After arguing with me over the maximum width of the slats (they were wrong) the blinds I bought…read morewere not fully installed. I had to contact the manufacturer for the hardware G.G. failed to supply. Though I rarely adjusted them, the blinds fell apart within a year. The owners are brittle, unpleasant, and not especially honest people who overcharge and underperform. I chose to absorb the loss rather than to subject myself to either of them again.

I shop at the Urbana for one reason, I've always had great and friendly service here. This store is…read morecleaner than both Walmarts in Springfield and I feel safer shopping in Urbana Wal-Mart while I'm alone. Sometimes I've noticed if you treat people with respect you will receive respect in return.

Every time I come to this Walmart, there is never any shopping carts inside. I always have to go…read moreoutside to locate a shopping cart. How ridiculous! I'm almost to the point where I'm done coming here.

Sold me a broken fridge and refused to fix it or replace it. Sent a repairman who said it is…read moreunrepairable. I never even got to use the fridge.

Vague and shady business tactics. Messaged them on Facebook market place about a specific model…read morefridge. They replied saying they had 20... unusual amount of a specific fridge, so I called their number and over the phone asked about the exact same fridge. The man on the phone said they didn't have any but could give me the smaller model for $500. Out of curiosity I immediately messaged the Facebook account back and asked him to confirm they had the fridge model I had just called about and he gave me a thumbs up. There's the first tactic, lying to just get you in the door and then trying to sell you something else you don't want. I still ended up going to the store because I wanted to see the smaller model at $500 because it was a good deal and I could look past bad practices. I learned my lesson because when I showed up he said he could only do $600. Again I was lied to get in the door. Long story short I did not buy from them.

Kelly was great when we placed out order. Very professional and organized. Thank you Kelly.read more

Tom and crew were outstanding from start to finish! No complaints only praise. We couldn't be…read morehappier.

Great customer service. They did a wonderful job cleaning and performing a minor repair on my 60+…read moreyears old Persian rug. Would recommend.

I've known this place was in Grandview since I moved back, but since I didn't need a rug, I didn't…read moreever go in. It is surprisingly big, and they are a serious operation. Up front is the sales gallery. Didn't stay long, because we were in for cleaning, but there were a lot of options and the ones I saw were really lovely. Head round the back for cleaning. Pull right up to the door for load and unload. I went twice and there was a line both times! I never considered how many people here have area rugs for cleaning. They'll do all sizes. It takes about 2 weeks to turn around (not entirely certain why people are surprised by this....). If you drop your rugs off, you get 20% off the standard price. If you don't have a big enough vehicle, they'll do pick up and drop off for you, but aren't available same day. They offer several levels of cleaning depending on how clean/dirty you think your rugs are. Drop off and pick up were quick. I haven't unrolled the rugs yet (packed for moving), but I was pleased with the process, and, frankly, impressed with the size of the operation.