A nurse named Mary was unprofessional and not informative about a loved one when I visited n called…read moreon the phone On the sixth floor . While on the 3nd floor the nurses were compassionate n educational. I was appalled at such a switch in kindness n rudeness. From Mary. Was 2days in a row.​

Husband had a urological issue, there was no urologist at the ER however, the Dr and the Nurses…read morethat cared for him couldn't have been better! They gave him such wonderful care!!! RN Jess and Ian are the best!!! So attentive and understanding.

I had a biopsy march 10th of my bladder and they said it was cancer.They scheduled a cat scan to…read moreconfer on April14. I talked to the doctor on April 21and she confirmed I need cancer treatments.No one has called me since. I have called the office 4 times this week with no return calls to let me know when I can get these treatments.

Stay away, they call before a major surgery asking for money. I posted on Google they called my son…read morethinking it was me and asked if he would take the post down.. they care about 1 thing ratings ,not the patient... ( my opinion) I dont trust them ,my doctors i trust i dont trust Guthrie.. Nor do I recommend them .

ALERT!!! BGH CPEP MENTAL HEALTH PATIENTS Patient Relation is…read moreNOT NEUTRAL they get paid by uhs to investigate themselves. if seeking legal remedy, let your advocate know their umbrella is under uhsh inc. formal complaint agencies: the ny state: justice center omh doh leagal aide

cold, demeaning, patronizing, aggressive and combative staff. Lady in the office called me a liar…read morewhen my chemo infusion went over by hour an change. Not my fault that General has a slow shit lab! She and in turn the whole office (she is representing them mind) and the way they treated and spoke to me is TOTALLY UNACCEPTABLE in tone/inflection/attitude! She then said i lied about showing up on time to my chemo, i literally signed in with the time i got there and had my phone in my hand!. I told her to F off got up and left without rescheduling, then the fat blonde lady came after me and i had to restrain myself from defending my personal space. 101% unprofessional and i will NEVER go back to their clinic EVER AGAIN! Im thinking of canceling my chemo and going out of town as well for it as my clinic was just moved there also... This is why i avoid General Hospital well in general, their staff is COMPLETE SHIT!

An absolutely horrible hospital and horrible experience! My…read morebrothers girlfriend went into labor, the only people who they wanted there was myself and my mom. I got here first, then my mom arrived. They called security and made the security guardS escort us downstairs and follow us around the hospital and watch us. Mind you, we werent being rude, or hostile. We just wanted to be supportive to my little brother. They are a horrible hospital, horrible staff, the security guards were horrible and rude and were talking very close to my face. This is a horrible experience, DO NOT COME HERE, GO TO WILSON HOSPITAL.

Billing , common sense, stop sending a person from registration asking if you want to pay your…read moredeductible BEFORE your procedure or while your in the ER .. Had enough of Guthrie.. you live in the past with all your Forbes awards etc.. worry about patients instead .

Lack of empathy Excessive waiting / with no treatment, meds…read moreetc Resulting in an ER VISIT

I had a walk in appointment at 3:30 didn't get into the room until 4:15 and was left in there until…read more5:00 without being seen. I left because I had to get home to my son. They need to take into consideration that appointment times matter, especially to people who have to leave work and use pto, only to pay a sitter to watch their kid.

Great staff. Everyone is friendly and willing to go out of their way to help. A hospital is not a…read moreplace everyone looks forward to coming to. I like how helpful and compassionate the staff is here. Thank you for making my experience a good one.