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    Willowbrooke at Tanner - Cartersville

    1.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    4 years ago

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    LifeStance Health - Waiting room

    LifeStance Health

    1.7(49 reviews)
    15.2 mi

    I have been going to this practice since 2019. My doctor of seven years left the practice, and I…read morewas not informed until I reached out to request a medication refill. I was then told I needed to see a new provider, which would normally be fine, except I am at a point in my care where I have always been able to message my provider and receive refills without an appointment every single time. I'm now being told because this is a new doctor, I'm basically starting over, to no fault of my own. When I called, I was on hold for over 15 minutes, only to be told the appointment would be telehealth. However, the patient portal listed it as in person. I was then told I would not receive the telehealth link until after paying for the appointment, which has never been the case in my 7 years as a patient. I have always received the link WAY before the appointment and it was marked appropriately as telehealth in the portal. When I tried to explain that I have been a long-term patient and that this information was inconsistent, the staff member hung up on me. YUP, I got hung up on, by a mental health facility. I'VE BEEN A PATIENT FOR 7 YEARS, I deserve more respect and clear answers. This was extremely unprofessional. The entire team needs additional training on bedside manner and on how to appropriately handle situations when a patient's long-term provider leaves the practice. After this appointment, I will be transferring my care elsewhere.

    I like my doctor, but LifeStance is a nightmare operation. Zero customer service and the accounting…read moredepartment is criminal.

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    Willowbrooke at Tanner - Cartersville - nursepractitioner - Updated June 2026

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