I usually renew my vehicle registrations and tags online after receiving the notice via the USPS and my plan this year was no different - after scanning the QR Code on the reminder I was turned away prior to making the renewals due to some issue. I figured it could be a toll violation that I may have missed so I checked my SunPass toll transponder account and found I still had a balance and it showed no toll violations.
Knowing I had no traffic infractions or insurance issues I decided to send an email to the tag office to see if I could get more information without having to show up in person. Within 24 hours I got a response and come to find out it was a simple toll issue which I'm guess was a different toll authority not covered with my SunPass, the office provided me with everything I needed to resolve the issue, which I took care of immediately, since my transponder is more than a decade old I will investigate a solution to avoid this in the future, after contacting the Central Florida Expressway Office and paying my outstanding balance over the phone they immediately faxed the paid confirmation and I was able to complete my renewal online within a hour of starting the process.
I definitely appreciate the customer service and the fact that they saved me a trip to the tag office and helped resolved my issue in a timely manner without any additional fees... read more