Please don't use this company I left a review please read on google when I called the owner to make payment he called me names because I left a truthful review he lied to Me and they did a poor job damaging my frt door strip dont use the floor guy!!!!I was lied to about when carpet would be installed sched me 930 am moved to 2-4 they arrived at 545 pm left 905 pm after breaking off frt door weather stripping and breaking strip threshold to bathroom which they didn't replace... left review about all this on google owner called me names for leaving truthful review!!! Don't use the floor guy go anywhere else!!!!! read more

The Floor Guy - Flooring Near Me - Georgetown, Kentucky

Floor guy did an amazing job redoing my shower. The guys were quick, professional and very affordable. I would use them again for any of my remodeling needs. read more

The Floor Guy - After pictures of shower - Flooring Near Me - Georgetown, Kentucky

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Service was terrible waited all day for install was lied to about time and preparidous owner called me names after reading my review use anyone else what a child! Damaged my weather stepping off my frt door and destroyed threshold stripping and did not replace it. Use someone else anyone would be better than the floor guy! read more

I booked a house visit with Danny on Monday last week. Within 30 minutes, he'd not only done the measurements but also gave me a quote at a good rate for LVP. I took it immediately. On Tuesday, I got the invoice from the store as well as confirmation of work to start by Thursday that week!! Eddy and his team started work on my upstairs on Thursday morning and were done mid day Friday. The new floor looks amazing! Danny was even kind enough to stain the quarter rounds to match the color of the wood on my stairs. I'm very pleased with my experience and highly recommend Danny and his team. read more

I had three rooms of my home put into vinyl. The guys did a wonderful job installing it. But I also appreciated the care they took in moving and replacing my furniture. The vinyl looked great when it was finished. I was so impressed that I got them to replace the carpet in my office with vinyl as well. I am very satisfied. read more

The Floor Guy - a man in a tan suit and blue shirt - Flooring Near Me - Georgetown, Kentucky

I'd give way more than 5 stars if possible!! Superb job putting in new floors in my home, fast, professional, and looks amazing. The workers were really nice, courteous, and professional. If your looking for someone to help with your flooring, use The Floor Guy, you won't be disappointed!!! Great service, and I'll be using again in the near future. read more

We highly recommend The Floor Guy! They are very responsive, willing to meet customer scheduling needs, and affordable! All work done was prompt and professional! We will use them again in the future! Great customer service! read more

I've used them a couple times now. First time they put in Vinyl Plank flooring in the whole open area of my basement which completely transformed the space and looks amazing. This time I got more Vinyl Plank in my office and some nice carpet in my guestroom. They have always been super polite and are great at keeping us in the loop through the whole process. Whenever we need to get and additional flooring, we will be using them for sure! read more

They do awesome work! I'll be using them to help with my new kitchen floor. Unbeatable prices, friendly staff, family owned and operated. The Floor Guy is the top notch go to for all your flooring needs! read more

