I would not recommend this grooming service. I am a regular customer here and normally they do a…read moregreat job...however...I have expressed to them three different times now that I do NOT want my dog to have his long hair cut into a mullet. I went away for the weekend and had my wife take my dogs to Pampered Paws for their normal grooming (my wife normally does not take the dogs to the groomer and she doesnt know my expectations). Upon my return home, my dog Jo Jo had a very ugly mullet cut. The staff at Pampered Paws have asked multiple times in the past if they can do a mullet on my dog in which I have told them no. So on the weekend that I do not oversee their grooming, they send my dog home with a mullet. I am very unpleased they did this instead of providing the normal cut I get him. I have a very sour taste in my mouth knowing that they have gone against my known preferences when I pay to have my dogs groomed a certain way. Further, I now have to waste gasoline in an expensive economy to drive to the North side of Springfield (I live on the far south side of Springfield) to get his haircut fixed.

I normally self groom due to quarantine and having pets that grow long hair quickly, but I'm having…read moreengagement pictures done and Pampered Paws did great! My larger shih tzu had a bad experience once at a different shop when a groomer sheared his neck too close and he's always been a little timid because of it, and he was so calm and happy leaving Pampered Paws, so I know they treated him well. They still smell fantastic and they look so so cute. She did a great job on their paws and nail trim also. Took about 2.5 hours until I was able to pick them up from a morning appointment. WILL be going back for the future!

I swung by to inquire about using their self wash station for my dogs. I wanted to check out their…read moresetup first. I must say I was pretty unimpressed. From what I could see by peering through the door to their washing area they only had one station. I may be wrong though cause it was pretty dark and dungeony looking in there. Not much to inspire confidence in a safe area to wash the mutts. The lady at the front of the store was nice, but the prices to use the station harshed my mellow. Overall the store looked like it was either run down, being redone, or just neglected. Take your pick. Nothing some reorganization, new tile and paint wouldn't be able to easily rectify if somebody cared to make the investment.

To quote the great Gordon Ramsey, "SHUT IT DOWN". This is…read moreby far the *worst* pets way to exist, and considering there are several crap pets way in the area, that should let you know how shitty it is. I have had to shop here on occasion and always left unsatisfied and more times than not, left with nothing. This store sucks, do not waste your time or money. Go somewhere else. Before I talk about how terrible this pets way is, let me first speak that I had to visit 4 petsway in ONE DAY to find a product. And I couldn't even purchase when I found it Bc the "system went down" and the staff said "there are other pets stores open". That being said, I shop at many of the pets way due to convenience. But at this point I am only wasting my time. The stores are run by teenage idiots. They are not trained in pet care, pet nutrition or even BASIC CUSTOMER SERVICE. If you are 17 and have a ride you can probably work here. Some of the issues I have had eoth pets way employees include but are not limited to 1. Not having any clue about pet care products. Basic pet care and brands they should know, working in this feild. I HATE when I ask about a certain product and the staff has never heard of it and then I find it on the shelves. 2. Staff tries to push you out the door when they are close to closing. 3. Staff is way rude about petting. Especially at Glenstone location . I stopped using the bathing station Becasue the employees felt it was their job to come pet my dogs in the tub. I say dogs Becasue I will come and bathe 8 of my 24 dogs. I'm sure you can look me up and see how much I have spent at pets ways, which I certainly regret having bad to do the past year or so. The staff are uneducated and should not be giving advice to anyone Becasue they don't know anything. They are not trained properly. They often don't have a competent person on staff as active manager. The staff is a joke. They don't even have basic training for customer service. They have no clue how to talk and treat customers. Please just Stock the shelves - my god , even before the pandemic several of the stores just have nothing stocked. Maybe it's the staff. I don't know. I've had to ask when a certain food might be available. And staff can't tell me. They can't even give any info other than "when it shows up on the truck". I have worked in pet retail before and I know that you order foods that show on certain truck deliveries and a certain delivery time can be exspected. The staff could not give me even a rough time frame when food would be in. A week? A month? They didn't know, didn't look, didn't ask, and didn't have any intentions of giving a shit. Shelves are particularly empty at this location and Nixa. Not only in quantity but in variety. Having one flavor bag of food- in a giant store like the sunshine store is insane. So The reason for the review is I can't believe that this was sold. The primal frozen raw. I've been buying this for years. These bags were so feeezer burnt that they came out in one solid chunk. The product obviously has no quality control at the store. The nuggets were dried out, to the point where they were like rubber. I am assuming the product had thawed and been frozen multiple times. When I worked retail we would agitate the bags to prevent the nuggests from possibly freezing together after deleivery. This is something I would suggest. Or practically anything to ensure the products you are selling full price are up to quality. Spending $40 for 6lbs of food and getting it as this quality is a joke. This store is huge and has literally no selection. It's sloppy inside and looks unfinished. You guys did a remodel, how long ago?? It still looks like a construction site. My friend lives near this location and I have given it far too many tries. Just shut this shit hole down. It's embarrassing. The fact that this level of disregard has been allowed at this location is a slap in the face to all pet owners. I will never shop at this location again.

