If you're looking for a good, caring and attentive doctor than, Dr Wai Wai is not your solution…read more She is an extremely aloof and dismissive doctor. When I needed her the most she let me down. I was in extreme leg pain. I tried for several days to reach her through the portal, when she never replied to any of the messages I left her I called The office and was told she "was busy. I'm a cancer patient. I have a stage IV metastatic melanoma, you would think she could take the time to call me. She never did. She simply didn't care enough to make the time. I'm so disappointed in her. I'm happy to say I will never go back to her office again.

I've been seeing Dr. Wai Wai for about 8 years now. She has taken good care of me. She calls…read moreafter hours with test results and will instruct her staff to have me come in if she is worried about anything. She has a great attitude. Always a pleasant experience to see her. I trust my medical care to Dr. Wai Wai.

Dr Cheung is great, no complaints and I wish she weren't part of Optum so I can continue seeing…read moreher. However Optum is awful, do not chose care from Optum. I am leaving Optum because of their incompetence. I have been unable to access my patient portal since September after they changed platforms, it is now December and I still do not have access. I've called Optum weekly with no updates, requested to speak to supervisors on my ticket issue with no call back. Called the number provided from the customer excellence team and no one has been able to provide any help or updates. I even emailed their director of consumer experience and she just gave me another number to call. There isn't even an email to send a formal complaint to. I can't view messages which is my Drs main mode of communicating, I can't view my lab results, I can't even make appointments. I have called support every week to request updates, yet I have received no meaningful progress or timeline for resolution. Being unable to manage my care through the portal for this length of time is unacceptable, especially given the importance of timely access to appointments and health information. Edit- in response to the reply TJ, I have called the number you provided 1 (800) 403-4160 before writing this review after reviewing the previous reviews here and it's the same. Roundabout auto response to a customer service representative with no updates and I requested to speak to a supervisor/manager with no call back.

Gone are the days that you can just call the office and make an appointment. Intead you are routed…read moreto a call center which in turn pushed me to a tela nurse- which is not what I called for- I called to make an appointment with my doctor. After being on hold for 15 minutes - I hung up and called back. Again they tried to rout me to a telanurse. I refused- again stating I just want to make an appointment with my doctor. I was tole my call would be routed to my provider who would call me back. I am still waiting for a call back- just to make an appointment. So frustrating- therefore I am looking into changing out of Optum.

Dr. Lee is a great acupuncturist. She takes care in her profession. I definitely recommend her for…read moreany type of acupuncture treatment.

I've been seeing Dr. Chung for many years following him from Covina to his practice in Arcadia. He…read moreis thorough and extremely knowledgeable. Has an excellent bedside manner and takes the time with his patients to answer each of their questions in depth. He has a caring nature and would recommend him.

What an INCREDIBLE experience. My Dad was at USC for a level 4 surgery when he was seen by Dr Shah…read more Absolutely amazing experience. The time he takes to listen and care and adjust any medicine as needed and truly cares for his patients as family is like nothing we've ever experienced. Absolutely recommend anyone looking for a GREAT PERSON/ DR because he truly is a rare gem in the Medical field. THANK YOU DR. SHAH. Gave my dad so much great energy and HOPE. Forever GRATEFUL

Can't express how incredible Dr.Shah has been to me and my husband. He is so attentive and always…read morein a positive mood. He cured me when I had severe pneumonia, with medication and his genuine personality healed me most of all. My husband and I are incredibly lucky to be his patients.

I've been seeing Dr Liu for over 21 years, he's taken good care of me and my family in that time…read more He's always made great effort to keep me healthy, it's not his fault I don't always follow his advice to the letter. I gladly recommend him as a quality care provider. He's been my primary care doctor for my entire adult life. His office has always been clean and ideal for optimal health.

Dr Dennis is a great listener and questioner. He has a tremendous knowledge base and experience to…read moreguide him. His office arranged all testing for me, it was appreciated! Great staff that are capable of wrangling all the paperwork. I really appreciate his thoroughness and evaluating the meat bag that I reside in, lol!

I have been a patient of Dr. Liang's for a very long time and I had an appointment today to go over…read moremy test results. It dawned on me that I never left a Yelp review and each time I'm in his office, I am reminded of why he is my Primary Care Physician for all of these years. Dr. Liang has excellent bedside manner and sincerely cares for his patients. He's an out-of-the-box thinker and always gives the best advice for the optimal health of his patients. He is very personable and carves out time to speak with his patients. I have never felt rushed to leave his office. In addition, his staff is supremely professional and always greet the patients with warm smiles. I highly recommend Dr. Liang, as you will be in great hands under his care. He is obviously very educated, plus he is elegant and caring. He is truly one of a kind!

Employees sneezed and had runny noses but weren't wearing masks, leading to their infection. This…read moreis a complete lack of professionalism.

I just started seeing Dr. Wang as my PCP. The appointments don't feel rushed. He takes the time to…read morelisten to my concerns and makes me feel comfortable asking questions. The office staff is friendly and I can get seen pretty quickly when something comes up which is a big plus for me. It's a family run office so it feels a lot more approachable than other medical facilities.

From the owner: New patients are welcome with early appointment scheduling!…read more Physicians at the clinic are fluent in English, Mandarin, and Burmese. Insurances accepted are Medicare, PPO plans, and HMO plans with Allied Pacific, Regal, Carelon and Optum Please give our office a call to schedule an appointment today!