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Don't let the friendliness and personable persona fool you...they're crooks. We hired them to install LVP throughout our entire house and was initially pleased. In the beginning, they told us that we had to have the LVP acclimate to the climate of our home, but they went back on this saying the flooring we purchased did not need to acclimate. However, before they finished we noticed a piece of flooring starting to break in front of our oven in our kitchen and noticed that the flooring wasn't laying down completely flat in all the doorways. They replaced the broken piece and assured us that the places that were lifting will eventually settle. They promised that we wouldn't have any issues and reminded us of the 1 year warranty they have. Fast forward several months and we start to notice several places in our kitchen and one place in a bedroom starting to break off at the seams. I gave it several more months to see if it worsened or if I needed to reach out the The Floor Guys again. Life got in the way and prevented me from reaching out to them sooner than I would have liked, but I did eventually contact them within our 1 year warranty to let them know of the issues we were having. They had us send pictures and immediately scheduled to come out and assess the issue. There was a bit of back and forth about them coming to our house as they had reported they were sick with COVID and other dramatics, but they did eventually come. They were quick to brag about the new, fancy moisture detector they purchased just for the purpose of assessing our concerns. Low and behold, they "discovered" moisture on their sensor machine and accused us of having a major leak in our house causing the issue. We attempted to tell them that we had no leak in our home and asked why they weren't measuring the moisture levels in other parts of the house before saying they knew this was the reason for the broken floor. Only at our urging did they start "measuring" other surfaces and rooms in the house with only a slight difference. Knowing little about moisture sensors, my husband and I didn't believe they were using them right, especially since they had told me multiple times that they had specially purchased this machine just for assessing our house. We kept questioning that this was the issue since we had initially had the same thing happen (and they had replaced) immediately after the installation. Only after they saw we weren't accepting their explanation, they stated they could reach out to the flooring manufacturer to have an independent person come and assess the flooring to get their opinion. We of course took them up on this and The Floor Guy initiated this and a few weeks later I was contacted by this independent person to look at our floors. He ended up doing a moisture reading in every room of the house and told us it wasn't a moisture problem, assessed how the flooring was laid, and asked us numerous questions about preparations on laying the floor, including if the flooring was acclimated. He was here for over an out and stated that he was not impressed with the craftsmanship of installation. This person would not give us his official opinion/results and after several months of not hearing from him or The Floor Guy about the findings, I eventually reached out The Floor Guy to see what they knew. They had no clue and no updates and asked why we never heard more from the independent person evaluating the floor. I explained that I had reached out to him and he referred me to them (The Floor Guy) but I never heard anything. They then fumbled around while talking on the phone and asked if I had received their email they forwarded and I told them that I had not received any email. I searched my inbox while on the phone with them and assured them that they had not sent me anything. I asked that they forward this email they were talking about but they never did. The Floor Guy said they will play middle man and get more details and would be in touch. Several weeks have went by and they still have not followed up with me. I have texted them 3 times asking for updates and no response. My final text was stating that I will start spreading word that they were not upholding their warranty and I still did not hear back. At this point, I guess I'm cutting my losses on getting the flooring fixed and now I just want to make sure no one else trusts them with their flooring needs. read more

The couple was very friendly and patient while we were in the store. They had a lot going on but were very accommodating. The lady told us the day we decided on our flooring, that because it was in stock, if we ordered on Monday it would be here Wednesday. When my husband dropped off the check and finalized the order, he was told five to seven days and our flooring would be delivered. When checked last week, it was still in Georgia. Yesterday, it "should" be in Lexington. Today, they might be able to deliver Thursday or Friday of this week, but the guy had a lot of measurings and other things to do. When we are now 14 days out and asked for a full refund, we are now told all sales are final. Hmmm. And now, mysteriously, the flooring can be delivered tomorrow. So, nice and accommodating upfront, but once you pay the check, they no longer are in any hurry to get you taken care of. There was no offer to make anything right. All we kept getting is, it's out of our hands. The lady got very irritated and spastic over the phone with my husband. Completely different people. I will NEVER work with them again and don't recommend anyone else either. We are very dissatisfied with their work ethic and effort to make things better. read more

In less than 2 weeks after I first walked into the store, my carpet and vinyl plank flooring have been installed and I couldn't be happier. Customer service is outstanding! I was kept informed every step of the way. The installers did a very professional job, these guys really know what they're doing. No messing around, they got in and worked diligently until the job was done. I was surprised how quickly they completed the installation, and it looks terrific. There is no such thing as a "COVID delay" with this business, I've never had a big job like this done so fast, from start to finish. They never tried to push more expensive products than what I wanted, and there are no hidden fees. All upfront and very reasonable pricing. I highly recommend The Floor Guy for any flooring needs and will shop here again in the future. read more

I highly recommend that anyone looking for new flooring head to The Floor Guy's store. Absolutely an amazing selection of anything you can imagine. I went with the brushed hickory. We set an appointment to meet at my house at 11:00 am on a Friday and the owner showed up at 10:55. We scheduled the install for Tuesday starting at 9:30. Once again right on time. All 800 square footage of flooring was installed in a single day including new base shoe. The owner came by to see if it meet my expectations witch it clearly surpassed. If I could give it more than fire stars I would. Thanks to all the guys at the The Floor Guy!!! read more