My partner and I have lived here for a year so far. It's been an excellent experience. All onsite staff has been friendly, accommodating, and professional. Maintenance is exceptionally quick to address any tickets we've submitted for support. The grounds are kept very clean and landscaped. Amenities are kept clean and in good condition, making them easy to use. Lots of well groomed areas to walk our dog and allow her space to use the bathroom. Overall we have loved living here and will be sad when it's time to move! read more

I've lived at Willow Oaks since they first opened five years ago. Excellent management, very responsive. Tenants are respectful and quiet.

I have lived here a year, and for the most part no problems. This past few months I have witnessed homeless people in trash, the swimming pool furnitures is ripped up, pot smoking evictions that fell off doors onto the stairwell, people searching through windows in cars, car alarms going off at random times during the night and early Sunday mornings. Last night my car was hit while it was parked. Neighbors say there was an argument late last night. The building says there are no cameras. I think for the increase in rents during Covid-19 Pandemic which I re-signed lease in June, and for how much rent is in general this should be a safer facility. There should be cameras and more patrol. read more

We have lived here for about 7 months and are very happy with the complex. We've had a few minor maintenance issues that were taken care of quickly and efficiently. The staff are very nice and friendly. It's a quiet complex, and we love relaxing on the patio in the mornings and evenings without being disturbed by traffic or other noises. I like that we have a washer and dryer in the apartment, so I don't have to lug my laundry somewhere to get it done. Best of all is the location. I can walk to Meriam Park, Target, WinCo and many nearby restaurants. read more

I love this place. great amenities and the staff were and are very nice/helpful. recommend this for a first apartment complex. Love it!

This is the WORST apartment we have ever stayed, please do NOT stay here. No place to park if you have two cars and parking place very congested. Roads very near and noisy. Administration never answers despite leaving multiple messages. We stayed here for just 90 days and when we moved we were told we did not deposit anything when in fact we had 700 deposit that was required at the start of the lease. Moreover after we moved, we were charged for carpet replacement, toilet cleaning and painting after 2 months when we called multiple times about our deposits to only know that they had deducted almost 1700 without even letting us know when there was no defect. Again do NOT stay here. read more

We can't thank Adrie enough! She is fantastic! My husband and I walked in and spoke to Adrie! She was so welcoming. We are so grateful to her. We had walked in pretty deflated after losing an opportunity to rent a townhouse. Dealing with that rental company was a horrifying experience but when we met Adrie, it was night and day, she was so kind and helpful. She went with us over every detail and assured us we would love our new apartment at Willow Oak Villas. We just knew after talking to her that WOV was going to be a perfect fit for our family. Its a dog friendly place which is just what we were hoping for. She is the reason we found our perfect apartment! Thank you!!! read more

We lived here for just shy of 2 years. The building itself is well constructed (we never heard our neighbors), but the finishes and appliances are after thoughts. The dishwasher needs to be cleaned constantly as it doesn't drain or clean well. We would "pre-wash" dishes and the unit still did not clean the dishes well and would leave stuff on the dish-washing unit and dishes. We used appliances cleaners constantly. The HVAC system is terrible. It is so incredibly loud and should be considered a nuisance. We would never use it during winter and hesitated to use it during summer despite the heat because the noise was unbearable. This alone could be considered -2 stars. Honestly, no joke, it was absurdly loud. Not exaggerating it will drive you nuts. The neighbors all seemed nice enough, but the insane amount of dog poop everywhere is a disgrace to every dog owner in the complex. We picked up every turd our dog put down PLUS strange/other poop at times. I stepped in poop twice. I lived in San Francisco for 15 years and the property resembled the streets of SF with the amount of poop laid out everywhere. The communal BBQs were an abomination, as someone who used the grills regularly(3-4 times per week even in winter) the lack of care and thoughtfulness by our neighbors was extremely frustrating. People would leave disgusting food scraps and chunks all over the grill instead of scrapping the grill clean when finished. The property even supplied tools to clean the grills at the BBQ! The Maintenance staff are gems, we had nothing but good experiences with them and they quickly addresses the few issues we had. A++ The front office was decent enough, and staff were pleasant and we interacted with them well. As for property management/ownership, by the time we moved out we felt a bit nickel and dime'd by management(move out fees, listing fees, cleaning fees, etc). May I add that even though we were the very first tenants of our unit when we moved in there was a dust blanket across the entire apartment. I think the owners perception and marketing of their property as "luxury" and "villas" is a quite off from reality. For the rent price we were paying in Chico, I don't think the property value equals the rent being asked. read more

