Reptile owners do not buy your feeders from here. My past…read moretwo experiences have been very bad. I bought a thing of 50 waxworms, it only had about 25 in there and only 12 of them were alive. Yesterday I bought a thing of 50 mealworms and while all of them were alive there was only 15 in the container- I counted. Absolute rip off and I'm certain they will refuse to give me a refund- would have kept my receipt if I knew they were going to scam me.

Today i was reminded why I go out of my way to ship dog food to my house instead of order in store…read more Though I'm sure your Montgomery store leader, would agree that she would rather not see me past this point. From today on, I will no longer be purchasing or showing any loyalty to the petsmart brand. Seeing as you didn't recognize me, I'm sure this is as close to a secret shopper experience as you can get. You treated my husband and I, like thieves. Seeing as it is 95 degrees out with a high UV, I decided to come inside so the associates would not have to walk in the heat to deliver my dog food. Walking in, it was busy, normal for a Friday. Cashiers were busy at work and greeting as they should. My husband seeing my name on the cart of dog food walked up to it and was going to bring it to the register, as we have picked up several times from petsmart, obviously. A woman in uniform, understandably asked if my husband needed any help but what followed after showed her true intent of asking rather than actually being of any assistance. My husband explained he was going to the register right directly in front of said worker. She then takes her hand, places it on my husband's cart and does not let go, tells us she needs proof of purchase, I pull out my phone with my petsmart app. I show her my receipt, my name that matches the exact paper on the cart and the exact dog food that was in the cart. That should have been enough correct? No. She demanded I walk all the way back in the heat, to retrieve an ID with the same name on it as my receipt. The same dog food in the cart, as my receipt. If you really need a power play that bad, maybe I should recommend not taking it out on a customer and claiming you've had people stealing dog food, assuming my disabled veteran husband is a thief? In bright red clothing and flip-flops, in plain sight in front of you? Get over yourself. I don't like being assumed as a thief and I clearly had proof of purchase. This was the worst customer service I have received, in my life. Montgomery Petsmart has stayed a dirty mess. I'm greatly questioning Petsmart's choice in leadership. And I'm sure the only people suffering from this are the employees and customers having to deal with this mediocre leadership. I have never felt so close to telling everyone I know and have ever seen through this company to never take their business here. And placing their business into the hands of others who clearly show more skill in handling customers. Disappointing, mediocre, and just outright wrong.

The ferrets :( their claws are LONGGGG... no toys... they are fat and these ferrets aren't babies…read moreanymore. I know exotic pet owners can be Karens about pet ownership, but these ferrets are being treated inhumanly for their breed of animal. They weren't marked down; otherwise I would have tried to bring them to our Ferret World. I almost cut the nails for them because they were also sliding sliding around... but the employees were just standing around talking and eating. :( Is there some reporting body that can... regulate this?

The staff are great and I've purchased at this location once before…read more The cost for the pups is more than a bit over the top. When you can purchase healthy pets from private breeders at a quarter of the cost I'm not sure why the prices aren't lower. Other items are reasonable and in some cases not found elsewhere. The store is clean and items displayed in a fashion where it's easy to find what you're looking for! Whomever sets the prices for the pups definitely needs to be a lot more reasonable. I could buy a car for what you pay for a pup!

Only Pet store near me, every time we go to buy pet bird food, there out of the normal weights and…read moreonly hand the 8 & 10 lb sizes at double the cost of the 2-3 lb sizes. We end up driving to Prattville al to buy $100.00 worth of bird food. Alternative is to buy it on line, and that's better than eith of the local alternatives.

I will never shop at Petco in Montgomery Al again. I may never use any petco. The staff is rude and…read moreseem to have no interest in doing their job and helping customers. Go to Pet Supermaket much friendlier and helpful staff. Reptiles seem more active and healthy too.

Amazing service. Good selection. Good loyalty program. They have a kind staff who care for the…read moreanimals they sell in there, and are always patient and kind with my dog when they we come in.

Worst customer support. I came in tonight to get a specific medicine for my dog. I was told by a…read morefemale worker that they didn't have any, but to hold on just a sec as she walked away and assisted another customer. So I waited. And waited. She went on to help other customer. I approached her and said "Hi. I don't mean to interrupt, but you asked me to wait. Do you have any other meds in the back?" and she said "No." I replied "Then why did you ask me to wait? I waited for 10 minutes?" She said "I am only one person. I thought my manager was going to take care of you." Never did she give me that indication. I have other errands. I feel like it was a waste of my time.

I can not say enough good things about this place. The people are friendly and they sell great…read morequality products. Today we purchased our pup a doughnut. Very impressed.

Always a great experience. I am always greeted by the owner by my first name and my dog food is…read moreready for pick up when I arrive. I would recommend this store to anyone looking for healthy pet food at a reasonable price. Alison

Everyone here is clearly dedicated to their customers and the animals they sell and care for. They…read morelove what they do, it's obvious, which keeps us coming back regularly. Never, ever been less than happy just being around them and when we leave with a 'haul.' We come at least once a week, stock is always replenished with new varieties we love checking out, and taking home new friends with us every trip. Wet Pets is the ONLY place I trust as an experienced aquarist to have the healthiest stock, cleanest tanks and best choices to pick from. Gordon, Mandy and Amy are very knowledgeable in freshwater and marine and exhibit their skills in the displays they keep and care for. Questions? Just ask. These guys are attentive, customer oriented and can be depended on to follow up with you..really personalized and caring. Never any pressure to buy but always offering advice when asked, recommendations freely given which I appreciate and have never been steered wrong. Always available with customer service, smiles and concerns that you are happy ..if any issues arise they are glad to fix them on the spot. We just don't go anywhere else - found warm friends here and a 'home store' for our aquarium needs plus it's our "fishing trip" each week . A fifty year business that reflects that in how they treat folks. On a scale of five stars, I award ten!

Best place to talk to about being newbie in the salt fish tank hobby Very knowledgeableread more

Friendly and Helpful Staff. I highly recommend. The store was well stocked. I found everything I…read moreneeded.

Really liked coming here. I found what I was looking for and got a GREAT deal on it! Definitely…read morehave to come back with my family so they can see all the cute baby chicks. Support a local business and look around for some things for your garden or urban farm.