I purchased a home listed by this brokerage, and I strongly encourage prospective buyers to proceed…read morewith extreme caution. My experience was defined by inaccurate disclosures, poor communication, and a complete refusal to take responsibility when serious problems came to light after closing. During the transaction, we were repeatedly told that the property had a holding tank between the house and the sewer system and that it was not a septic system. That representation was also made on the legally required Form 17 seller disclosure. A few months after moving in, the system failed and we learned that the property does, in fact, have a septic system - along with the maintenance obligations and repair costs that come with it. When we contacted the brokerage to notify them of the inaccurate disclosures and give them an opportunity to resolve the issue, they refused to meaningfully address it. We are now being forced to pursue legal action simply to recover costs that resulted from information that should have been disclosed correctly in the first place. Mistakes can happen in real estate transactions. What made this experience especially troubling was the combination of materially inaccurate property information and the complete unwillingness to take responsibility afterward. Buyers rely on disclosures to make informed decisions about what is likely the largest purchase of their lives. Based on my experience, I would strongly advise anyone considering one of this brokerage's listings to independently verify every material detail before closing. Edit in response to reply from agent: Your response only reinforces my concerns. If Keller Williams truly took professional responsibility, ethical disclosures, and good-faith conduct seriously, the response to a materially inaccurate disclosure about a septic system would have been an effort to resolve the problem - not a generic public relations statement declining to address it. Buyers can and should judge for themselves whether refusing to meaningfully correct a major disclosure failure reflects the "professional service" and "ethical practices" you claim.

Shay Howsmon on Mike's team helped us with the purchase of our home. We can't say enough about…read moreShay. She is professional, great communicator and very responsive when we had questions. Buying a house is really stressful and she was very calm and had resources at her fingertips to make the experience as seamless as possible. We lived 3 hours away from our new house and when we couldn't physically be present, we always felt confidant in Shay handling the situation. Thank you Shay!

If you're looking for a realtor in SW Washington/Oregon, I cannot recommend Susan enough!!! We were…read moreblessed enough to meet Susan almost 2 years ago when we purchased our home. She helped us with everything- and she's a great negotiator. She then helped us to sell that same home this year. The pictures she took were fantastic and the home sold in hours for our asking price, thanks to her work and the current market. She again is currently helping us to purchase another home and she goes the extra mile with everything. I never have to wonder if things are getting taken care of or wonder what's going on, as she always keeps us in the loop. I also just adore her personality, her humor and her heart. She get things done and goes above and beyond.

I've had the pleasure of buying and selling several homes with this power duo over the last couple…read moreyears. Lisa and Ken made the process as painless as possible and helped me every step of the way. I've never met anyone more knowledgeable about the housing market and processes than Lisa, and no one more knowledgeable about the structural components of a home than Ken. If you want someone to work tirelessly towards getting you the right home, at the right price, look no further!!

Working with Ken and Lisa was fantastic! They work! When we needed anything, they were on it. If we…read morewanted to look at a house, they'd set it up and meet us there as soon as we'd like. Making sure we found the home we really wanted for a great price was always the priority. Lisa's attention to detail saved us thousands of dollars. Ken was able to point out potential problems and strengths with every home because of his extensive construction experience. When you want your realtor to really work for you, call Lisa and Ken!

After my mother and I tried to look at a few homes without an agent and were unsuccessful... My…read moreMother was lucky enough to meet Scott Foister. He was the only agent who really took his time to help my mother and I find a home. He even helped my mother with her current home. He is extremly honest and very patient. It has been difficult because a lot of people have trouble understanding and communicating with my mother because of her accent and cultural differences. He is just an all around good guy who goes the extra mile to make sure his clients best interests are protected. He did an amazing job at explaining the whole process and giving us reassurance that we were in good hands. Even though we are not buying a big fancy expensive home Scott really made us feel like we were his top priority. We are so thankful to be working with Scott Foister! I recommend Scott Foister to anyone who is looking for knowledgeable, kind, and very caring real estate agent who is going to go the extra mile for them!

I cannot say enough wonderful things about Kimberly! She went above and beyond caring for my three…read moredogs and two cats & my house during both a one week trip and another 2 week-long trip. Not only did she walk and play with & love them, but she also kept me updated with pictures and regular communication, which gave me such peace of mind while I was away. I highly recommend her to anyone looking for a trustworthy and truly exceptional sitter. It was wonderful coming home to a sparkling house and happy wagging tails She is incredibly friendly, responsible, and attentive--the animals absolutely loved her. On top of caring for them so well, she even helped around the house, reorganized my kitchen, watered my plants and left everything spotless. I couldn't believe how clean my home was when I returned! One of my dogs needed pain medication every 12 hours, and she took care of it so I didn't have to worry! Thank you Kimberly! They all miss you!

Kimberly has been an incredible help as a caregiver. She showed up on time every week and her…read moreattention to detail was evident from the beginning. She got pills ready for the week, deep cleaned our kitty litter, washed dishes, watered plants, and generally helped tidy up and maintain our home. Kimberly is so great at organizing and she also created a great system to help us keep track of which pills we needed to order next. Kimberly made our home calmer and so much easier to manage. I can't recommend her enough!

The team at Kitchens etc. are excellent. Their installers are so talented and professional. They…read morehave a keen eye for deign and functionality. They work hard to exceed your expectations. The pricing is excellent as well. I was so pleased with my kitchen remodel. I highly recommend them to anyone looking to improve their existing kitchen or building a new one.

This company is great, owned by a talented woman who really knows her stuff. She perfectly…read moreexecuted my kitchen and office in custom cabinetry and her followthrough and warranty was great. Her pricing was fair, I wasn't looking for discount deals, but good quality. I recommend her highly. I am located in Longview Heights and would use her services again MD

Barbara went above and beyond with our unique home purchase. Twists and turns along he way didn't…read morestop her from giving us impeccable service. She was readily available when we needed her, and always listened to our input and gave valuable professional feedback. She welcomed us with keys to our new home with balloons and a huge smile. I would highly recommend her and her company.

We used Barbara for the purchase of our first Multi-Plex. Barbara was always willing and ready to…read moreshow us a property at the drop of a hat. Two times before we finally found and purchased our property she worked until after 9 at night to get our offers in quickly on other properties. In this competitive market, a real estate agent willing to put in those late hours to make a sale happen is EXACTLY what one needs. I would recommend her to anyone, and will certainly be calling her in a few years when we're ready to do it all over again.

I recently decided to refinance my house due to the incredibly low interest rates. Scott answered…read moreall my questions and helped me get the loan right for me. Scott was able to get our loan closed early saving us a few thousand dollars in interest, in addition closing early lowered our total loan amount. The best part is with this new loan my family will save close to $90,000 over the life of our loan. I highly recommend Scott! Misty

I had some challenges in my application but Scott assured me that it would be no problem...Scott…read morewas knowledgeable and was able to get my loan closed in 30 days...Unheard of!...I called Scott on Friday night at 9:30pm and he ANSWERED his phone. I needed Scott to get me a pre-qualification letter on a Sunday afternoon. I called him and he answered his phone and got me a letter within 15 minutes!! The BEST loan guy I have ever used and I have had 12 mortgages in my life. I have referred my son to Scott and I am working on a refinance loan with him on a townhouse I own. He is the best!!