Wow where do I start? First of all, I feel like I am driving into Disneyland when I pull in, the grounds are always maintained and everything is always so neat and tidy! I always feel safe walking from my car into my apartment especially knowing there is security patrolling the community. The gals in the office are always so friendly and helpful. Priscilla the Manager, always makes it a point to ask how I am doing and if there is anything she could do to improve my already wonderful renting experience. It's comforting knowing I can approach management with any question or concern I may have. That's not all! She coordinates community events for all of us residents, whether its a breakfast bar, fall carnival, Christmas event. Who doesn't love free food/goodies? The club house is a great hang out spot, and the huge pool is heaven during our hot Chico summers. read more

My husband and I are finishing up a 6-month lease here, and I planned to wait until the end to write a fair, overall review. Unfortunately, I just had a very negative experience that has tainted an overall good one. Out hot water went out on a Friday, we hoped it would come back on. Saturday afternoon, it hadn't. We put in a maintenance request. On Sunday it still hadn't, so unshowered and with a dishwasher overflowing (no point in handwashing them in ice water) I called the maintenance line to ask if there was anything I could try to do (I referred to it as an urgent matter, not emergent). I also explained that we had plans to be gone the following day on a day trip (tickets paid in advance) from 5am-10pm and that our dogs would be let out by a neighbor but that we couldn't lock the dogs in a bedroom all day like they request you do when you will be out and maintenance has to come in. Maintenance responded that there wasn't anything I could do, as the water heater was behind a locked door. But that he would come out and take a look (this was a weekend, so it was outside of normal operating hours). He got here, there wasn't anything he was able to help with because of a code he can only have access to M-F according to the manager that he called. I was then told that technically not having hot water was not an "emergency" (obviously, thanks, but it is a huge inconvenience for people like us who have to go to work in a hospital on weekend days and would like to take a warm shower afterwards in the apartment that we pay $1300 a month for). Nothing they will do now, despite, apparently, it being as easy as him needing access to a code. I get that this is not an emergency, but I don't think that expecting hot water in our apartment is asking too much and that kind of a response (nothing they will do) when I am told the solution is as simple as having access to codes (shouldn't maintenance be the very people having that access? I doubt the property manager is the one coming around and fixing water heaters). Pro's: Apartments are updated with an open floor plan. Bathrooms are a good size. Grounds are well-kempt by the grounds team/maintenance team (aside from the INSANE amounts of dog poop everywhere, but that is the pet owners' faults, not theirs). The maintenance team is very nice. They make an effort to have occasional resident gatherings (like an Easter Egg Hunt). The location is great. Cons: The office hours are ridiculous. They are not open at all on the weekends during "winter hours" and do not open until 10am on days they are open. There is literally dog poop everywhere, no accountability by pet owners. When packages arrive they are supposed to notify you via text or email - it happens about 20% of the time (even after a couple of days). The apartments are noisy - whether it is people going up and down outside stairs or simply closing their doors, it resonates throughout the apartment. There is only one assigned parking spot per apartment (for a 2 bedroom, anyway) and we often cannot find parking inside the complex for our second car and have to park on a neighborhood street. We had another maintenance issue (not a big deal, an ice machine that didn't work from the get-go) that we needed to call about 4 times about to get it finally addressed (took over a month). Recycling is always overflowing. The heat/ac sounds like jet-engine when it is on. The list of cons looks longer than the pros, but only a handful of them really irk me. My husband and I are travel nurses and have lived in a lot of apartments around this price point all over the country, and have experienced many that were not as nice and many that where nicer overall. But the most important thing for me in a place like this is customer service, and this is an example of bad customer service that resonates and really tarnishes all the good stuff. read more

