If you need to see a Gastroenterologist, do your homework before going to this place. Saw one of…read moretheir doctors late 2022.....saw one of their doctors for an office visit. It was decided then we would do an colonoscopy/endoscopy...they would be back in touch for those procedures. When arrived home, there was a note from the doctor....not to schedule procedures, but he wanted a review about the office visit....a 10 minute visit! What was I going to say? He was on time? His tie was straight? His breath was not bad? He was one year in from med school...I guess he wanted a participation trophy and a good old slap on the back for showing up! Problems persisted on and off for the next two years....that doctor's only advice /remarks...."eat more fiber"! Tried to schedule with another doctor recently....they won't do it! Once you see one doctor, you are stuck! I did not pick the first doctor, he was assigned! Think twice before picking out this place!

If I could, I would give a zero. I used to see Dr Pai and he was a very good doctor. The review…read moreisn't really pertaining to him, but more, office policies. I had been a patient there for 6 years and had many procedures by Dr Pai. I have a lot of medical issues, including autoimmune disease and my throat closes up/gets a lot of scar tissue, so sometimes I don't have a lot of notice before I need to be seen. When you become a patient of the "practice", at least when I was, they make you sign a paper that says you'll never see another gastroenterologist. Of course, if you are a patient for years, you don't remember this being something you signed, when you became a patient and I don't know anyone who develops cancer, that wouldn't get a second opinion, but because I got a second opinion, they booted me from the practice. I never even received a letter, until after I called twice and after requesting to speak to Dr Pai or to leave a message for his nurse. Their office policies are very bad, and I don't know any doctors office that is scared of another doctor seeing their patient. Please, don't waste your time by seeing someone here. You'll be a patient and comfortable and then they'll spring something on you and abandon you as a patient and you won't be happy. Interesting enough, this practice used to have a 2.9 rating and now on Google and yelp, they are a 5.0.......don't believe their "perfect" rating. Their office, managers/desk staff/insurance people etc, will make you hate this practice.

My husband had an appointment and the staff was great from start to finish. The experience here was…read morebetter than expected. The initial intake paired with the text updates made it easier for family members to be comfortable. My daughter is disabled and the notation says someone has to stay. I explained in an emergency I may have to leave and they were completely comfortable as long as I told them. They were compassionate and alleviated any fears. We would recommend them for any routine or specialized gastroenterology need.

Dr. Coppolino is incredible. I trust her with my life and any G.I. problem. She continued to work…read moreuntil she ruled out cancer. Now she is taking care of the one problem she did find. I trust no one else.

Nurses, doctor, and anesthesiologist are great! I felt very comfortable here under their care.read more

I would not recommend this place to anyone. You get to your appointment on time and then sit in the…read morewaiting room for 30 mins to an hour. They don't let you know the doctor is running behind when you check in. My elderly mom had to prepare for a colonoscopy and endoscopy. The prep was so rough on her she passed out and hit her head. Had to have the ambulance take her to the hospital and sew her head up. Then when we arrived at the hospital for the procedure they told us it had been canceled!!! WTH!!! Thanks to a charge nurse in the hospital she called and made the doctor come in and do the procedure before he left to go out of town on vacay. I hope nobody else has to go thru this with this office!

WOW. So my gastroenterologist at Eagle is very knowledgeable and very helpful. Sadly I had the…read moreworst experience trying to get an appointment. Over the weekend nausea, vomiting and diarrhea. Called the office as soon as I could and they took all my information and details of the events. The nurse would call back with an appointment that afternoon. 32 hours later (the next day at 4pm) the nurse calls with many questions about what is going on then asks to put me on hold so she can read my records. The result was "I will talk to the Dr to decide next steps" and no appointment as requested and no resolution and we are heading towards 48 hours since my request.

The worst medical experience ever experienced in Greensboro. Seems like they have a 60 day waiting…read morelist, even for existing patients with recent hospital treatment for new symptoms. Appointments cancelled without explanation, rescheduling cancelled appointments are subject to a new minimum 60 day wait. When I requested a phone call from their on-call provider I waited five hours and got an arrogant rude lecture on the proper use of on-call services. Never asked my name, not one question about symptoms or medical history. There are much better options for gastro care than this very unhappy group. I would never recommend this medical group to anyone. I use other specialists within Eagle and have nothing but good things to say about them, the GI group is an exception to the usually excellent care I've received.

