The owners are fabulous and keep the place tidy! They are super easy to work with and I highly…read morerecommend if you are in need of storage. I have used them twice in twenty years and I can count on my storage unit to be safe and not worry. Friendly and well maintained!

People are amazing! I don't write reviews often, but I will…read moretake the time out for these guys! Very well priced with a very upbeat staff!

Top notch customer service. They care about their tenants and try, wholeheartedly, to ensure the…read morebest overall experience. Highly Recommend!

Beware of Dalby Drive Storage…read more I wanted to share my experience with the neighbors to help other neighbors be aware of the poor practices at this business. I want to first say they are NOT a BBB accredited business. My ex husband had his RV stored at this facility. My ex husband recently passed away in January 17th and LJ was everything but empathetic and helpful. My father in law (next of kin) and I (mother of his heirs) went in to assess and access the trailer Jan25th and was met with a very confrontational and rude manager. He stated nothing could be removed nor could the trailer be removed from the site even though we had death certificate. My ex husband was paid up until march 9th. I called march 14th to get what other additional documentation he needed to remove the trailer or to see if there were other short term month to month options available seeing as I was going to sell assets to pay other bills. He didnt know. He then called back a day later stating what I had offered him of small estate affidavit and death certificate would be ok. He then calls approx 1.5 weeks later stating we were approaching the 30day mark and he was going to auction off the trailer. When I show up with my sister today to see what the options of short term space rental would be, his reply was 3 months "was the best" he could do. I declined and asked what I owed up until today march 26th. He said he was being "kind" and not charging late fees, but then couldn't explain why he charged me a full month's rent today, I was being charged a full month rent, which would have given me until April 9th, but told me that I would have to have it out today. My ex husband was paid until March 9th and a good business practice would have been to prorate the rent from march 9-25th if I was removing it today. When questioned again on the amount he was charging me, he said "that's just the way it is". Please don't do business here. He lacked empathy and took advantage of the situation to further complicate my life trying to work full time, care for two girls and take care of a deceased spouses estate.

Customer service so good, they made me a regular…read more RV storage, boat storage, propane, dump station. Well lit, secure, cameras all over the place for surveillance, key-entry gates. Every time I've been there, the guy has been helpful, courteous, informative, and acts like he wants the business. That's the way to do it!

couldn't be happier with my experience at A Better Self Storage in Fountain.The units are always…read moreclean and well-kept, and the property feels very secure with gated access and good lighting. The staff is professional, helpful, and made the whole process easy from start to finish. Pricing is fair, and I really liked how convenient the access hours are. I would definitely recommend this storage facility to anyone looking for a simple, reliable place to store their things!

Just moved here from California, Diana is amazing, she was so helpful and patient with me as my…read moreschedule was all over the place. Thanks sooooo much Diana!!!!

I have rented several units over time, as well as moved units. I have stored RVS, stored household…read moregoods, and stored all types of items in this rental facility and had nothing but an excellent experience. Rates were always fair and well worth the quality of service and unit received. Along with top notch customer support, the manager was always helpful, professional and accommodating. I would highly recommend.

The attendant is awesome!! I've only seen one guy at work on site, but he seems to be there all the…read moretime. Impeccable customer service! We were loading some stuff out in a u-haul. There was a lot of ice in front of our unit; before I could even ask he had already got the bucket of ice-melt and was headed over to spread it. On other occasions, he has walked over with bottled waters and offered to our group. I think the units are a little pricey and I recently received notice of a rate hike, but there is a customer bathroom on site which is extremely nice.

Do not give these people your money!! I was appalled by the nastiness of LORI who apparently is a…read moremanager, and her complete lack of professionalism in a business setting!! APPALLED! And the fact that she is trying to rob me with a multitude of ridiculous charges BEFORE a new month has even begun is WRONG!! Wrong , wrong, wrong!!! A "pre-lien" charge of nearly $100 dollars on something that is not even 30 days past due????? Thats good business! A premiere storage facility??? There are not even any lights anywhere once it is dark outside! If you go after dark.....bring your own flashlight!

DO NOT USE THIS HORRIFICALLY, UNPROFESSIONAL, GROSSLY NEGLIGENT STORAGE FACILITY!! They rent out…read morestorage units with severe water leakage problems while charging a fortune. I had professional movers store my items in this horrible place. When I recently started moving things out, very many boxes and some furniture items were severely damaged and completely ruined due to black mold from water getting into the unit. Boxes were completely soaked through & some even fell apart when moved. The owner actually griped at me saying their lease stated not to store "any heirlooms," etc. in their facility. She tried to use the excuse that the storage unit "is not climate controlled" when water being allowed to pour in and severely damage items has nothing whatsoever to do with that. Rather than apologize or do anything whatsoever to help me recover any loss, the highly unprofessional owner I spoke with started griping me out saying I signed a lease basically stating I'd be perfectly happy to rent a dump that didn't protect any of my belongings in any way, shape, or form! EVERYONE BEWARE: NO RENTER OR HOMEOWNER POLICY COVERS WATER DAMAGE DUE TO THE SEVERE NEGLECT ON BEHALF OF MWSS IN NOT TAKING CARE OF THEIR STORAGE UNITS!! The owners care ZERO whether anything of yours gets trashed from water damage which is THEIR FAULT. They also never answer their phone when you call, and you have to wait days for a return call. If you ever have an emergency, you're out of luck and they don't care in the slightest. I hope everyone who has this same awful experience with these uncaring, greedy, unprofessional, horrid owners of MWSS starts suing them and they lose their business and everything else as they deserve!