Lived at willow oak villa's for a year it was so bad the noise from the road near by was so bad and the air conditioning was even louder than the cats driving by read more

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I have lived in this apartment complex since Aug 2017 (6 mo). I absolutely love it here and want to discuss all pros an cons. Pros: Apartments are beautiful. Flooring is lux. vin. tile, so easy to clean, looks great. Counters granite, looks great and also easy to clean. Floor plans are great and open/ spacious. Patios are large. Light switches also manage the ceiling fans, which are gorgeous. We used to live luxury apt complex in Sacramento, and the amenities in these apartments are amazing. Management: Raechelle in the office is amazing! I truly think she knows every resident by name, my husband, our son, our dog! She's so kind and thoughtful. Gym is amazing! Club house is great!! We haven't used it for an event as of yet, but no worries it will be great. Complex has an online portal to manage payment and community within the complex. The complex has parties which are so fun and nice to meet your neighbors. Cons: There aren't garages, and covered/assigned parking is off a little in terms of assignments. (All the open parking is on one side of the complex and the bulk of the apartments are on the other side). Pool is great, but not heated so can only use in summer, also no hot tub. Conclusion: I plan to live here a long time prior to purchasing my home. I love living here. This is on the higher cost of others in the area, but I visited every apartment complex in the area prior to deciding to live here and am very satisfied with my choice. I feel like you get what you pay for. read more

Just moved in and I am impressed with how nice it is. It is very quite and the staff seems to be on top of everything. Parking is limited but is still eazy to find and get around. read more

**Warning Hidden Fees $436.25** While the apartments are nice there is a hidden undisclosed cost to residing at Willow Oaks. When you provide notice to leave you are given cleaning instructions. I was told this is to assist you in cleaning the unit to assure less of your cleaning deposit is retained. I thoughly cleaned my unit and on the walk thru nothing was sighted and was told my apartment was in great condtion. 5 weeks after vacating, I called to follow up on my cleaning/security deposit of $700. No check had been sent. I was told that Willow Oaks charges everyone a flat rate cleaning fee of $356.25 and a carpet cleaning fee of $80 for a total of$436.25. The staff even admits the mandatory fee of $436.25 is high and that is what the property management firm charges. Please be aware that you will lose $435.25 will you end your lease read more