I've been with Dr. Tran for many years, and I normally don't spend time writing reviews. I recently…read morecame across her Yelp page while searching for her address and was genuinely surprised to see her rating drop. It felt very unfair, and I wanted to share my experience. It is always a pleasure to see Dr. Tran. She has consistently been patient, attentive, and respectful. I tend to have a lot of questions, and I usually do my own research before appointments because I know she is busy and other patients are waiting. That mutual respect goes both ways, and she has never made me feel rushed or dismissed. What I value most is how she explains my health issues. She takes the time to explain the underlying reasons, not just what to do or what not to do. That approach helps me truly understand the situation so I can make informed decisions. Many doctors simply give instructions without explaining the logic behind them, and with my personality, that often leads me to ignore advice I don't fully understand. Dr. Tran is different, and that makes a huge difference in my care. The staff has also been consistently helpful and professional. As long as you arrive on time, there is usually very little waiting. Good communication between a doctor and patient is extremely important, and Dr. Tran genuinely listens. I hope she continues practicing medicine the way she does and doesn't let unfair reviews discourage her.

Customers service, front desk poorly. Had an appointment for daughter physical exam. Ran 15mins…read morelate due to traffic and getting her out of school. Was turned away once we got there. Stating we are late and need to reschedule to a different date. Is our schedule not busy as theirs? Since when do we not wait for doctors at least 30mins after appointment time? We sure did many times here at this office/facility. Now that we ran a lil bit late, we have to reschedule?? Thanks to this kind of service and response , you now lost a whole family as clients. Hope everyone take this review into consideration that our time is as important as the dortors

Today was my first appointment with Dr. Darren Kwong and I am truly impressed with the whole…read moreexperience. From the moment I walked in, I was greeted by Laura at the front desk and I felt welcomed and at ease. The office is located on the first floor and is clean and modern with plenty of parking. I completed all my necessary documents and only waited a short time to be seen. What stood out the most was the amount of time Dr. Kwong spent listening to all my concerns, without making me feel rushed. He was attentive, thorough, and explained everything in clear, understandable terms and made sure I was comfortable with the information provided. Additionally, Dr. Kwong and his staff went above and beyond by ensuring I had all appropriate referrals, prior to leaving the office. I was even able to get my blood work done today, because there is a LabCorp office in the adjacent building. Yay! The level of care I experienced during my first visit was outstanding. I left feeling confident I found my new doctor.

"Dr. Darren Kwong, DO, is my great primary physician! March 30 is National Doctors' Day, an…read moreimportant occasion to honor the dedication and expertise of physicians. This annual event highlights their relentless commitment to providing high-quality health care to individuals and communities worldwide. Let's recognize their invaluable contributions. I take this day to thank my primary physician, Dr. Darren Kwong, DO, for his distinguished work on me. I rate him with five golden stars. Adel B Moufarrej, Ph.D. Official Cabinet Level Advisor at President Trump's Administration March 28, 2025"

I found out my normal healthcare center i always go to does not provide covid shots so i searched…read moreon myturn.ca.gov for a local facility to obtain one. This clinic caught my eye since it was close and the reviews were great. I called and confirmed they took my HMO card before scheduling a same day appointment. The person on the phone was nice and provided all the information i needed and confirmed my insurance will cover it free. I went to the facility and they greeted me walking in and sign in was a breeze. I did had to fill out a first time patient form but i skipped the SSN and explained to her since i have insurance i shouldn't require it so she helped me skip that and once i was done; i waited like 5 minutes and i was let in by a girl named Leslie who gave me my covid shot. In another 3 minutes then i was out. She was very friendly and helpful. I was happy with my visit and plan to come back whenever i need any medical needs from them!

I waited at this clinic for 30 minutes just for them to verify my insurance. My insurance had been…read moreused earlier the same morning without any issues, but by the afternoon they claimed they couldn't verify it. After half an hour, they told me I'd need to pay an extra consultation fee of about $100, which I found completely unreasonable. I told them I wouldn't pay that fee and decided to leave. The front desk staff didn't even look up at me or acknowledge what I said; they basically ignored me until I repeated that I was leaving. Only then did they say, "Oh, I heard you." The whole experience felt extremely rude, and I think their system is really flawed. It was a total waste of my time, especially since I rushed over during rush hour. I definitely won't be coming back and I wouldn't recommend this place to anyone else. Additionally, when I tried to book the appointment online, they required me to enter my Social Security number just to process the appointment. If I didn't provide it, the appointment couldn't be completed. That's very unusual, as many clinics don't ask for a Social Security number at all. When I called to ask them to remove it, they said they didn't even have it on file. Overall, this place was a waste of my time and I wouldn't trust them again. Let me respond firmly to the points you raised. First, when I booked my appointment online, I was required to upload my ID and my insurance card in advance. The entire purpose of that should have been to verify my information before I arrived. It makes no sense that after I got to your clinic, you then spent a large amount of time re-verifying what I had already provided. This shows that your front desk staff is unfamiliar with your own procedures. In fact, after she confirmed with your manager, she admitted all she needed was the policyholder's name and birthdate--something that should not have taken 20 minutes if she had been properly trained. If you require uploads of ID and insurance cards, then verification should happen before the patient arrives--not after. Second, the claim that your front desk thought I was on the phone is nonsense. I told her twice that I was leaving and she ignored me. The third time I asked if she heard me, she finally looked up and said, "I heard you." That means she was deliberately ignoring me all along. It's extremely rude and unprofessional to pretend not to hear a patient who is speaking directly to you. Third, it is now December. If it were January, I might understand a deductible. But by the end of the year, it's impossible that I would have a deductible left. I had just used my insurance that morning with no issue. Your system is clearly at fault here, not my insurance. Also, requiring a Social Security number just to make an appointment is not acceptable. You cannot force patients to provide an SSN just to book a visit. Finally, I will not be spending any more time clarifying these issues or responding further. I wrote this review so that others looking for a clinic can see my genuine experience and decide for themselves.