I had a colonoscopy on Feb 22…read more After a telemedicine consult it was recommended by Dr Pai that it be done as an outpatient procedure at wake med hospital. The staff at cary gastro are superb; efficient, friendly, patient oriented. Dr. Pai and Hayley were awesome in making me feel comfortable. Darnetta , Heather and Gretchen were in constant communication. Hayley helped me with my questions, and always was friendly and comforting. Wake Med was efficient and things went smoothly. The nurses while waiting in the 'back' Denise, and Ms Holland were awesome in making me comfortable. It was an upbeat environment, patients chatting, nurses being efficient and friendly. I highly recommend this team of outstanding professionals. V

If I could give zero stars I would. I saw Nidhi Malhotra from this practice on May 20th and she is…read morethe absolute worst doctor I have ever had the displeasure of working with. To begin, she was very cold and so unfriendly. She rushed me through my appointment and interrupted me multiple times while I was trying to explain different symptoms and my history. She just had an overall demeanor that she didn't care. To make matters far worse, Nidhi Malhotra knew that I had just completed a year of inpatient, residential, PHP, and IOP treatment for an eating disorder that she was informed by my PCP was SEVERE. I had not even been out of treatment a whole month when I had my appointment with her. I typically avoid getting weighed at the doctor since being made aware of my weight post eating disorder treatment for anorexia is obviously not helpful. However, I let them weigh me at Nidhi Malhotra's office because I figured they would need my weight for the upcoming colonoscopy anesthesia. I stepped on the scale backwards and asked that they not post my weight in my discharge papers due to my history. Despite knowing that I am a patient in recovery from a severe history of anorexia and confirming with me that they would not make my weight known, Nidhi Malhotra and her team completely disregarded what we talked about and posted notes to my chart with both my weight and BMI. I was aware that I had rapidly gained a lot of weight in treatment, but didn't know how much. Nidhi Malhotra noted on my chart that because of my high BMI I need to have the colonoscopy done at the hospital and that she suggests I try to maintain a healthy weight and BMI. She also wrote that I was asking for a colonoscopy, but my GI issues are likely due to "many mental health issues" which we NEVER talked about. What she wrote in my chart did not correlate with anything we actually discussed. I feel completely dismissed by this "doctor" and I relapsed with my eating disorder after seeing her notes in my chart, as she repeatedly referred to my high BMI and because of her I found out that my weight is way higher than I ever imagined. This may seem small to some, but this is highly upsetting to somebody with a long history of severe anorexia. One of my regular doctors also tried to get in touch with her after this incident and Nidhi refused to get back to her. What I found interesting is that after my appointment on May 20th I repeatedly got texts and emails to review my experience with Nidhi Malhotra. When I clicked the link to leave my review, there were two different ones - one for positive reviews that took you to Google and one for negative reviews that privately went to the office. I believe this is why there are so many positive reviews for this doctor on Google. But the negative reviews don't lie. Nidhi Malhotra is a horrible doctor and my regular doctors and I are absolutely disgusted with her. Lastly, she and her team never followed up with me about my concerns. What they did do is cancel my colonoscopy less than two weeks before it was scheduled without even calling me to discuss it. They sent me a portal message cancelling and claiming that it's because the hospital where the colonoscopy was supposed to take place doesn't take my insurance, which I know for a fact is false because I have had several procedures there. So now I am stuck with no answers to my raging GI symptoms and I'm in an eating disorder relapse after only being out of treatment for 2 months as of today. Nidhi Malhotra should not be practicing medicine and I strongly recommend that anybody looking for a GI doctor stays away.

Sadly this place needs to empathize with their patients very poor treatment and not a care in the…read moreworld specially the elderly.

For about 10 years I've been a patient at Fayetteville Gastroenterology. My PA is Paul Sharpless…read more My experience have been professional and pleasant.