WARNING!!! DO NOT RENT A UNIT FROM THESE SCAM ARTISTS!!!!…read more I have rented from various storage facilities over the years during many moves and this is by far the WORST experience I have ever had. I rented a 5x5 unit from them but upon even moving in, even stepping foot in this facility, I realized I needed a larger unit. I called to see if I could be changed to a larger unit and was told that I'd have to just pay for BOTH units for the following month and then "move out" of a unit I have NEVER EVEN MOVED IN TO. I decided that I'd go with a different facility completely at this point and asked for my account to be closed to which I was again told I'd have to "move out" in person... MOVE OUT OF A FACILITY IVE NEVER BEEN TO?! About two weeks ago someone reached out to me about my unit saying it was red tagged or something to that nature. I said once again, I've never been to this facility, I've never been in the unit and I asked to stop being contacted and billed for this weeks ago. The man I spoke with asked if they had my "permission" to access to the unit to confirm it's empty. I told him that I don't even know how to access the unit so sure! have at! 3 days later I'm charged for the unit. The first person I spoke to said that they could see id never been there and could see that it was confirmed empty. They disconnected and when I called back I got "Darian"... she said that I won't be charged after this month but they have to "confirm" I've "moved out" so that's why I was charged again. You're joking. Everything is electronic... you know that I've NEVER been there and it doesn't take a week to determine whether I've moved out or not when I have quite literally NEVER moved in. I have disputed this with my bank and the bank is getting kickback. The charge is minimal but it's the principal of this. I'm going to pursue legal action if the charge is not reversed and I've already reported them to the BBB. Charging people for services you aren't providing them is illegal and trying to convince them that you need all this time to confirm x, y & z may work on someone who doesn't understand that all of this is electronic but it doesn't work on me. It's not bad enough y'all have had INSIDE JOB theft? You want to continue the bad reputation by charging people for things they aren't even receiving? I went with another facility and have had nothing but the BEST customer service and EASY payments, move ins, access, etc. save yourself the stress and do not even risk working with a facility that's this scummy.

I hate this place. There's nobody physically there to help with anything! They have a "virtual…read moreassistant", and each time I've used it, it takes at least twice as long to get anything done! There is a "manager" on site, but who knows what he does. He doesn't help the customers. My rent more than tripled in the last couple of years. Out of nowhere I got an email that said my storage unit was found unsecured. I just moved to a different (smaller, less expensive) unit a month prior. When I called to try and get some answers, nobody answers and I leave a message. I also sent a reply email. Someone finally called me back a couple of hours later and explained that my unit was likely locked open. They put a lock on my unit and the email said I was being charged for it. I go over to my unit to investigate, and what a runaround! First, I get there and my original lock is nowhere to be found. So I go back to the main office. I then get told that they know nothing about my lock and that I probably had a break in. I go back over to my unit to look at the contents and nothing appears to be disturbed. Meanwhile, I have to use the password key pad for each entry and exit, and the new explanation makes even less sense. I purchase yet another lock from them via virtual assistant. So very frustrating that I can't just talk to a person in person. It's a huge waste of my time. When I asked why they have a manager on site the assistant said they are there to clean the property. Sounds pretty cush to me. I'm not planning on staying there much longer. Don't rent a storage unit here.

I wasn't actually going to use this for storage purposes. Just thought I'd fill you guys in on an…read moreexperience I had. There is NO sign up that says "private property" so I went to use their parking lot to turn around,but apparently that was an issue with the staff. Even though it took all of five seconds and again there is NO sign. Now I wasn't going to say anything at all I was going to keep it moving. But after I witnessed the attitudes and flailing from the staff I proceeded to let down my window and ask if their was a problem. Instead of telling me it was private property and not to turn around in there, she caught a full attitude, and wanted to argue about it. But again NO sign. So for future reference, I just won't be coming here, because you guys have really bad and unprofessional attitudes. Have a good and blessed day

I moved in just after they first opened the people are very friendly this is a great place to…read morestore my stuff if you have questions the staff is very helpful I was looking for a place while I moved out of my house and they were great I would recommend if you need to store your stuff this is a great choice the other thing I like is while I am out of state I can call in and pay my bill over the phone they also call to let me know before the bill is due just as a friendly reminder they let me pay several months in advance