My appointment officially started at 8am, which is what I was told when I scheduled my appointment…read morewith a check-in time (15minutes early), but apparently they will not see you if you miss your check-in time. I had an incident with a neighbor dog attacking my dogs and was going to be one minute late (8:01am) and they would not see me. I work in healthcare and this is not normal. I did not expect the rudeness on the phone that I received or the blatant lack of empathy.

I love this practice. Staff is helpful, friendly and on time. My doc there always takes the right…read moreamount of time to get my symptoms and unlike many doctors who put you in a room, makes you wait, then pops in for 5 or 10 minutes max. Keefer listens, takes notes and always pulls up my history of visits and meds and also offers herbal supplements as an alternative to RX. Me and both my 2 daughters come here. I highly recommend them!

My husband has been a patient of Dr. O'Fallon's for 15+ years. He really likes the professional…read moreservice from Dr. O'Fallon and the medical team. He says they have great follow-through and they are pleasant to work with. He believes Dr. O'Fallon gives him valuable medical advice and she has never steered him wrong. He will continue to be a patient at this office for as long as they will have him.

HIPPA violation noted as I stood, ignored, at the reception window with another patient's contact…read moreAND medical information in plain sight. The lobby and clinic area left a lot to be desired from a cleanliness standpoint.

A Professional Nurse's Perspective on Clinical Integrity…read more**Rating: ** As a Registered Nurse with 25 years of experience,, I understand that medical reviews are inherently anecdotal and subjective. However, I feel it is vital to offer a professional counter-narrative to some of the high-conflict claims posted here. It is a frustrating reality in healthcare that providers are legally prohibited by HIPAA from responding to public reviews with the facts of a case. This often leaves the public with a one-sided story, especially when a provider has had to enforce a difficult clinical boundary. **The Reality of Care at Forget Me Not** In my time as a patient at this clinic, I have witnessed a level of dedication that is rare in the Anchorage community. Sara Stetson is a "listener-first" provider who treats her patients as partners in their own health. While some have claimed she is "too busy," the reality is that she intentionally serves the underserved--including Medicare and Medicaid patients--often spending significantly more time with them than she is ever reimbursed for. This is a sign of a provider who prioritizes community advocacy over profit. **Professionalism & The "Husband" Dynamic** Regarding the office staff, I have found the "dynamic duo" of Sara and her husband, Sumner, to be exceptional. In a small, family-run clinic, the office manager often has to act as the "gatekeeper" for safety. As a nurse, I recognize that their firm adherence to legal prescribing protocols and office boundaries is not "rudeness"--it is a professional necessity. They prioritize patient safety and regulatory compliance above being "liked," which is exactly the integrity I want in my own healthcare team. **Vetted Excellence** To any prospective patient: I encourage you to look past anonymous emotional intensity and focus on verifiable data. Sara is a 20-year veteran of the USAF and Public Health Service with an mpeccable, active record on the Alaska State Professional License Search. Public records and professional standing speak far louder than any isolated incident. I trust this team implicitly and highly recommend them for evidence-based, compassionate care.

This clinic was recommended to me, and I am very grateful for it. I am very happy and grateful for…read morethe referral! Office is cozy and friendly with beverages and couches available for your comfort. Sara is super nice and I found to be very thorough and wealth of knowledge!she and I have made this my primary health clinic.

