We purchased a fireplace insert from Window and Door Store, a local Green River business, a couple of years ago. The Lopi fireplace insert has stopped blowing heated air. We contacted Window and Door Store several times for troubleshooting and repair services and they will not send anyone to our home to do this. If we had known how poor they were going to perform customer support we would not have purchased the [expensive] fireplace insert from Window and Door Store. Very poor customer relations from Mary, in store. read more