Two stars because Chris W is one of the best physical therapists I have ever had and I would…read morerecommend him to anyone recovering from major orthopedic surgery. Chris would get six stars if I could give them. That said, the new "intake team" is grotesquely incompetent, loses paperwork, can't identify ICD-10 codes, blames coworkers when simple tasks aren't done, and lies for days about when work that used to take NWRA desk staff five minutes is going to be completed. After giving them my business for years I gave up and am looking to go somewhere else for PT because the clerical staff's incompetence is standing in the way of me getting the therapy my surgeon prescribed. It's a shame the low-level workers are so awful because they have some of the best physical therapists in Salem. Too bad their data entry flunkies do everything in their power to prevent you from getting to work with them.

Warning to Women: If you are being seen by Chris Woods,…read more make sure you are on guard at all times. Or have someone you trust with you. He was inappropriate with me. While working on my shoulder in 2019 (I was laying on my back on the table and he was sitting on a stool on my right)while working on it my hand was in the air between us and my eyes were closed. I felt fabric under my hand suddenly. He had layed the back of my hand on his crotch. I was in shock and I froze. I wish I had the nerve to say something right then but I have extreme anxiety. I tried to yank my hand back but he kept holding on to it like nothing happened. He would also bring up random questions like "What would your stripper name be?" Or say other inappropriate things. I went to the police and filed a report but the police said "we believe he is socially awkward so we won't press charges." You can not be socially awkward like that with clients. It is not okay. I have been too afraid to post my review but this is still tormenting me 2 years later and I don't want it to happen to anyone else.

Post recent shoulder surgery I need extensive physical therapy. The reception staff is very…read morefriendly and welcoming. Doctor Gonzalez is professional, highly skilled and knowledgeable. Takes the time to explain the recovery process and helped me understand the details of my injury and surgery. After only 3 weeks, I feel a huge improvement and believe I will be fully functional in their care.

I had an appointment at 2:00. I got there early at 1:45! I tried to check in but two women were…read morestanding there talking and talking. One saw me but the other didn't. I sat down and waited and waited until they would finish their conversation but they kept talking. I tried to check in on a computer but it couldn't find my name. I finally got mad and said my appointment was at 2:00 and it's 2:15! The therapist came out and got me. He did a brief exam, gave me two exercises and said he'd see me next week. It took me so long to get in I was no longer experiencing any pain. The woman at the desk apologized and gave me a $5 Starbucks card. I was scheduled to go back but I could never bring myself to go back there. I was really hopeful going in too.

I have had a gift certificate from Healing Hands Clinic of Natural Therapies for a massage since…read moreDecember 2025. I have made several attempts to make an appointment and the only response I was given was that they were too busy. I physically went to their place of business where the gift certificate was purchased and now I see they have moved out and have not left a forwarding address on the door or with the property leasing office. Their phone numbers are still connected but they do not respond to the many messages that I have left. In sort, THEY HAVE STOLEN MY MONEY.

I had Chris as my chiropractor since about 2005. I am now on Medicare with a plan G supplemental. I…read morecalled and the receptionist said they can't see patients on Medicare period. I'm super bummed about this. Susan L

Hsu-Hung was absolutely lovely to work with. Patient, informative and good at explaining things. I…read moreneeded some exercises for a bad shoulder and she gave me exactly that, for which I am very grateful.

Staff is friendly and personable. They remembered me after just one visit. The therapists share…read moreclients so you get the team working for you, not just one individual. The team is organized and on the same page with each other.

Absolutely set my mothers recovery back by being inattentive, unorganized and dismissive. She…read morewasn't assessed properly, the exercise regiment wasn't adequate for her needs. Critical time was wasted that ended up causing issues with her healing and mobility. I ended up getting her into PTNW thankfully after some pleading for help. The plan they got her on was suited for her and has already seen her mobility increased and she is feeling much more cared for.

I would like to thank Adam and Liz for their outstanding service. Adam helped me greatly from the…read moretime I walked in the door! I was bent over limping. I'm not 100% but I well on the road to recovery! Thank you Adam.sincerely William h

Jason is the best of the best! I had been dealing with back and muscle pain for years - often to…read morethe point of complete immobility. I'd seen multiple specialists and physical therapists with varying degrees of success and relief. Jason and his team did not give up on me and were willing to do whatever it took and encouraged me to do the same. It's been almost a year since my last treatment and I'm a literal walking, talking miracle. . Thank you Dr. Gough - you literally gave me my life back.

Only went for a couple visits because they were so unprofessional…read more Every time they kept me waiting 20-40 minutes after my appointment started before I could be seen. The communication level from staff was terrible, making me extremely uncomfortable, unaware of the processes they were doing, or how long I would be sitting there alone with devices strapped all over me. From the doctor's conversations I did not get the impression he was confident about the diagnosis or process for treatment. He appeared to be just blindly guessing and chasing leads and hoping for the best. I did not record any perceptible change in health or my conditions after my visits. The staff wore insufficient plastic face shields instead of masks during COVID, and get right up in your face to get water or items from lockers in the tiny waiting room. From the Christian music playing in the waiting room to the Bible on the desk to the "Thank the Lord" talk from the doctor I felt VERY uncomfortable the entire time I was in the office. I've never needed PT before, so I didn't know what to expect and thought this must be pretty normal, but after having conversations with multiple friends and family who have had PT I learned that their experiences were NOTHING like mine, and I was shocked at how different our stories were. I went there because my primary care physician wrote the referral to them specifically and our insurance covered it. If I were to do it again I would rather pay out of pocket and go somewhere else.

I highly recommend BPM Physical Therapy because of their comprehensive and genuine care for me as a…read morepatient. Staff took their time to listen to and evaluate me thoroughly and then provided full-service treatment that was proof to me that they cared. They provided more than just advice and stretches, but also comprehensive workouts, trigger point and massage therapy, and tons of other things within their scope of practice that I did not even know about, but were extremely helpful. They hav transformed the way I see my care for my physical health and I am so grateful to know them!