I have mixed feelings. First pregnancy and I decided to come here. The first doctor I saw was…read moreOmaira Colon. She doesn't do hospital births any more so I only saw her once and then they switched me. Her attitude was "I've done this a million times" and she went over everything quickly and in little detail. I get that it's YOUR millionth time but it's my first. They switched me to Maude Vance after that. She has little personal skills if any. She walks into your room already talking about baby names and whatnot without even a "Hi." She says all the information so fast and direct it just goes right over me and I can't remember anything when the appointment is over. She seems very knowledgeable but I get the vibe of I'm here to get paid and get out. She asked the same two questions every time and if you don't have one question she offers up no advice and she's on her way out the door. Cool, again it's my first time I don't know what I don't know! She suggested I get the RSV vaccine but I wasnt the correct month range at the rsvp season time. She said no need for a birth plan. Whenever she measures me I'm either too big or too small and then she schedules another ultrasound. Not saying how big or small I am and why it's necessary. Actually delivery time, did multiple interventions which I didn't want and she literally said "it's my job to cut the cord" when somebody asked if anyone wanted to do it. The reason why they are getting three stars is the scheduling. They give you one time to come in and you either say yes or no. The main front desk lady is kind of mean, the one with the flashy loud keyboard. I saw numerous new ladies who were always in training at the front desk across my 9 month visit. For people who don't have a job, it's fine come in whenever. I have to take time off of work to come in. They do open from 8-5 so I'm able to come at 8, but only days where Vance comes in early, otherwise she starts her day at 9am. Another inconvenience. I always have to fight with them, no I'm not going to come twice in one day because you can't get me an ultrasound and see the doctor back to back. Then the doctor thinks I need an ultrasound every other week and that tacks on a while another hour and scheduling mess to figure out. The NP and ultra sound techs have all been very nice and efficient. I usually don't have to wait too long in the lobby or in the exam room. Also they draw blood and do testing here too which is very convienent. I did have to go to a third party to get genetic testing done. Their check in process is a little bit long and tedious online. I've only had to pay my $90 co pay for when I have an ultrasound visit scheduled. Otherwise just a regular doctor checkup it doesn't ask me to pay the copay on the check in process. When I had my very first visit, they had us see the financial lady after we were done with the appointment. Since I had goven All the insurance info when I scheduled before she had all the estimated costs written out for vaginal and c section birth, as well as the ultrasounds. She then charged us $500 for the first ultrasound and said the next one that we would have would be around $700. A little while later as I was looking at my insurance online it said that my insurance had payed Denali OBGYN for the amount of the ultrasounds and that I needed to ask for a refund. They claimed that they charge everyone for the first one even though they already ran my insurance. So they provided me with a copy of my statements so far and that I have a $500 credit on my account. They said at the end they will refund me if I still have a balance with them. I haven't had to pay anything since then except my $90 copay. I had to ask them about this process and where that money went, they didn't provide any of that info voluntarily, like "hey just so you know you have a credit on your account since your insurance paid us as well as you payed." It might just be how they have to do things or how the insurance side works but it was kind of annoying. I would see Kilby if I had to come here again. I saw him twice while mine was on vacation and he was awesome. That's all I can think of for now but I wasn't thrilled with this place. Good luck if you are on a search.

My first appt here was with Sarah Schultz and her MA Crystal. I was touched by how gentle,…read morethoughtful, and informative they both were, especially because I was really nervous. Sarah did a really great job at talking through everything with me and making me feel like I was in charge. When I had to come back for a procedure, I was r/s with Dr. Omaira Colon. I had a completely different experience with her. I wasn't told they would be taking a biopsy or urine sample until I showed up, so I was totally unprepared for either (I would've taken painkillers in advance for the first). They handed me the consent form for the biopsy without even telling me what it was for, and I had to specifically ask to talk to Dr. Colon beforehand. When I was talking through the procedure with Dr. Colon, she seemed annoyed and unempathetic about my hesitations. She offered me aspirin for the pain and expected that to take care of everything (when I knew aspirin 5 minutes before a procedure wasn't going to help me). During the procedure, I had no idea what she was doing next at any point, and I was experiencing a lot of cramping and pain. I felt extra tense and scared because she kept moving forward in the procedure without telling me what she was doing, which probably made it a lot more painful that it needed to be because I couldn't relax. Throughout the procedure, I was wringing my hands in pain and she never once paused to ask if I was okay. If she ever verbalized what she was doing, it was never to ask for my permission and it was typically as she was already halfway into doing it. At the end of the procedure, as I was still in the middle of really painful cramping, she goes, "Wasn't as bad as you thought, right?" I guess she was right- it was worse. Overall, it felt like a completely violating experience. I already had a lot of anxiety over going to the ob-gyn (which I think is pretty common) and now that is going to be increased 10 fold.