After "window shopping" for metal cabinets for a business need, I came across this store that offers a wide selection of metal cabinets and other office furniture for an overhaul of the business that I help run. Due to the nature of the business that I help run, I wanted a metal cabinet that could lock with a key. When I went to unload the cabinet from my truck, I discovered a key was not included with the metal cabinet. I specifically wanted a metal cabinet that had a key so I could lock it up when away from work. After contacting, presumably, the manager/salesperson, they informed me that a key was not included and they believed I was not looking for a metal cabinet with a key. After emphasizing why I needed the metal cabinet, I reaffirmed that a key is a must with the purchase. When I contacted the manager/salesperson via phone, the manager/salesperson replied by email rather than call me back. I find this communication response irritating as hiding behind an email versus calling me back is unprofessional. Whatever happened to common courtesy? I suppose not all courtesy is common! After a change in the business overhaul plans, it has been determined that the metal cabinet is no longer needed. I went to return the metal cabinet and the other salesperson that handled the refund was very professional. Although both were unfamiliar with the refund process as not many customers have likely returned their purchases, the manager/salesperson wanted to make a joke out of me returning the metal cabinet. This as well is unprofessional. This store prides itself on exceeding in the office furniture industry. If that is true, I certainly did not see it when it came to the actual point-of-sale. Their friendliness and kindness are present, but they must improve on their point-of-sale and overall customer satisfaction in order to gain my respect as a customer. With that, certainly check them out and I hope you have a better experience than I did! read more