Watch out for the move out costs. Only thing that was positive was the maintenance crew. Took care of problems quick.

Apartment complex is trash. Corporate office is TRASH. The entire office here is discriminating against others. So many issues. The ONLY good thing about here is we have TWO good maintenance guys and the other three ARE TRASH! The maintenance guys are overworked and barely make minimum wage. All employees have a "rental discount" but one and also don't get their paychecks until the 5th and office won't waive their late fee even though they don't get paid UNTIL THE 5th! read more

Wish I would've checked yelp before moving in. Love the apartment but I've honestly never seen such high utilities. Work orders are addressed but not completed. Paying for water per building and our building has two water spickets running, NOT dripping, RUNNING out of them. Brought to their attention 3 times and water bill was $100 for two of us in a two bedroom. Expect to pay a LOT of money on top of rent. I wasn't even told there'd be a water bill until Day I signed lease and then she told me it would never be more than $50 and here I am with $100 bill. Residents are nice and apartments are big so there's the positive. read more

Avoid at all costs. We signed a year contract for a unit that was in decent condition. I contacted gas, electric, DTV, Internet, movers, etc.... to set up that unit to be ready ASAP. I had asked to get the keys so I could clean it before everything was set up and I was told that unit was rented to someone else. I showed my paper work with a receipt for the first & last months rent for that unit number and they said oh well, they have other empty units. I was shown 5 other units in the quiet area, and they were trashed. From carpet covered in animal feces(cat/dog), food/drink stains, rat/mouse droppings, auto parts & tires with grease, units with prior plumbing issues (water damage), etc...... We settled on a unit that needed paint, carpet and a cleaning. We were told the unit would have new carpet and paint and would be ready in 2 weeks. 3 weeks later and the unit was not cleaned, painted or with new carpet. The carpet was cleaned but the stains were still there, and we had to arrange the furniture and rugs to cover the stains. The paint/walls had damage and writing on it and nothing was done. We spent over a week cleaning the unit to our standards and removed bags full of trash left in the cabinets and closets. We had to spray the entire unit for bugs, and clean old rat/mouse droppings. The drains were full of hair from the last occupant. The cleaning lady that cleaned the unit only poured bleach and fabuloso into the toilets and drains to make the unit smell remotely clean. During the almost 2 years we were there we had nothing but problems with our water heater, AC, and heater. Our AC stopped working 4+ times the 2 summers we were there and caught on fire because they left a box on a part. The water heater was 15+ years old and the feed pipe was rusted on the inside, and we couldn't get more than 10-15min of hot water. We complained 20+ times about the water heater and we were told to go around to the back of the unit 20 min before we want to shower and turn the water heater to the hottest setting. The water heater wasn't replaced until a few months before we moved out because we refused to sign another year contract. Since the heater is ran off the water heater, we had to use oil filled heaters during the winter to have heat. After I moved in I found out how bad this place is, avoid living here unless you are completely desperate. They will promise everything but it's nothing but empty promises. read more

The air conditioning bills in the summertime can get up to 500 to 1200 dollars a month. Your electric payment due to faulty equipment could end up matching, or being very close to, your actual rent price! No matter how well you clean, you'll never get your security deposit back, either. They'll nickel and dime you for everything imaginable. Overall, I am quite disappointed with Willow Lakes and cannot recommend it. There's a nice community swimming pool and it's not a bad looking apartment complex cosmetically, but the electric bills really are as ridiculous as I'm saying. read more

Management is great. If there is something that needs to be repaired its done pretty quick. I would recommend this place 5 out of 5.

Rented for a few months because of job relocation. Lori the apartment manager is very friendly and kind and responded to any needs at a timely manner. However the maintenance needs I addressed took a little longer to get fixed, but this could be due to being in the middle of nowhere. Overall, my short stay was pleasant. Neighbors were friendly. Quiet at night. read more

Very happy! The maintenance staff is amazing. Had a problem with my shower, couldn't get any hot water pressure. They sent maintenance right over and it was fixed right the first time. Thank You! read more

