I found out my normal healthcare center i always go to does not provide covid shots so i searched…read moreon myturn.ca.gov for a local facility to obtain one. This clinic caught my eye since it was close and the reviews were great. I called and confirmed they took my HMO card before scheduling a same day appointment. The person on the phone was nice and provided all the information i needed and confirmed my insurance will cover it free. I went to the facility and they greeted me walking in and sign in was a breeze. I did had to fill out a first time patient form but i skipped the SSN and explained to her since i have insurance i shouldn't require it so she helped me skip that and once i was done; i waited like 5 minutes and i was let in by a girl named Leslie who gave me my covid shot. In another 3 minutes then i was out. She was very friendly and helpful. I was happy with my visit and plan to come back whenever i need any medical needs from them!

I waited at this clinic for 30 minutes just for them to verify my insurance. My insurance had been…read moreused earlier the same morning without any issues, but by the afternoon they claimed they couldn't verify it. After half an hour, they told me I'd need to pay an extra consultation fee of about $100, which I found completely unreasonable. I told them I wouldn't pay that fee and decided to leave. The front desk staff didn't even look up at me or acknowledge what I said; they basically ignored me until I repeated that I was leaving. Only then did they say, "Oh, I heard you." The whole experience felt extremely rude, and I think their system is really flawed. It was a total waste of my time, especially since I rushed over during rush hour. I definitely won't be coming back and I wouldn't recommend this place to anyone else. Additionally, when I tried to book the appointment online, they required me to enter my Social Security number just to process the appointment. If I didn't provide it, the appointment couldn't be completed. That's very unusual, as many clinics don't ask for a Social Security number at all. When I called to ask them to remove it, they said they didn't even have it on file. Overall, this place was a waste of my time and I wouldn't trust them again. Let me respond firmly to the points you raised. First, when I booked my appointment online, I was required to upload my ID and my insurance card in advance. The entire purpose of that should have been to verify my information before I arrived. It makes no sense that after I got to your clinic, you then spent a large amount of time re-verifying what I had already provided. This shows that your front desk staff is unfamiliar with your own procedures. In fact, after she confirmed with your manager, she admitted all she needed was the policyholder's name and birthdate--something that should not have taken 20 minutes if she had been properly trained. If you require uploads of ID and insurance cards, then verification should happen before the patient arrives--not after. Second, the claim that your front desk thought I was on the phone is nonsense. I told her twice that I was leaving and she ignored me. The third time I asked if she heard me, she finally looked up and said, "I heard you." That means she was deliberately ignoring me all along. It's extremely rude and unprofessional to pretend not to hear a patient who is speaking directly to you. Third, it is now December. If it were January, I might understand a deductible. But by the end of the year, it's impossible that I would have a deductible left. I had just used my insurance that morning with no issue. Your system is clearly at fault here, not my insurance. Also, requiring a Social Security number just to make an appointment is not acceptable. You cannot force patients to provide an SSN just to book a visit. Finally, I will not be spending any more time clarifying these issues or responding further. I wrote this review so that others looking for a clinic can see my genuine experience and decide for themselves.

Doctor Sargent is very attentive. I have been her patient for a short time but I feel like she have…read morebeen my family doctor for a while. I will continue going to her because she is a good doctor.

Dr. Sargeant was a wonderful doctor. She was very knowledgeable and understanding. She took the…read moretime to listen to what I was going through. She gave me appropriate treatment options. The office should send you a link to their online new patient form after you make your first appointment. Make sure you complete your online form at least the day before your appointment. When I showed up to my appointment, the office staff was able to check me in right away. Parking is available in the back.

Have been a couple of times. Went today for vertigo symptoms. Has always been a positive experience.read more

I have visited this urgent care three times, and my most recent experience was unacceptable…read more The provider sent my son's prescription to the wrong pharmacy, despite the correct pharmacy information being clearly written on the paperwork I completed. This was a failure to review basic patient information, and it directly delayed my child's access to necessary medication. This is not a minor oversight--this is healthcare, where attention to detail is critical. After contacting the office, the issue was still not corrected in a timely manner. I was forced to resolve the situation myself by calling Sav-On in Arcadia to transfer the prescription from CVS. This should never fall on a parent to fix. Situations like this reflect a serious lack of care and accountability. I expect a formal acknowledgment and apology for this error. Patients should not have to chase down their own prescriptions due to provider negligence.

Such a great first time experience while we took my three years old son in with a cough. Minimal…read morewaiting time on a Saturday morning & I was able to get an appointment over the phone. They accept straight medical which was a plus for us. The most important part was their demeanor: from the front desk staff to the nurse then the Dr they were so kind and attentive even gifted him with a plushy tiger for his birthday. Highly recommended!!

We came on a weekday early as a walk in and there was no one in the lobby. We thought we got lucky,…read morebut 50 mins later we were still waiting. We got to the waiting room and then another 45 mins. I stood outside the door and I didn't see anyone walking around. The doctor and nurse were nice and you can tell they seemed overworked. I might give this another shot if I can make an appointment, but for those doing walk ins, bring your patience!