After showing up over an hour late to our appointment, Sarah cut my dogs ear so badly that she…read moreneeded 5 stitches. Which I understand that mistakes happen, she offered to pay for my dogs surgery, but after several attempts to get ahold of her, we never received any reimbursement. Also, while we were waiting for her to show up, I talked to a lady who was also waiting to drop her dog off and she said that Sarah is almost always late to her appointments.

Sarah and Merlin are the best. They can take my scraggly little "wild man" and make him so…read morehandsome! Even though he tries to eat them! If you want your fur baby pampered and looking good you must bring him/her here!

My three dogs needed grooming and they received loving care here! We had a great experience. Will…read morebe back!

Frequently, take both my Shepherd and Pug to Alicia the owner for grooming services. Alicia, is…read moreamazing at what she does, we love her; but my dogs lover her more. She's always been polite and professional during every visit. I highly recommend her for any grooming service.

very nice people they took care of my puppy for about four days and she seemed to be very happy…read morewhen I picked her up. They also did a grooming that looked amazing. I would recommend this establishment. They are a little pricey on grooming, but they did better than average job

My 2 boys have been going to Happy Tails regularly, actually every Friday up until a few weeks ago…read morefor daycare. We have boarded them for the weekend and for up to 8 days while we were on vacation. Happy Tails is awesome!! To start, the staff is very friendly, helpful and attentive to the animals. I love seeing the pictures of daycare on Facebook every day. My boys always look happy, the other dogs look happy...it's a great time for all. They get excited and amped up every time I tell them that they're going to daycare. Unlike another "boarding/daycare" place in the metro area that we recently had a horrific experience with, it doesn't smell like urine or smell like dog at all, the staff is awesome, they're organized and a pleasure to work with. I have never worried about leaving the boys there because I know that they're well taken care of. An added bonus is that Spring Valley Veterinary is right next door, which happens to be the boys vet, in case they ever need to be seen. They come home exhausted from a full day of play with a big, tongue out smile on their faces. They for sure get a 5 star review from me!

The service was friendly and my dogs were well cared for during our vacation. Would recommend…read morethey're service.

Morgan has my boxers nails at least 3 times & my mountain cur once so far. She has her ways of…read moregetting the job done that my boxers anxiety seems to be decreasing. My cur takes a little bit of teasing of the dog treats to get her to chill out. But in my curs defense she doesn't really like her paws touched. She also microchipped my boxer. Highly recommended for those whose fur babies who have high anxiety. I would definitely trust her with my babies.

Morgan was a godsend. We have three dogs, none of whom are "easy" to watch. One is needy and an…read moreescape artist, one is skiddish and won't come near strangers, and one has the personality of a mouthy hyper toddler in a 60lb scary-dog looking body. Before moving to the area, we had dog sitters and dog walkers who couldn't handle them, especially the sled dog pulling of two huskies. Morgan didn't just handle them; she loved and took care of them. We have used her for drop-ins and overnights, and I could not ask for anyone better. She communicates thoroughly and goes out of her way to make sure I don't have to worry about my babies when I'm away. Can't recommend her enough!

I've exclusively gotten my reptiles from Deep Dark Reptiles for YEARS! The animals are always very…read morehealthy and very well handled. I appreciate everything they do to make their animals so happy and healthy!!