My husband and I purchased a couch earlier this week and requested for it to be delivered on Friday…read more(as this is the day they are in our area). The staff stated "yes that is possible to have it delivered Friday morning. I just received a call and was informed it would be between 2 and 3 pm. I explained we were promised that it would be delivered this morning. They stated "that is wasn't possible". I also mentioned it was to be delivered after the Port Rowan deliveries this morning". I was informed "that our couch is being delivered after Port Rowan's deliveries". I was offered for them to do my couch between 1230 and 130 pm. I stated "that doesn't help me out either as I required sleep to function late into the evening/night". So therefore I have left my delivery time for between 2 and 3 pm. I now have to get my parents involved to be here for my couch to be delivered. So not impressed as I can't change my hours of work to accommodate my couch to be delivered. Thank God that I have parents that can help my husband and I out in these kind of situations. I am so frustrated. I am not from the United States as it indicates on underneath my Name. I am from the surrounding area of Stubbe's Furniture

Great place to get furniture! Slightly more expensive then larger stores but very convenient having…read morethem in town! Great selection and service!

Such a horrible experience here. we purchased almost $13000…read moreworth of appliances for our brand new home and had them installed by their "professional installers". The first problem was a drawer in the fridge that wouldn't stay closed...Darcy assured me that was normal. Not normal according to kitchen aid. about 2 weeks after the install we found water had been leaking down into the basement and when we pulled the fridge out we discoverEd the water line had not been installed properly and had been leaking and ruined the whole side panel of the cupboards in our brand new house. when we approached them with the issue Darcy told is it was our problem because apparently after you have a "professional" install your appliances you are then supposed to pull said appliance out from the wall and make sure it doesn't leak???? That lady was sweet as pie until she got our $$$ and then basically told us to go away. Such a rude arrogant person to deal with. I wouldn't ever recommend buying anything from there ever.

Excellent small town retailer, with a big presence. After 40 years of owning various appliances in…read moredifferent houses and now needing a new washer and dryer we were directed to Waterford Appliances via a local resident and friend so we thought we'd see what they could offer. A friendly no pressure discussion about the various product lines which they themselves use in their home provided us with the initial feeling of honesty. We briefly checked online for comparable pricing and that was not an issue. The promise of direct contact through them for all of our service needs was also high on our list. There was also a no pressure sales tactic on warranties etc. it was a discussion that allowed us to decide for ourselves with no judgement. The gentlemen that came to install new and take away the old were very polite and demonstrated an educated product knowledge. They gave us whatever time we needed to become familiar with the product and they were in and out in a personable, clean and timely manner. We will recommend this business to our anyone who asks.

Great service from Trevor. He was friendly and knowledgeable and I was able to make a purchase on…read morethe first visit. Love the new location. Easy to park your truck here.

AMAZING STAFF!! AMAZING QUALITY!! I have nothing but good things to say about Roszell's…read moreFurnishings! They go above and beyond to provide the best service! The owners themselves are there to help you! They have competitive pricing and I actually found that many of their products were priced better than "big box stores". So happy I decided to support a small business where I got to meet the family who is behind this business!

BEWARE - Poor customer service and dishonesty…read more We bought an LG refrigerator from Canadian Discount Appliances, 808 Courtland Ave E, Kitchener, on January 26. About an hour later, we called to request a refund after finding a better option at Costco with free delivery. The store said a full refund was not possible because delivery was already scheduled, but they agreed to refund $50 back to my Mastercard to match Costco's free delivery. Delivery was scheduled for the next day between 8-11am, and we specifically requested a 15-minute call before arrival, which was agreed to. No one called. At 2pm, we were told deliveries were delayed. Around 4:30pm, the delivery driver called yelling, screaming, claiming we didn't open the door--despite never calling ahead. His behavior toward my husband was rude and unprofessional. As of February 6, the promised $50 refund back to my Mastercard was still not issued. When we called the store, the manager was hostile, made false accusations, refused to listen, and hung up. The store manager made statements that were untrue to justify refusing the $50 refund. Very disappointing experience. Poor communication, unprofessional conduct, and unresolved refund. Save yourself the headache and shop at a reputable big-box store instead.

Our washer quit yesterday, so within a few hours we were selecting a replacement we knew we would…read morebe happy with. Service from the minute we walked in the door, through to delivery to our house this afternoon was excellent, including interpersonal skills.