New ownership and new management. They've made great improvements to the property and my belongings…read morefeel much safer. Great customer service and access to my unit. Would recommend.

I have had my rental theift, twice in the two months there, Manager stated were the only person…read morewith key , The storage is locked and still broken in How can this be, After the first break in the cameras should of been viewed , no viewing nor addressing the issue, Second the storage had a strong smell of perfume because child has alergies, she had to stay in vechile because of strong ladies perfume, third there was a cam camera in storage and the lock was taken broken in the cam was new and now damage from them taking the lock off bended metal, and had time to take thes ims card and delete the entry and put the sims card back and the first time of break up jewelry taken was brought back , So after this red flag there needs to be a police report and the owner notified, Does the owner going to see that no theift takes part in his company ,or ignore calling me, because I've asked twice to talk to the owner ,and I call back nor information. On who owns this place, On top of this trust of them keeping our property and trusting them to keep it there They talk myy child's back pack of all school supply, To start of with I couldn't open the Dr up to open , When I first recieved the storage, key would jam, and then want back first theift said no one want in to fix the problem but it was fixed, I stated maintence was there because they left two small boards on side of rolling Dr so the Dr would roll down easier, she did reply, Then again this month, now need to let the police know if this incident, Shame we truct this company with our valuables and for two break ins in two months and no answers nor the owners replying is very bad bussiness, Would you trust your belongings to a company who don't address this problem, lLetsface the problem look at the cameras and find the theift.Thats all I'm saying A big Shame bussiness is run by one person with no communication of the truth and of the video,What would you do? Also can wasn't taken because they couldn't break the lock to back of camera licked to a huge hair arm, So mush has happened in two months and the girls school supply, this has to stop and it does take a Nancy drew to figure this out

Since Storage Star has taken over my rent has doubled. They randomly are gone and change gate code…read moreentry so you can't for four days. they don't care about renters. Trash will overflow for days. at least the previous owner took great care of the property to include snow and ice. These people half ass'ed painted the street side only. Go across the road and it's half as expensive!!!

NIGHTMARE! I have rented at this facility from the time it was built and was Eagleridge Storage for…read moreat least 20 years and never had any problems with the previous owner. Since Storage Star bought them out a couple of years ago, hiring Max as the manager, I've had nothing but trouble with him. I am a 70 year old woman who stored the entire contents of my mountain home there in 2020 and who decided this Spring it was time to deal with my 5 units filled with furniture. My 77 y/0 handyman and I were coming in regularly to clean it up and organize it. I posted large, heavy furniture pieces on FB Marketplace, and would occasionally have someone follow me through the gate in and out, to pick up a piece that was too heavy or large for me to move, never giving out the gate code, and making them stop to allow the gate to close behind them. One day he called me while I was there and told me to "come to the office immediately". I felt like a school child being called into a principal's office. He was very belligerent, handing me a page showing the times I had keyed in and out, and I told him it was because I am going through my things and dealing with them, which I should have the right to do. He falsely insinuated I was breaking in to other units, and I asked him to provide proof, which he of course could not provide. I've never even gotten a ticket in my life, and am a retired para-legal. He then told me he was following my FACEBOOK MARKETPLACE POSTS which I was using to downsize, so he knew not only what I had in my units but also my home, which was valuable antique furniture and art. He told me I was not allowed to have anyone come in to help me unless they were on the lease, or to pick anything up that was heavy or large, obviously trying thwart my ability to downsize my items. He then tried to convince me to just give all the contents of my units to him to auction, (his keeping the proceeds of course) and that I wouldn't have to pay rent! This is highly suspicious and he needs investigating! I reported all of this to his supervisor, but he has not been fired as he should have been. Very unethical! Now I see he has been over charging me for my units to what is advertised online, and I was never given a senior discount! A few months ago, he suddenly tried to double my rent until I called the home office then he backed off! I wonder how many others he has done this to??

I needed a storage unit quickly and this was one of the couple storage companies that had the one I…read morewanted, the 5'x10'. They're situated behind the Walmart, not hard to find. They were super helpful and the process was quick. The deposit is a value. The unit was clean. The area felt secure and safe. They do not take debit or credit cards, so that is the only reason I took off a star. It would be nice to be able to pay instantly from anywhere, but also setting it on my bank's bill pay works perfectly fine. Thanks so much!

They have grate service I was move to a new house and I didn't have enough room in and it helped a…read morelot

Absolutely TERRIBLE experience. Rats chewed through thousands of dollars worth of furniture and…read morewhen I told the manager she said "yes we do have a rodent problem". I said "don't you think you should inform your customers prior to getting a storage unit here?" To which she replied "yes we probably should". What wasn't chewed through was covered in rat feces. Of course they take no responsibility or liability. They didn't even seem shocked or sorry when I told them about the problem because apparently it's a common occurrence that they do not warn their customers about.

Very professional. I've moved around a lot and used many storage areas, but they are the best by…read morefar. The staff is so friendly and make you feel welcome and appreciated unlike so many others in the industry. As a woman, I'm sometimes nervous to be in a storage facility, but I feel extremely safe here. The caretaker John, keeps everything clean and very secure. Can't recommend them highly enough!

WhenI showed up to access my unit at 830 am the gates were locked and no one was answering the…read morephone. Apparently there is a lady living on the property that is suppose to open the gates. The impression I got from her was that she did not care if she was causing problems by not opening the gates on time. The owner is supposedly unreachable but after the police contact him I bet he'll be reachable. Also, this is not the first time I've gone there on the weekend and the gates have been locked. What ever you do don't do business with this company. Spend a little more to be sure that you can get to your storage when you need to, not when they feel like it.

two polite gentlemen came over and moved my 2br house into apartment, quick, efficient and did an…read moreamazing job handing all of my house hold goods. highly recommended!