My Husband goes here and said Dr. Hickey is fantastic but his office staff are absolutely is terrible. You can't get a hold of anybody ever, or get anybody to return your phone call. He called four times and left four messages. They also did not return his phone call when they called to reschedule his appointment because they didn't know they had some sort of training and now he has to wait another month for the results of his stress test..super unprofessional. read more

The Champion's office staff top to bottom is a disaster. They should all be given the boot. However, the doctors all three are very professional and competent. they treated my mom and me for years. read more

Best docs and staff ever!!! Ive been seeing Dr Isaac for over 20 years & wouldn't go anywhere else. He really cares for his patients. When my mom w Alzheimer's had a heart attack, I knew just who she needed for a doc. He is warm and caring with a great sense of humor to help mom understand things & feel at ease. His staff is top notch, nurses, PA, imaging, reception, everyone. He's literally saved my mom's life & makes sure that I stay around to care for her and my kiddos. Every once in a while, I have to wait a bit to see him, but I know it's because he's giving someone else the same dedicated care he gives to me. read more

This is the dirtiest and most unkept medical practice I've ever seen. I bring my elderly mother here at her request otherwise I wouldn't bring my dog to this place. Their office is dirty, their equipment is so dirty I took pictures. My mother asked for a blanket during an echo and tech pulled an old throw from under the table that had holes in it and had been used God only knows how many times since last laundering. I just can't find one redeeming thing to say - most staff is rude and dismissive. I've been with her on 2 previous visits with Dr Duchman and he never even listened to her heart. As a cardiologist I'd think that listening to an elderly patient's heart would be basic protocol. Nothing good to say about practice, staff or office. Will try and persuade mother to find a more professional and competent doctor. Left 1 star review but should be negative 10 stars - total shit show. read more

See all

This is the grossest and dirtiest and worst run doctor office I have been to in my entire life. I have been waiting for 2 hours to get my test done and I am still waiting and they said it may be another 30 minutes. read more

Long wait time but Dr Isaac is the best and well worth the wait. I have had several cardiologists over the years but none of the caliber of Dr Isaac. He is so knowledgeable and down to earth. We have moved to Kansas and wish we could take him with us! read more

Dr. Hickey is great, but the office experience is terrible. I'm presently trying the get two refills approved that Walgreen requested a couple of days ago. One would think that refills for medications that I have been taking for years would be a simple matter, but not here. read more

My husband went to Methodist Willow brook back in Sept 2024 because he had a torn tendon in his right hand. Because of his age, they recommend he see a Cardiologist first for approval for the surgery. We went to a Cardiologist at the new Methodist on 290 and Barker Cypress because it was close to our home. The new Cardiologist put him through a ton of tests and then finally recommended he see a "PVC" specialist because his EKG showed a few blips. We call the PVC Specialist, Dr. Tapan Rami, and made an appointment which took another 5 weeks to get in to see him. He ordered a Heart MRI which he said could be done in either The Methodist in the Woodlands, or Medical Center. Later, we found out only the Methodist DeBakey Center at the Med center, off Fannin St, Houston, TX 77030 could do the test, and no other Methodist location. It took another 5 weeks to get the Heart MRI test scheduled. That said!!!! The drive to the Medical Center took us one and a half hours. Traffic was horrible. Personally, I would NOT recommend this doctor. Not only did it take 5 weeks to see him, we waited 1 hour 45 minutes before we were even taken into the patient room. He consulted us for 10 minutes and then said he needed another Heart MRI test that involved driving all the way to the Med Center, because NO other Methodist Hospital could do the test. We waited another five weeks to get an appointment to have the Heart MRI test. We had the test done and finally someone in Rami's office called three weeks later to schedule a follow-up appointment. We waited another 4 weeks for the follow-up appointment. We showed up this morning, and there were only 6 patients in the waiting room. It was a shared office space so I don't know if they were seeing doctor Tapan. We waited 30-40 minutes (there were only two people in the lobby) and finally a nurse showed us to a patient room where she took his vitals and asked him to why we were there. We sat waiting for another 90 minutes in the patient room until we finally got up and walked out. Enough was enough. We never saw this doctor. I realize that doctors are busy, but how long do you have to wait???? The staff kept saying "Sorry we have not control over this", but oh you are next. Shortly after that, we saw the doctor talking on his phone in the hallway, and we heard the doctor going into other rooms and speaking with other patients. He was either having a BAD Day, is way OVERBOOKED, seeing patients on a priority basis, really doesn't know what he's doing or care about patients, or has the worst office staff and scheduling department. I can only speculate with what I observed. He can be the smartest doctor in the world, but if he treats his patients like this over time, he will get a bad reputation and nobody will want to see him. Signed, Looking for a new PVC specialist. read more

This has got to be one of the worst doctor's offices in the city of Houston. The staff is completely useless, they don't care about you and the wait times are off the charts. I sat for over an hour and said the heck with this, got my copay back and left. The office is something out of the 80's, everything is done on paper, the office is old and disgusting and the overall experience is a -10. While many may say the doctors are great, the fact is they are at the top and they know what the patients experience. At the end of the day, the doctors don't care, they just want the cash. read more

