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    Wilson Brian C MD

    4.0 (1 review)

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    Charlotte Eye Ear Nose & Throat Associates - Rude mean employee Tina

    Charlotte Eye Ear Nose & Throat Associates

    2.5(11 reviews)
    0.0 mi

    I have been under the care of Dr. Brown for a serious blood vessel blockage behind my left eye for…read moreover a year. If you have to have injections or laser treatments in your eyes, I highly recommend Dr. Brown. He is intensely focused, steady and reassuring. I did not feel a thing. I never saw the needle coming towards my eye and every care was taken to ensure I had a positive outcome. I received great news today that everything looks great and I don't have to return for six months! His staff were courteous and friendly. Everything was explained to me ahead of each step, and I never felt rushed or dismissed. Dr. Brown is quiet and works very efficiently to ensure your safety. My background is as a Paramedic and ER nurse. I researched every step of my treatment and each medication used. My care was spot on. My only negative comments would be long appointments (2-3 hours depending on procedure) and some insurance billing hiccups that were corrected as soon as they were identified. Something as important as the health of your eyesight cannot be rushed. Come in with the understanding that it's a multi-step process and try to relax. We spend hours in nail and hair salons and call it "self care" your eyesight is worth your time and grace. Many patients are elderly, use walkers or wheelchairs and may become uncomfortable during long waits. As Regional Director of Bluebird Homecare in Charlotte, I understand their needs and preferences more than some might. When you're sitting there, smile at the patients waiting with you. Strike up a pleasant conversation and the time will pass more quickly for both of you. Make the best of every moment and be the reason a stranger has a more positive wait.

    I have been extremely disappointed with Charlotte Ear, Nose & Throat. The receptionist have…read moreconsistently been rude, hateful, and snappy, making every interaction unnecessarily frustrating. What really pushed this over the edge was having an appointment canceled without being properly notified. We drove 45 minutes to the office, only to arrive and find out that the appointment had been canceled. That is completely unacceptable and a huge waste of our time. On top of that, we are repeatedly charged a $40 copay, even after explaining that we are not supposed to owe that amount. Rather than listening and correcting the issue, they take the $40 and then later mail us a $40 check because, once again, they apparently didn't listen in the first place. This has happened more than once.

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    Charlotte Eye Ear Nose & Throat Associates
    Charlotte Eye Ear Nose & Throat Associates
    Charlotte Eye Ear Nose & Throat Associates

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    Wilson Brian C MD - earnosethroat - Updated September 2026

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