The franchisees is solely responsible for any warranty or service issue. Once the sale is completed…read morethe Novi franchisees won't call back to resolve even the simplest service issue. This product was sold as 100% guarantee with a no questions asked warranty. I have only had the installed blinds for less then 6 months. I should easily be able to get service work. I do not like this company model because the corporate office will not intervene to make sure product warranty/service is met. Also, when calling the store you are really calling an answering service so they can't assist with any information. Choice a blind company that actually offers customer service.

Another 5-star review from a repeat customer. Advantage always does a beautiful job and stands by…read moretheir work and products. Michael was patient as I explored all the options sharing some pros and cons of the various options. In the end, we went with the clean look of Norman blinds and Hunter Douglas honeycomb cellular for added warmth. I also have two motorized, programmable ones for hard to reach places and they are a wonderful addition. The arrived quickly and installation was effortless. Thank you again for the great products and installation.

Working with Advantage Blinds Shades & Shutters is a highly professional experience from start to…read morefinish, including any concerns post installation. They handled the measurements & the lead time was reasonable before the install.

Amazing service! This company is prompt, efficient and cost…read moreeffective. He was able to repair our blinds (busted strings) - at our home - without the hassle of taking them off the widows. Two thumbs up!

Lou the owner came out on time. Worked on my RV blind a first for him. He did a great time re…read morestringing the 60" long blind. I haven't tried it yet but I sure it will be fine. I was so impressed I have him coming back to measure one of my rooms for blinds.

I called the Blind Biz after being stunned by the pricing quote I received from a different custom…read morewindow treatment provider. A friend in my neighborhood recommended the Blind Biz. Initially, Rich helped me with several simple privacy blinds and I looked through samples for the bamboo shades I had in mind for my family room. The privacy blinds arrived in just two weeks and the price for all 3 was less than one of the privacy blinds was going to cost in my first quote. The whole experience was perfect, so I decided to order nice bamboo shades for my family room through them too. These took a while longer but they're beautiful and fit perfectly. I took forever to decide on the color and Rich let me keep the samples as long as I needed and was never pushy about the process. Highly recommend!!

job on our house in Detroit. Easy going process all the way through installation. We would…read moredefinitely recommend them.

We were very happy going with Lane and the Blinds Depot to provide window treatments for hour…read moreentire new home. He made great suggestions for us, provide an excellent product (Norman Blinds) which was a great value and great quality. He's not a high priced pushy sales type person but serves more like an educator explaining options, making great recommendations based on his experience, knowledge and getting a overview of our home and tastes. He is direct to the point and we like that. We had a few others come by to provide estimates and those others didn't guide us, they were willing to sell us anything WE THOUGHT might be what we wanted but realized it wasn't the best choice or best functional for our needs. Lane gave us solutions and was great doing business with.

Lane is awesome! His blinds are beautiful! He tries his best to accommodate your schedule and…read moredoes a phenomenal job. He's quick, exact, and precise. His engineering background shows in his precision. He also has a great eye and helps you match the color of the blinds to match your home.

I am currently visiting my elderly mom in Ann Arbor, MI. I was helping her fix things around the…read morehouse, one of which was to repair her living room vertical blinds. They were not closing, it looked like a hardware problem! On investigating, I learned that she had replaced the track a couple of years ago. The house was built in 1998 and the blinds worked fine for 20 years at which point there was an issue with the track that was replaced two years back. I further learned that the track was installed by her handy man instead of a professional blind specialist. Being on a tight budget and wanting to be green, she really wanted to see if the blinds could be repaired at a nominal cost. Some other blind specialists had assessed to "replace the blinds both hardware and the veins" because they were not repairable, which was the very expensive option. I kept asking the fundamental question that the blinds worked for 20 years with the old track and fail after 2 years with the new track....could this be the quality of the blind hardware perhaps? It turns out that part of the problem was a faulty installation by the handy man. This problem led me to the PHENOMENAL Josh Barron of Esquire Interiors (which by the way is a third generation family run business I later learned), he impressed me with: 1. His excellent listening skills with my mom to understand the problem with the blinds and then solving the problem very methodically and precisely. He asked my mom thoughtful questions and genuinely wanted to understand the issue and when he sensed that mom was struggling to explain he did a FaceTime call with her which made it easier for my mom to show him the issue at hand. Josh was able to determine on the phone that he strongly felt that he could repair the blinds at a very reasonable cost. Thus saving her a big expense! 2. His knowledge, competence and tenacity at problem solving the issue was truly inspiring. He tried many things to diagnose and fix the issue. There was a lot of trial and error as he eliminated possibilities and then the problem was fixed!!! 3. He graciously agreed to look at mom's other blinds and fixed their minor issues, shortening the blind in some places due to the house settling and lubricating the tracks as necessary. He did all the extra without charging. This is how we take care of our seniors! Thank you, Josh! Josh is very competent (knows his trade very well, I learned he was working with his dad building tracks at the tender age of 8!), very customer centric, and very high on integrity and compassion....a winning combination! He will be our "go to" person for all things blinds from now on and when we are ready to get new blinds....we will go to his business. Minty

The Hunter Douglas $700.00 blind purchased from this store failed in less than four years. First…read morethe handle broke off after two years and than the balance failed. Wanted to return the item to the Plymouth store which is one mile away for service but was told it had to go to the Ann Arbor store which is an inconvenience.

Very little respect for my time ... so recommend you go to a store who appreciate customers. I…read morewas going to order 2 shades for 2 rooms and discuss 5 other windows with designer after initial quote. Had appt, but "designer" didnt show, didnt call and after a week - still no one called me to reschedule. I called them again and sales rep is not available and receptionist didnt even seem surprised by my concern... didnt apologize or anything. so I am shopping elsewhere. Terrible service.

Strong recommendations for this shop. I had problems with…read moreHunter Douglas pleated shades which were 14 years old and past the warranty. Kyle was able to repair and waived charges. He even helped me with a tricky process to remove the headrail from the brackets.