PRO's: I would like to start with the positives Willow Oaks has to offer. The apartments are BEAUTIFUL, the neighbors are friendly and cute doggies everywhere! Maintenance is great, the pool is clean and clubhouse is awesome! CONS: (1) We are sad to leave this place but the office manager Priscilla has made this luxury apartment community feel as if we were dealing with a slumlord. Lets backtrack to 6 months after move in, ( We lived here 10/2016-5/29/2018), we came home to a 3 days or quit notice due to no Pet Deposit payment. My girlfriend called in for clarification and told Priscilla we did pay the deposit and it is a little rude of her to post a letter like so without at least a call to clear things up. Instead of using very basic, elementary, entry level customer service skills to say something along the lines of "let me double check my records, if you wouldn't mind checking yours as well", we were told NO. You DID NOT pay the deposit and you need to prove it if you think you did. Okay fine, we were able to find a photo copy (luckily) of the check to prove payment, to which she offered no apology, no ownership of hrr mistake, nothing. Pure incompetence. (2) On a separate occasion, my neighbor, a nice Indian man called us one day telling us the leasing office was refusing to give him his mail keys, he is the only person on this lease and it is Illegal to withhold Federal Mail, but for some reason Priscilla refused it from him until my girlfriend, ( a white woman), had to come down and threaten to call the police to get them to release his keys. I honestly don't understand what her motive was, whether she is racist or purely incompetent. (3) But wait there's more: After our first year my girlfriend received a voicemail from Priscilla stating she had "move in specials" to get us to sign another year lease. When my girlfriend and roommate spoke to her about this special in the office, we advised we only wanted to sign a 6 month lease because we would be moving after that time. She told BOTH my girlfriend, and roommate on separate occasions if they signed a 1 year lease she would waive the lease-break fee if we gave 30 day notice. Here we are 6 months later ready to move, so we call to give our 30 day notice. Priscilla states there is a $400 dollar lease break fee and she never made that deal with us unless we could prove it. I can't fully blame her on that piece. I expected a luxury apartment complex to follow through and have record of their "specials" without bothering to check the lease agreement we signed, a classic bait and switch move slumlords are known for making. I have quite a few co-workers that moved into Willow Oaks that have their own poor customer service stories all relating to one common denominator, Priscilla Ramirez. I'm sad to say Willow Oaks will fail to grow to its true potential to be the best Luxury apartment community as long as she works here. My advice to you- get EVERYTHING in writing or move to their sister property where you won't have to deal with such a high level of incompetence. I know this is a long winded review but I would hate for anyone else to deal with this kind of abuse. read more

I love living here! You get the updated gym, the nice pool, kids playground, best management, and I love that there are so many dogs here! Pricilla always is always the sweetest person to talk to and is always willing to help when needed! I love that they have a security guard who checks in at the property overnight and the maintenance crew is super fast when needed. Great place to live and the best management/maintenance we've ever had in our renting experience! read more

The staff here are top-notch. They go above and beyond to ensure that us residents are happy and safe. Everyone I've communicated with has been extraordinarily kind, prompt, and dedicated to fixing any issues. My husband and I have resided here slightly over two years and are happier living in this community than any of the previous locations we've resided. I'm always greeted by a friendly smile by all of the staff, both in the front office, and by the Management Team. This place is phenomenal and is fantastically managed. read more

I just recently moved to Willow Oak Villas in May, 2017. Since arriving, I really enjoyed my stay here. I'm glad that this is a pet friendly community and everyone here has been very warm and welcoming,(management and neighbors alike!). The upgraded appliances, the swimming pool and other amenities are all wonderful tributes, and the community is very peaceful. If there is a maintenance problem, the maintenance men arrive and immediately, and efficiently, resolve the issue. The only complaints I would have would be that we could use some more receptacles for dog waste and the cabinet space in the kitchen is kind of limited but nothing that I cannot live with. And finally, I would like to add that if you are a retired or disabled veteran, like me, this is an excellent location because they are building the new VA Outpatient right across the street! I would definitely recommend this community to my friends or anyone else relocating to Chico. read more

My roommates and I have lived at Willow Oak Villa's for the past nine months. I have lived at several different houses and apartments in Chico and this by far has been our favorite. The upgraded fixtures and appliances are well worth paying a little more. The management always has an open door and provides exceptional service. The maintenance staff has gone above and beyond to make a living here effortless. The few small maintenance issues we have had had been fixed same day. The refreshing part of living here is that the management understands what it's like to be a tenet. Needless to say we have re-signed our lease and will continue to enjoy Willow villas. read more

I have lived at Willow Oak since they opened last year. My apartment still smells brand new! I love living on the south side of town with quick access to the freeway. The inside of my apartment is gorgeous; with beautiful cabinetry, granite counter tops, and wood/vinyl flooring. The rooms are also huge and I love our private little balcony. The office and maintenance staff are also phenomenal! They are always polite and helpful. The pool, BBQ, community room, and gym cannot get any better. I threw my daughter's birthday party in the community/ pool area and we received tons of compliments on the space by our guests. Finally, I love the safety of the complex. There is a security patrol and a number for tenants to call after office hours. This has to be the best complex in town! read more