I have deliberated writing this review for some time. The loss of my only son in June has taken a toll on me both mentally and physically.To say I was disappointed in the service from Wilson Funeral Home would be an understatement. First, the communication was subpar. Furthermore, after driving 15 hours to pick up my son's remains, I arrived at the funeral home to discover that the appointment time was not honored by Scott. He failed to appear or make alternate arrangements. Instead, we were greeted by a staff member who escorted us to an office where my son's remains were unceremoniously placed in a tote on the floor beside a filing cabinet. At that moment, In utter shock, I couldn't form a coherent thought beyond anger. Thus, I sat on this until now. As a mother, losing my 36 year old son, broke my heart. We weren't afforded the dignity of at least a private room. Our grief and our loss was overlooked. As a mother still coping with loss, I'm driven to express my concerns, not just as a personal grievance, but as a broader issue. The lack of compassion from Wilson Funeral Home suggests potential financial motivations, which I find disturbing. Not opting for a traditional and expensive funeral did not diminish my childs value, yet he was left on the floor next to a filing cabinet. In conclusion, I hope to spare other families from similar treatment and encourage the funeral home to reassess their mission, purpose and customer service to ensure all individuals are treated with dignity and respect in times of distress and vulnerability. read more

DO NOT USE THIS PLACE!!! They only care about making money and not about the loved ones. My mother passed away & I lived 350 miles away in New Jersey, during a week when I had movers at my home for 3 days for a move out of state. My siblings contacted Wilson to handle my mom's funeral. I could not be in Ohio for the planning, and the funeral home could care less about including my mom's oldest daughter in the planning. They only did What my siblings said & the funeral home never reached out to me, nor would they return my calls. Wilson only cared about selling the highest priced items & getting money, and could care less about deceased family members. When my siblings didn't include me in a FaceTime conversation about the choices, I asked the Mgr to have owner to call me. No phone call! On the morning of the burial, as they lowered my mom into the casket, I was grieving over her the entire time. The casket was placed in the hearse for the ride to the church, the owner had the balls to knock on our car window & say "I heard you wanted to speak with me." And I rolled down the window just said "you are wanting to talk NOW?" This shows they have no empathy for the grieving family and it is so disappointing!! Take your loved one to another funeral home, where they will truly care about them and your family. read more