Had to go to Exer this morning due to major lung pain and a massive headache. This was my 3rd visit…read morehere, my last being 2023. The people that work here are all very pleasant and professional. The doctors are attentive and thorough.

DO NOT GO HERE IF YOU DONT WANT THEM TO TREAT YOU LIKE S.... . I came in cuz allergies reaction…read more Already took med. Then they called an ambulance without my consent. The nurse was giving me attitude when I refused to get on the ambulance. And refused the treatment. Also the people from fire department came in and gave me attitude as well. The nurse wasn't even listen to Me. Then after that, she gave me two shot. Now. They want me to spend money at the er. And st the urgent care. I told her my bf can take me to the er but I don't want to. That's why I go to urgent care. According to her saying my condition was critical but she send me back to work right after. So much call critical condition and suggested needed to ER. I felt scammed. Don't ever go there. Cuz they will send you straight to er and you will end up paying extra shot bills, ambulance will charge you.

Nice friendly front desk staff and I appreciate when an office decorates for holidays…read more Dr. Swe is very kind and patient. Her support staff is also very helpful and informative. They are quick and responsive on POP and in returning phone messages.

I have been battling Vestibular Vertigo for 8 months. Referral after referral and none have the…read moreword, Vertigo. They list headaches. Neurologist: You don't walk well, you are susceptible to falls (6), your medications are fighting each other. You, have no quality of life. With your medical conditions, I can no longer treat you. Referral to Neurologist: after about 15 minutes, I fully described my Vertigo and migraines every day, I don't know what to do. Referral, back to my Dr. After 8 months, he wants me to start all over again. The office left a message, you are asking for a referral to your ENT. Guys, THAT IS A BOLD FACE LIE. I ASKED FOR A CASE WORKER! I pushed the Optum EOL button a while ago. Red flags should have gone up. My Dr. thinks it's a joke. Joke: I start hospice tomorrow! PLEASE BE VERY CAREFUL WHEN YOU ARE AT YOUR DR.'S OFFICE AND WORDS ARE SPOKEN...THEY, ARE, NOT, ON THE SUMMARY!

Nice, clean, modern office. Online patient portal and I believe they can do telehealth. Every staff…read moremember I have met has been wonderful and very kind and patient. I have had both quick and extended visit needs, and never once felt rushed or pressured. They took their time doing what needed to be done and explained everything adequately and the appointment was over when I had satisfied everything I came there to address. This is not the type that spend 3 minutes with you and rush you out the door as long as you try to be respectful of their time :) it has been one of my best experiences with a doctors office in my life so far and I'm so happy I found that and the reviews were right for once!

This place is a joke!! Temu Dr. office with Temu staff as well. If you are not serious about your…read morehealth I highly recommend this circus ,,however if you are like me and value your health you should steer far from this place. Let's start off with the staff that absolutely doesn't want to be at work, second off not clean , and not serious about the health industry. Matter of fact the Dr. that's supposed to be here in charge who goes by the name of Dr. Hanif Noaman probably has never stepped into the building before. I assume he also is a Temu physician based out of another country!! I could not be more clear about REX Medical. DO NOT WASTE YOUR TIME COMING HERE!

Excellent doctors and staff. They are very responsive and treat patients with respect and…read morecompassion.

I always come back to this place , very professional doctor and staff members would recommend to…read moreanyone. Office does get pretty busy and that's because we can't rush a doctor when he's assessing and seeing patients which a lot of people don't understand. 10/10

I had a wonderful experience at this urgent care. I called and the person who answered was very…read morehelpful and welcoming. I did not have insurance and she let me know the consultation fee and what to expect. The waiting time was short and saw the doctor right away. The doctor was friendly and very informative. I would recommend this urgent care.

My son had at accident at the park and we needed to go to an Urgent Care which is never fun. We…read moretried one by Alhambra and one by Pasadena and one was closed and the other one had over an hour wait. We called the El Monte one and there was no wait. Service was fast and quick and it felt like they cared. 2nd time I came with my youngest and it was a completely different experience. Although service was quick and fast, they essentially sent me to the CHLA ER. So they charged me $100 to send me elsewhere.

We had such a wonderful experience at this office from start to finish! From the moment we walked…read morein, to be greeted by the security with a smile all the way to Jerry at the front desk who was friendly, warm and made the check-in process quick and seamless. My son was called in, in no time -- the wait was impressively short. The medical assistant Lizette and Alicia were attentive, and made my son feel completely at ease before Dr. Low came in. Dr. Janice Low was just as excellent -- caring, professional, and took the time to really listen and address my son's concerns. It's rare to find an office where every single person on the team is friendly, efficient, and genuinely makes you feel comfortable. Highly recommend Dr. Low and her wonderful staff to anyone looking for outstanding care!

Doe not function. Been trying to get a colonoscopy referral for 4 months. They send me to an office…read moreno longer operating, then ignore all my calls and messages for an updated referral. Months later, I was able to get a new referral at my physical. The referred physician is retired. Unable to get an updated referral. Suffering health issues? When I finally got a video conference followed by blood results, the doctor has no notes about why I was there in the first place. Does. Not. Function. As. Healthcare.