I lived in this complex from Feb 06 to Oct 06. We signed a 6 month lease and when we first moved in we were so excited!! Beautiful townhouse, not far from anything. Laundry, post office, pool, play area. All right there. Amazing lawn service, friendly neighbors and a very quite area. Anyway, the trouble did not begin until into the summer, July to be exact. That summer was horrendous, triple digit heat waves that lasted weeks, even at night. My dog was busting out the screen windows to try to find cooler air outside. We were absolutely miserable. Noticed the AC unit just wasn't hacking it. Usually kept it at around mid 70's on the thermostat, but ours would read in the 90's?!? Called and complained for almost a month before they finally came and looked at it. Turns out part of the condenser unit was frozen solid, and a part of the motor had burned out. Tech tells me it happens all the time, these units are old. He was nice and friendly and had the job finished quickly. House started cooling off right away. Ahhh. Right? Wrong. Woke up in the middle of the night freezing!! That crazy man had turned the thermostat down as far as the blasted thing would go! House was at 55 stinking freezing degrees. Well honest mistake really, we turned it back up quite a bit, and back to bed. When our next electric bill came in it was over one thousand dollars! Yes 1000.At the time, my self, sister, and brother in law were all working full time jobs with a 2 hour commute for 2 of us. We would've had to leave every single electric device in the house on every day, all day long to even come close to accumulating that kind of utility bill. We knew that couldnt possibly be right but turns out it was from the malfunctioning AC Unit. It never turned off, because the house wouldn't cool. I contacted the apt manager with the bill, explained the situation, the problems that led up to the repair, everything. I got a big fat, sorry not my problem, pay it yourself. ????? Are you freaking kidding me?? Fine. To this day that power bill has not been payed. Ok, fast forward to our moving out. Talk about nickel and diming OMG! These people were absolutely nuts! We paid a 895 dollar deposit. The only things, and I truly mean only things left to do were a few minor carpet repairs due to 2 red stains(kool-aid) in the middle of the living room, and a few doggie accidents on the landing at the top of the stairs. My dog was a great dane lab mix with horrible arrthiritis and sometimes she just couldnt make it down those dang stairs. Other than that we left nothing behind, cleaned out every nook and cranny, and figured we would leave the deep cleaning for them to get ready for the next tenant. They wanted us to pay over 2500 dollars. New paint in every room? why it wasn't done for me but ok, New carpet in the whole upstairs? for what 3 dog stains on a piece of carpet 5 foot by 7 foot. Absolutely not. 150 per red stain downstairs to repair? Nope, plus 500 for a deep clean. nuh uh. Not gonna happen. Pay the nice hispanic lady next door 100 and she would do it from top to bottom with a tooth brush? We didnt pay any of that either because we forfeited the deposit and figured that would cover the damaged carpet and deep clean. They ended up dropping the claim after we refused to pay it. Never heard from them again. Fast forward one more time to this year. March to be precise. My husband and I are checking our credit, and going through the process of trying to buy our first home. What's this? A comcast cable bill from April 2012? For almost 600 dollars? WTH? That is definately not ours, we haven't lived in CA for almost 5 years. So we call up the reporting agency, try to figure out whats going on. They confirm right off the bat, the name on the account is correct, but nothing else is. SSN and BDAY dont match. They ask us what was your address when you lived there? Apt 126, they say ok, well this account was set up in apt 121. HUH? Ok what in the world is going on here? Turns out my husband is a victim of identity fraud. Kind of suspicious that is just happens to be from the same apt complex that tried all those years ago to screw us over. We called the manager last month to notify them that someone had either leaked or stolen some of our information, and was a present or past tenant. They say well I dont see what we can do about it. Ok I can understand that it's out of your hands, but come on. This place is the worst. At least take more precaution with how you dispose of or transfer your old paperwork to protect your tenants, past and present. IMO this complex has changed hands, including ownership and management so many times over the last 10 years that I wouldn't trust a single thing they say, They are shady, manipulative, and money hungry. The rent was increased twice in the 8 months we lived there, as well as the pet rent once. Never again. Please if you value your money don't live here. read more

Plz plz dnt dnt rent here they will charge you after you get out more then what it is plz plz. Dirty NASTY not clean at all!!!!!!!!!!!!!! Don't move there .......... I just got out of there FINALLY I gave my 30 days my apartment was really clean when I left and they are charging me to clean it they said it needs (heavy duty) I call that BULL SHIT !!!!!!!! PORFAVOR NO RENTON AKI NO SON NADU LIMPIOS Y COBRAN MUCHO Y LUEGO NI TE ASE CASO CUANDO ALGO SE DESCONPONE TU LO TIENES KE ASER MUY FEO LUGAR RAZA .... read more

I just moved in last week, the staff was very friendly and they had a move-in special for a 2-bdrm Townhome. Very roomy and move-in ready. I remember these apts. in the past and I can totally see a huge improvement since Manco Abbott has taken over. I will definetly tell my family & friends!!!!!!! read more

I am moving as fast as I can. I have been here since the 4th manager before this one was here. I think her name was Deborah. She was wonderful, as were the other two ladies in the office. There are to many different managers coming and going. When I call for maintenance they will sometimes show up. They often leave and say they will be right back and never return. I have to call the office after waiting for several hours. Only to be told that the maintenance person had reported to the office that the job was complete. When in reality it was never started or left half finished. The cleaning person does a poor job and often the laundry facilities and mail rooms are dirty and trashed littered. The weight room facility is usually dirty and has the smell of body odor. Beware! I would never allow anyone from their maintenance in my apartment while I am not home because of the rumors I have heard about them from other residents. read more