We have had a fantastic experience with Red Rock. Their customer service is excellent and the are…read morevery enjoyable to work with! Great clean and modern facilities and again, fantastic customer service.

The manager Suzzie showed us around. It was so clean and bright. They have lights in the unit…read more Which is a huge improvement from other places. They have great prices especially for what you get. I'm excited to move in soon!

Best storage facility I have ever used! Secure, clean, well managed and affordable. The staff are…read moreresponsive and always friendly. Shauna is very helpful with any situation you may have. She has helped us out many times!

Clean and spacious with many units of various sizes. 2 coded gates for convenience. An outside…read morebathroom which is always kept clean. Shauna is always friendly, helpful, and efficient.

Nice staff, terrible facilitiy, my storage got robbed yet I was never shown the footage. People…read moreliving on site, homeless everywhere on site. I reported a man living in his unit with an extension cord hooked up to an electric pole for 2 months and nothing done. Dogs roaming all over site, my entire unit wreaked aof urine. Other shady businesses working out of the facility units. Do not recommend unless you don't care for your things. I ended up just moving to a new facility bc nothing was handled to ensure protection of our things that we paid good money to have some level of protection where there was none

What a great experience! Caretaker Bryan was super helpful with determining what size unit I…read moreneeded, and he honored the special prices being advertised. I even got a free lock. Extra Space Storage on Ore Mill Road has the best rates, nicest units (Bryan had just cleaned the one I picked), great staff during the day, and appears to be well secured and monitored at night. So glad I came here; I got twice the square footage for the same price at another Westside storage I used in the past. Highly-rated recommend!

Nice place, good customer service. Reasonable rates, easy access. Good location. Easy to work…read morewith

Just another run of the mill business with poor customer service. Disappointed by my experience…read more Definitely will not be using again - and I would recommend others find a mom and pop storage company, or a company owned by individuals who see other individuals as human beings. I had a storage unit for 8 months at the rate of $185 per month. When it finally came time to move into my new place and retrieve my things from storage, it was the first week of the 9th month of storing my belongings at storage sense. I assumed there would be a prorated cost for moving out three weeks early- as there have been at every other storage facility I have ever used. (I am 60- I've used plenty.) I swept and dusted the unit prior to moving out, leaving it sparkly clean to ensure I could get that $138 refund allowance. As you probably guessed- I am writing this review because I did not get a prorated cost. Wether or not these things are company policy, it makes a massive difference in regards to securing long term customer relationships. In customer service, when a representative or manager meets a customer with understanding and can recognize an area where you can lose a small amount of money in order to establish a returning customer, it goes a long way- and actually benefits the company in the end. For example- now I have a load of seed for work that needs to be stored for 3+ years starting next month. Can you guess where I'm not going? The businesses I have frequented for 40+ years have made thousands off of me, near to millions. Rest assured that I'll never use this company again nor recommend it to anybody. Hell- I'll drive an hour and 20 just to give my money to individuals I like and respect - and feel respected by. And get this- These sons of bitches have rats too!

I will never use these movers if I were you, they are a joke. They said they're insured but I don't…read morethink they are. My good furniture were scratched and some were broken especially our beds. They work by the hour but they're taking their grandest time. Beware of this movers. They're not really affordable and quality movers.

put in service request via thumbtack and was promptly contacted by daniel and we connected via…read morephone 2 days later on march 17. i needed his team to move me 6 miles from a storage unit to apartment and he said no problem and even quoted me a lower price of $125/hr. great. move was booked for sat, may 9. about 10 days later i contacted daniel again and asked if he can change that from may 9 to april 18. yes, done, and confirmed change on march 25. my move is now this week so i text daniel this morning, april 13, to inquire if we are still all set and my phone number is blocked. i cannot text, i cannot call...all communications incoming from my cell number are blocked. no explaination, no communications from daniel/team regarding any possible conflicts, etc. he simply blocked my number and that's it so now i'm left scrambling to find other services with a smaller timeline and most likely higher costs. shame on this compay/owner.

signing up is easy online no hassle. However there are additional fees that the way it says in the…read morepaper work do not seem mandatory but apparently are. it's not hard to call someone when you need something but it is hard to find someone who can actually help you with the problem you are having. When I canceled my unit they continued to charge my card. they refuse to refund me the overdraft. Even tho they have documentation that I moved out and I have documentation from them saying that they knew I was moving out. My advice go somewhere more reputable.

The process to sign up was pretty straightforward, even if all automated. I've been there every…read moretime, without ever having seen a person. The place is priced well, and the location is convenient, but there are always things going on. Trash left on piles by my unit, cars parked (and left) in front of my unit. They do need better monitoring and maintenance of the facility.