The crew of 2 arrived as scheduled, I would add their names but they never introduced themselves,…read morenot even a hello when they walked in. What was really shocking was that they didn't put paper booties on over their shoes. Or in the case of one technician, enormous combat boots. They repeatedly walked in and out of the cleaned rooms in their street shoes/boots. They didn't put anything under the legs on furniture that wasn't being moved. Nor did they put any type of covering on the hardwood floor between the front door and rooms being cleaned. The distance of about 20 feet. As far as carpet, the cleaning was satisfactory. We have animal stains that they diligently tried to remove but were unsuccessful. These were old stains so I can't fault them. There are too many carpet cleaning companies in Lexington, I can't recommend this company to anyone.

Great job and really made sure it was done right! Took care of my parents basement that our family…read moredog had #1 all over, looked so amazing afterwards like new carpet and the smell is completely gone. Flexible scheduling and fit me in after the holidays. Thank so much guys, highly recommended!

Had a water leak in our wall. Called and received immediate response. Very professional,…read morecourteous, and knowledgeable. Did a great job and would highly recommend their services.

Terrible customer service. Called to have someone come and give me a quote on having a kitchen…read moreconcrete floor stained. Whoever they had answer their phone preceded to ask me several idiotic questions ie. do I want a floor that would last forever etc. She finally got around to taking my contact information. That was 3 weeks ago. Still no contact from them. Have them one star only because I had too give them This is not a fake review. Go ahead and look on Google, you will find the same review there. Only on that review he wants me to contact him. Gave all my contact info when I originally called so why doesn't he contact me? Once again terrible customer service!!!

We recently had the concrete floor for our business coated with polyaspartic floor treatment. Chris…read moreand his team did a marvelous job, the floor looks better than we expected. They performed a top notch job quickly and area was very clean when they left. I highly recommend Centric for any concrete floor covering anyone may need.

My basement flooded during our recent days-long deluge of rain. Best Option showed up one night at…read more9:30pm to drain the 12" of water down there, fix the furnace which had stopped, to mitigate the condensation pump until a new one could be installed, basically saved whatever I had down there of value....swiftly, efficiently, and with smiles on their faces. Follow-up work happened in a timely manner and I couldn't be more pleased. Never needed "restoration" work before, never heard of Best Option before, but I have now and if you need it....CALL THEM! I can't imagine anyone addressing the problem better than Best Option did.

Tried to get them to do some repairs on a chimney. Came out, took pictures and said I'd hear from…read morethem. After 3 or 4 weeks, I called back and was told it would be checked into and they'd get back to me. Another week gas gone by and nothing. I need to get this repair done. If you're too busy or if you consider the job too small, communicate. I have other repairs that I would have considered them for. Not niw.

JWI is wonderful to work with. They are efficient and responsive to your needs when it comes to any…read moreremodel. They recently worked on my mother's assisted living cottage going the extra mile to find a a walk in shower that would fit the small space and it is beautiful. They work to find you the best pricing on cabinets and their work is very clean and they never leave a mess. A few years ago they did a remodel on our business office as well and once again beautiful work and cleanup.

We were in the midst of COVID-19 and when it came time to reopen our store, we found that our…read morecleaning company had absolutely destroyed our VCT tile floor. It wasn't getting cleaned well, it was constantly sticky. NOT what you want to see when you walk into a restaurant! We did such a good job cleaning and I've always taken pride in our work, but I was ashamed and embarrassed about our floor. Then I gave Mr. Naylor a call when I searched for a new cleaning company. He came out to my store, gave me an estimate and was very professional. I took him up on his services- and I couldn't believe what happened next... ICS and Mr. Naylor were able to fix my floors! No more stickiness, no more black spots! It shined like it was brand new and this is a 30 year old floor! They also take care of my day to day cleaning and make sure I'm clean and sanitized and most importantly- preventing COVID on our surfaces. Great price, AMAZING service and attention to detail, very professional. Do you self a favor- give them a call!

They did amazing move in cleaning for me! Cleaned out the carpets and went above and beyond in…read morecleaning everything in our house! If you need someone to clean, this is the great company to work with!

Let the buyer beware. Clearly communicated that any work done that was outside the scope of the…read moreinsurance be priced out before it was completed. Spotless charged $5800 not covered by the insurance after the work was completed. I would highly recommend finding a more reputable company to do business with. In addition to deceptive business practices related to billing, they also misrepresented that they were an approved vendor by our insurance company. After having these issues, we discovered that not only are they not an approved vendor, but the adjuster indicated that he had other customers who had these same issues. I found similar issues for Spotless reported to the Better Business Bureau. I recommend finding another company with a commitment to honesty to do business with.

They use Xactimate software and manipulate pricing above industry standards. They take advantage of…read morepeople when they are most vulnerable.

would not recommend this person. He will ask for a…read moredeposit, then ask for more and when you call him out on the lousy job and taking monies he comes in the home and takes material and does not finish the job. remember to check backgrounds on people before hiring. He was suppose to replace flooring and instead he put plywood over the old. Floors are 1 inch higher than other floors and now need repairing. Do not hire

Hired Jacob to replace my garbage disposal. He went out to purchase the new one and came back, same…read moreday, to install it. Jacob was very courteous and a professional. He was on time and cleaned up when he finished. I would recommend Jacob for any plumbing issues. I will be calling him again as needed.