I am providing my experience to broaden your awareness of this Cardiology Practice in Houston. I've highlighted a lack of office etiquette, staff respect for the patient (me), insufficient hand hygiene and overall poor safety practice by staff when interacting with patients (me). Consultation with Dr. John Isaac at Willowbrook Cardiovascular Associates located in the Methodist medical building 6560 Fannin St. Houston, TX 77030 · Neither the medical assistant (MA) or the cardiologist, Dr. John Isaac, knocked on door prior to entering the exam room. · Dr. John Isaac did not wear a mask and when I asked if he would, he answered he was so vaccinated it was coming out of his ears. He did not put on a mask for the duration of the appointment. Testing Day: 3 procedures · 3 tests were performed by 3 different techs. 2 of the 3 wore masks and gloves. · The 3rd, a female and I cannot recall her name, did not wear a mask until I asked her to do so prior to entering a small office to complete the Cardiolite Stress test. Signs were posted on several walls/doors notifying staff and patients were to wear masks. · When I requested she wear a mask, the tech had to find one and it was cloth and not a surgical mask. · Before I knew it, she had flushed my IV with normal saline prior to beginning the stress test, without washing her hands, using hand sanitizer or gloves. I was shocked. · I stopped the tech before she attempted inject solution into my IV until she cleaned her hands and put gloves on. · The tech was pleasant but clearly not aware her hand hygiene was insufficient for the testing and caused me great stress. Conversation with Office Manager after appointment and testing · I called the office, spoke to Perla/medical records and she transferred my call to the office manager Kim Rathke (KR). · The call was awful because KR was not engaged in the conversation, didn't identify herself or role without me asking first. She was blunt, unhelpful, and unsympathetic. · KR was clear to me that their practice, although located in a Methodist office building, did not follow Methodist standards or rules, staff were not compelled to wear masks and she felt as long as I wore my mask (I did) that was sufficient for my safety. · I supervise a leading sleep center in the area and appealed to her leader to leader. KR did not listen with empathy, apologize on behalf of the staff or do any of the other steps a manager would do to address a patient who had a bad and unsafe experience in her clinic. · When I realized KR was not interested in what I had to say and had no intention of addressing my complaint, I notified her I would attend the follow up office visit so I could be cleared for surgery, and I would no longer need their services. The final office visit experience was similar- neither MA or MD knocked before entering my room. Another provider didn't bother to introduce themselves. However. the MD did wear a mask- although untied at the bottom. This experience has given me better understanding that not all medical practices are the same. Willowbrook Cardiovascular Associates did not have my best health interests in mind, did not make my safety a priority to protect me from COVID-19, and did not want to hear or address my negative experience in their office. Bottom line- if you don't mind or care if the doctor or the support clinical staff wear masks during a pandemic, knock on doors before they enter your exam room, or wash their hands - use hand sanitizer - or gloves during procedure, AND know your concerns will fall on deaf ears with the office/practice manager, then this is the cardiologist group for you! read more

excellent doctors and nurses but the absolute worst office staff in the history of man. This is a cardiologist office and I don't think it's a good idea to upset an anger heart patients. Arrive 10 minutes early for my appointment, and after one hour of sitting in the waiting room, not one person, said a word about the delay. This is not the first time this is happened. I understand the occasional scheduling problem, but this is just too much. I walked out today. I'm seriously contemplating getting a new doctor even though I hate the whole idea because mine is so very good. You need to fire everyone of these idiots and replace them with competent people who know how to do their job. read more

Be very careful, they will approve your test and bloodwork which cost a fortune, then your insurance needs diagnosis codes to cover the cost, and they don't get the correctly. This happens to us we were approved for test and blood work then later stuck with 6000.00 worth of unpaid bills. This happened to a lady in the downtown office, they told her her insurance will pay for everything and she had to pay 3500.00. It was awful she was crying saying it was her child's tuition and without it she couldn't go to school. She said they wouldn't giver her the results to her tests or set up a payment plan. Call your insurance do not trust their billing company, all about money! read more

Dr. Hickey took care of my husband during a hospital stay at Methodist Willowbrook and became his cardiologist. He is the best. He takes the time to explain everything and makes you feel comfortable. The ONLY reason we stopped seeing him is due to a change in our insurance company. We will most definitely return when a new company can be found. read more

Dr. Fahed is a fantastic cardiologist. He is very knowledgeable and informed. He takes the time to explain things well. His bedside manner is great. He did a great job treating my afib. I highly recommend Dr. Fahed. read more

The wait times are insane ! My appt was at 1:45 here it is 3:23 and i still have not seen a doctor this is absolutely ridiculous

I had to make an appointment because I had an "irregular" EKG at a yearly physical. There was absolutely nothing wrong, though. However, I am so glad I went to get checked out as I gained an office full of new BFF's. I love Dr. Hickey and his assistant Liz. I feel like Liz and I are truly great friends. She treated me like I was special, and we talked openly about our lives. I actually came to see Dr. Hickey because a friend of mine, Karie V., talks about the office all of the time. She works there, and I can see it is not only a great place to work but a great place to visit. I don't think I will be going back to my primary care physician now that I have found this doctor's office. They can take care of all of my needs. They made me laugh, and I did not have a long wait. If going to the doctor can be enjoyable, I certainly had a good time. read more