obnoxious messages, but he couldn't make time to contact Fed-Ex and redirect the guitar prior to delivery. This resulted in the guitar being delivered to a high crime area and left unattended in plain view in a box labeled as a guitar. It is incredibly lucky that the new occupants were honest, retrieved it before it was stolen, held it for Fed-Ex and that Fed-Ex was ultimately able to deliver it correctly. (No thanks to Jon.) Jon never once acknowledged his lack of attention to detail with my valuable instrument, or apologized for mishandling it. IF he had, that would have been the beginning and end of it. Instead, Jon's actions have forced me to leave this review as a warning to potential customers. AVOID AT ALL COSTS. THIS IS NOT SOMEONE WHO TAKES PERSONAL OWNERSHIP, PRIDE, AND RESPONSIBILITY FOR THE GOODS AND SERVICES HE PROVIDES. AVOID AT ALL COSTS. PS: 1. to be absolutely clear, Jon waited TWO days after i reached out before he contacted Fed-Ex. 2. I have screenshots and pdfs of everything. 3. i fully expect that instead of demonstrating basic customer service and simply owning his mistakes and apologizing for them, Jon will reply to this review with more gaslighting and personal attacks. AGAIN, Avoid At ALL Costs!

I am not a musician. Zero.... But my nephew is and he wanted…read moreto look at guitars. The Yelp check in is a Dollar off discount on new strings. Not used. The instruments are all perfect and shine. Both a new and used section. If you want to play, you can afford it here. Electric and Acoustic.

Went in Saturday with questions about buying a Hand Pan drum. The young man was extremely helpful…read moreand went above and beyond directing me to the Meinl website. I ended up purchasing a small hand held tongue drum for a gift and he again, went above and beyond, making sure my purchase had the mallet inside. He packed it up nice and even put my other purchase in the same bag for me! This young man is someone every store or company would want to represent them. If I was still a bank manager, I would have made him an offer on the spot!!

I love this place! I live in California but have family in western Mass. I've been here four times…read morenow, once for food, twice for music, and once for the luthier himself. All were delightful. The decor is outstanding. The music is intimate, varied and always fun. And Steve is completely at home with his place. I could not recommend it more highly. Just go!

The best music scene in the area, legendary open mic. Great crowds, and amazing team that runs it.read more

What a nice person! I live at a distance and needed a tuner for my mother's piano in Chicopee. We…read morearranged it all on the phone. He was very courteous and understanding about the unusual nature of the project, tuned a very neglected piano so that it was serviceable for her. He was a pleasure to work with, reliable and kind. I highly recommend Wendell Haire Piano Services.

Mr. Haire did a terrific job. He called prior to arriving and asked if he could arrive a little…read moreearly, which worked out great. He answered all my questions and explained his process then went right to work. The concert he played at the end to test his work made our piano sound like Liberace was at the keyboard, like a concert hall instrument. It made me wish I could make it sound that way. He's a true master of his art. Well worth the investment.

It was an interesting experience. I walked in and was approached by a dog walking on its hind legs…read more Already disturbed, the overall atmosphere of was off putting. Although the violins were visually appealing, they were all slightly out of tune. As for me growing up in a family of highly experienced accordion players, I have an ear or two for this type of thing. Also to add, my patty melt was cooked to perfection. A+ would come back again in the near future!

This is one of the nicest community music centers in the North East. I work and teach at several,…read moreand this is my favorite. The teachers are great, Jason and Jennifer (Staff) are awesome, the parents and kids are all enthusiastic learners and they offer just about every style of music and musical instrument you could want to learn there. Keep up the good work! The only drawback, and this is what I hear from my students, is the price. $49/hour per lesson for a 34 week commitment is a hard line to toe when you're on a budget...especially if you have several children in a family looking for lessons.

Well the website is out dated and incomplete! Definitely…read moremakes me hesitant about this business. I was looking for something to do today with my children. The pictures they chose for the website do not appropriately or accurately represent the cultural diversity within our communities in the surrounding towns. Hmmmmmm.....outdated and incomplete when everyone uses their phones to look up cool places to go planned or on the go.....sad....

I was having trouble loading data from my old computer into my new one. Also I needed help in…read morenavigating the Windows 11. Brian provided quick and professional help to get everything working fast!

Brian is knowledgeable. Will answer all of your questions in a manner that you can understand. Has…read moregreat prices.

Just moved to Westfield from over an hour away and needed to find a new jeweler, so we tried…read moreScotts. It was a small but very welcoming shop and we met the owner right away. I needed a new wedding band to replace the one we lost scuba diving (they had LOTS to choose from). I also needed to fix the lobster clasp on 2 of my wives necklaces...in addition to having my mothers pearl ring fixed. The necklaces were fixed on the spot and the ring was done by the next business day. Scott's Jewelers was professional and friendly, we genuinely felt the "small business" touch that you don't typically get from the big jewelers. We will definitely go back.

The owner quoteda price for a 1 carat lab diamond just the diamond went to another local store in…read morethe area found a 1.5 carat lab diamond for $900 less than his one carat price same quality same size same everything.