I purchased a home listed by this brokerage, and I strongly encourage prospective buyers to proceed…read morewith extreme caution. My experience was defined by inaccurate disclosures, poor communication, and a complete refusal to take responsibility when serious problems came to light after closing. During the transaction, we were repeatedly told that the property had a holding tank between the house and the sewer system and that it was not a septic system. That representation was also made on the legally required Form 17 seller disclosure. A few months after moving in, the system failed and we learned that the property does, in fact, have a septic system - along with the maintenance obligations and repair costs that come with it. When we contacted the brokerage to notify them of the inaccurate disclosures and give them an opportunity to resolve the issue, they refused to meaningfully address it. We are now being forced to pursue legal action simply to recover costs that resulted from information that should have been disclosed correctly in the first place. Mistakes can happen in real estate transactions. What made this experience especially troubling was the combination of materially inaccurate property information and the complete unwillingness to take responsibility afterward. Buyers rely on disclosures to make informed decisions about what is likely the largest purchase of their lives. Based on my experience, I would strongly advise anyone considering one of this brokerage's listings to independently verify every material detail before closing. Edit in response to reply from agent: Your response only reinforces my concerns. If Keller Williams truly took professional responsibility, ethical disclosures, and good-faith conduct seriously, the response to a materially inaccurate disclosure about a septic system would have been an effort to resolve the problem - not a generic public relations statement declining to address it. Buyers can and should judge for themselves whether refusing to meaningfully correct a major disclosure failure reflects the "professional service" and "ethical practices" you claim.

Shay Howsmon on Mike's team helped us with the purchase of our home. We can't say enough about…read moreShay. She is professional, great communicator and very responsive when we had questions. Buying a house is really stressful and she was very calm and had resources at her fingertips to make the experience as seamless as possible. We lived 3 hours away from our new house and when we couldn't physically be present, we always felt confidant in Shay handling the situation. Thank you Shay!

Jessica sold a bare piece of land for me in Kelso WA and she went over and above to facilitate the…read moresale. The guy who was supposed to inspect the septic tank could not find it so Jessica called her dad to come help and he found it. Jessica negotiated a great selling price and answered my calls quickly. What a great experience!!

Jessica Baker is THE BEST Realator we've ever used! She is a tenacious trusted seller, extrememly…read moreprofessional and in our experience, goes beyond what other realators will do. If you are in need of a realator call Jessica Baker, you will be so happy you did!

Barbara went above and beyond with our unique home purchase. Twists and turns along he way didn't…read morestop her from giving us impeccable service. She was readily available when we needed her, and always listened to our input and gave valuable professional feedback. She welcomed us with keys to our new home with balloons and a huge smile. I would highly recommend her and her company.

We used Barbara for the purchase of our first Multi-Plex. Barbara was always willing and ready to…read moreshow us a property at the drop of a hat. Two times before we finally found and purchased our property she worked until after 9 at night to get our offers in quickly on other properties. In this competitive market, a real estate agent willing to put in those late hours to make a sale happen is EXACTLY what one needs. I would recommend her to anyone, and will certainly be calling her in a few years when we're ready to do it all over again.

If you're looking for a realtor in SW Washington/Oregon, I cannot recommend Susan enough!!! We were…read moreblessed enough to meet Susan almost 2 years ago when we purchased our home. She helped us with everything- and she's a great negotiator. She then helped us to sell that same home this year. The pictures she took were fantastic and the home sold in hours for our asking price, thanks to her work and the current market. She again is currently helping us to purchase another home and she goes the extra mile with everything. I never have to wonder if things are getting taken care of or wonder what's going on, as she always keeps us in the loop. I also just adore her personality, her humor and her heart. She get things done and goes above and beyond.

One the best decisions you can make is choosing Thomas! Last week we closed on a house in a very…read moredesirable neighborhood and town with multiple offers on this house. Thomas knew just how to make our offer standout in desirable ways. He was also very helpful in negotiations and getting us everything we wanted fixed or paid for. Experienced, easy to talk to, and hard working.

From the owner: "Hi there! I'm Thomas Gray, a dedicated and experienced realtor who is passionate about helping…read moreclients achieve their real estate goals. Whether you're buying, selling, or investing in property, I have the expertise and market knowledge to guide you every step of the way. With me as your realtor, you can expect personalized service tailored to your unique needs. I'll work tirelessly to negotiate the best possible deal for you, ensuring you get the most value for your money. From helping you find your dream home, to marketing your property effectively for a quick sale, I have a proven track record of success. But what sets me apart is my commitment to building lasting relationships with my clients. I believe in open communication, transparency, and always putting your best interests first. I'll be there to answer your questions, provide expert advice, and make the entire real estate process smooth and stress-free. Whether you're a first-time homebuyer, a seasoned investor, or someone looking to sell their property, I would be honored to be your trusted real estate advisor. Contact me today, and let's discuss how I can help you achieve your real estate goals with confidence and peace of mind."

The Coldwell team has a ton of great realtors. You won't be disappointed when visiting the clean…read moreoffice by the bank, it is full of really great realtors and a good company backing them. Recommend from me.

I worked for a brief day with Michael Hensley out of Coldwell Longview. He was hesitant to show me…read morehomes in a neighborhood I had picked, assuring me that it was not an area I wanted. As we left the first of the homes he showed me, he pointed at a pair of teenagers tossing a football back and forth in their yard, across the street. "See, this is why you don't want to live here." I expressed confusion, as a family friendly area was exactly what I wanted. He hinted subtly at his meaning, until I realized, his problem was that the boys were black. He was telling me, a white man, that I didn't want to live here because there were too many black people in the neighborhood. In conversation, he was very rude and aggressive, and at one point made a comment about the recent ICE protests, in that he hopes the police "stop being pussies and shoot the whining little snowflakes." I felt very unsafe my entire time working with him, and found another realty office to work with.

This is the first occasion I have wished that there were more than five stars to give to a…read morebusiness. Alas, I can only give 5. Steve James, the General Manager, responded to my call for handyman work on the same day and got the job done on the same day. I am both surprised, stunned, and impressed! Their work was superb, and their rates are quite fair. I am beyond pleased.

Even though the owner of duplex paid New Springs to manage the owner was way to involved. His shop…read moreis right behind the unit and I felt I had no privacy. The backyard could never be used in the winter because the grass was to thin and you would sink an inch in mud from all the rain. It grew green algae as well. The management would not do a walk thru so it was your word against there's if they claim to have found something. The owner also questioned my ESA letter from my doctor. He the owner would come in every 2 months to change the filter and it was always around dinner time. There is a lot of police activity on NW 5th Ave and therefore I did not feel safe. The rent is to high for the neighborhood. They charged me 600.00 for labor to paint a few areas. Totally out of line. It was up for rent within a few days because I left it spotless.