Last Fall, I needed work down to level some land to have a backyard shed installed. I went with…read moreGroundhog on that project and I was very pleased with the overall experience. Six months later I needed a full front walkway removed and reinstalled. Thinking that Groundhog had performed so well for me on the first project, I would entrust them with this work.
As great as they were the first time, Groundhog was even better this time!
At each phase of the project, I had clear, timeley, concise communication. I will admit, I am a nervous Nellie and have lots of questions and a need for constant assurance. I never once had to wait more than a few hours for a reply, whether by email, phone, or in person, to all of my questions and requests - and believe you me, there were many. Todd (the owner) was very good when quoting out the work. Amanda and Scott (scheduling) were flexible and quite realistic about timelines. Sean managed the project from start to back seamlessly. He was on site often checking on progress and making sure I was satisfied. Even when supplies were delivered, and I asked for some last minute changes, there was never any sense of hesitation or frustration. Sean even followed up with me on some things after the project was done and paid for to make sure I had everything I needed. If he said it once, he said a million times "We just want you to be happy." Those weren't hollow words. The landscaping crew that came in afterwards to dress up the surrounding area (Andrew, Jeff and Parker) could not have been nicer and willing to help me understand how to adjust my irrigation to acclimate to the new terrain. They were literally on hands and knees patching parts of my driveway to make sure the walkway transitioned perfectly. But let me share that the stars of the show were Marcel and Jases. These two gentlemen were the people who designed and assembled the walkway. I cannot begin to express how amazing they were. They were careful, thoughtful, willing to listen and answer questions, to provide expert advice and suggestions, and so hard working. Listen, I know when you contract for a walkway you expect ... a walkway. Sounds simple, right? But after watching these two, I understood how building the walkway was a combination of engineering, patience, and art. I could not be more convinced of the strength and durability, seeing how they prepared each layer. But it's the manner in which they brought my vision to life, how they created a beautiful entranceway to my home. If you are fortunate to have these gentlemen working on your hardscape project, you will be quite happy. Trust me.
Look, I get excited over pride and quality of craftsmanship. I also appreciate good value and outstanding customer service. When I look at my walkway, I don't just feel good about the final product. I feel good about every person that delivered on their promises to build it.
Thank you Groundhog. You've earned my business for life.