This is a beautiful store. The service is really excellent. They have beAutiful clothes. The…read morefitting rooms are really nice. The store is really clean. This is the Danbury mall so you have a lot of free parking.

Customer service from the manager to start. The manager that helped me there was so rude, she…read moredidn't look at me when she came to the counter, I tried to engage her in conversation as I was making a return, I had my receipts and everything and she couldn't be bothered. She literally completed the order said I would get a receipt in my email and she walked away, without ever looking at me. Even my friend commented on how rude she was...March 2025... Also the quality of their clothing has really come down, everything felt very cheap.

Worker justene is rude and will make you feel like you did something wrong for just wanting to…read morereturn an item.. she lied and said I couldn't return because it was past 30 days.. receipt says "change your mind anytime." Cotton ons website says no time limit on returns. I had to call customer service who then had to call that store and tell her to let me do the return. She made this into a whole argument in front of customers and screamed "why can't you just do an exchange." She also snatched the jeans out of the workers hand who I asked to be dealt by since she was much nicer and calm.

Love the prices but lots of items aren't cotton. Confusing…read more But I'm writing this so managers will talk to their staff about simple etiquette. This can include a refresher on what we learn in kindergarten. Words hurt. But facial gestures can hurt too. Customers don't like to feel disrespected. But I don't want anyone to get in trouble so I won't specifically mention time, day, or the actual person. Here's what happened to me the other day. It is subtle but I was embarrassed to the point that I won't go back. I was checking out an item and the clerk asked me how I was paying. "With a store credit card," I replied then placed the "card" on the counter that a different clerk gave me earlier when I returned something which was on sale. The clerk rolled her eyes, pursed her lips and looked at me for a few seconds, pausing and staring. I didn't understand the delay but realized later she was waiting for a "store" credit card, I think. Still not sure actually. Then she said: "This is NOT a store credit card," emphasizing the "NOT." It's a merchandise credit" then stared at me. Not sure why she paused, nor felt it necessary to educate me on retail lingo. It was clear to both of us I was using the "card" to pay for my item and it didn't matter what I called it. I was embarrassed because another customer heard this exchange and I don't like being scolded, particularly awkward because I was the oldest girl in the store, perhaps old enough to be the clerk's Mom.

Macy's a store you can depend on. They have departments which serve the whole family-men's, women,…read morechildren, household and cosmetics/perfumes and cologne. The store is well maintained and organized. I found the employees to be rather helpful as well. They have 3 floors of different areas to shop, they even have a Macy's backstage which offer deeper discounts on items.

I had a frustrating experience at Old Navy. I bought 5 items, but I was overcharged because two…read moreitems were added twice. My total came out to $80 when it should have been around $50. When I went back to the cashier, she told me only one item would be refunded. I had to explain again that there were actually two duplicate charges. Only after insisting, she checked again and finally processed the correct return. The situation was confusing and embarrassing. I hope staff can be more careful and pay better attention when scanning items.

The manager at the Garage store cursed at me and refused to process my return, even though I had my…read moreoriginal receipt along with the 2 unworn items with original tags that was within the return window. I was within my rights as a customer and not only did she handle items that belonged to me by picking them up to remove them from where I was standing so she could throw them out of the store, but she repeatedly said "get out" when all I did was stand at the counter to process my return. The original receipt that I was given at that Garage store location was printed with low ink and apparently had a slight space in the bar code which she said was not her problem and she refused to help me with the return. How is a customer responsible for an original receipt that was given to them upon purchase? She embarrassed me, singled me out, and tried to intimidate me so I wouldn't process my return. I had the original receipt, it was within my 30 days, and the items were unworn with original tags. I was within my rights. I have never been treated with such verbal abuse as a customer. What kind of company would employee such a rude person that singles out customers and intimidates them. I drove 20 miles to do this return in person. I created a case number with customer service about this incident and have not gotten the return call that was promised. This store is a HUGE disappointment. You cannot trust that you will be treated fairly as a customer, beware when you shop there.

Clothes r great but dressing room girl walked into dressing room a girl was in without knocking and…read morethan had a attitude when girl yelled . Than yelled at me that i was in and out of dressing room trying clothes on and took my clothes out of room and told ne i had to stay in room . Rude teenagers work there

If you walk into JCPenney, you'll notice that the racks are far apart and there's a lot of empty…read morefloor space....it kind of reminds me when I worked at Miller and Rhoads back in the day and when we were going out of business and the racks kept shrinking and the floor space seemed to grow! But....what's weird here is that when we came looking for some clothes, they had a selection that rivaled Macy's and Old Navy (where we also went that day) and we ended up buying more stuff here than anywhere else. That's definitely a positive...it's nice to see they're still stocking the store, at least in men's wear. The mall has already lost Sears and Lord & Taylor, so it would be sad to see another anchor close. On the less positive side, it's hard to find people who work here. There are centralized cash registers and the cashiers really can't leave that area because they have to ring up customers. I've been in the store twice in recent memory and have never seen an associate on the floor. For me, that's not a big deal but for others who might need assistance, it's a drawback. It's clear they're trying to cut costs by keeping staffing to a bare minimum but I think they might be able to boost sales if they had sales people on the floor. If you need some men's clothes, this is a decent option in Danbury.

With low overall rating reviews, this review covers the layout and my walkthrough. Most of the…read moreitems I found here seemed to be low in inventory, which isn't too surprising with retail today. I'm sure at one point years back, there was a lot more. The selections had quite a variety, with many brands that rang a bell and some others not. The men's department carried quite a decent amount which I was pretty thrilled with. I found myself checking some items one by one. For killing time, you can't go wrong with doing that. The number of employees found on the sales floor is crazy, none to be found with many at the register. It would be awesome to see an improvement with more staffing, for those who need assistance. There are three main entrances, two in the main hallway upper and lower, and one on the upper level at the food court.

This is a great store to get kids shoes. I like how the store is kind of separated in boy and girl…read moresides. My daughter liked stuffed animals, backpacks, and shoes but we only purchased shoes this time. I will remember this store because sometimes it's hard to find stuff that little girls like, because unfortunately not every store sells Barbie, Princess, or My Little Pony themed stuff. This store was right up her alley! The girl working in the store was very helpful and she was swamped with customers but still managed to do a great job aabd stay calm enough to grab us paper towels when my daughter threw up in the store. (She ate a breakfast that didn't agree with her tummy) We purchased two pairs of shoes (both pink) and the cost was moderate. I would expect this for the brand of shoes I bought. Overall I thought this was a great shoe store and I would come back! I love stores that are catered to kids because I hate searching for kids shoes in big box stores. A trip to Journeys is so much easier and I know they will probably have something I'm willing to actually purchase in the size I want.

Employee did not let me shop there and kicked me out for asking for shoes of the size 9. I would…read moreNEVER shop at this store again because of my unpleasant experience with a rude employee.

Horrible customer service. Each time I call about my return, I am told another untruth. Be very…read morecareful with making purchases from here. Returns are a NIGHTMARE. I sent boots back on 1/2, and now they say it will be another month. That's 2 months to have my account credited. Even with Covid, this procedure is not functional, and unacceptable.

The girls in this store were so fantastic! I was running late for my best friends wedding and my…read morehusband and I stopped so I could feed my son in the parking lot. As my husband went to zip my dress back up the dress literally fell apart. I ran into the mall frantic trying to find something and within 10 minutes I was out of there with a new dress and ready to go. Thanks girls!! You were all a great help.