Stopped in for a watch servicing recently and walked out with a new Tag Heuer Grand Carrera GMT Automatic Chronometer. Go figure. Great client service on many levels, professional and courteous staff that puts client experience first. I have been a swiss timepiece collector for over 30 years, and wasn't really looking for a new piece but, after spending a little time walking through the store while my watch was being serviced. The thing that caught my attention while looking around was the wide assortment of non Rolex Swiss timepieces this jeweler offers. Along with the wide range of price points, from entry level to ultra high end. After getting my watch serviced and talking with the gentleman helping me, he showed me a few new watches, all beautiful timepieces. No pressure at all, we had a great conversation about swiss watches, and their dominance in the timepiece market overall. I looked at a couple stellar Omega and IWC pieces and then spotted the Tag in the case and it stood out to me. I have a couple Tags already and had not really thought about another one but, after our conversation and then going for lunch with my friend, I was still thinking about that Grand Carrera and we made a trip back to the store. After a few more minutes we came to an agreement on a price I could live with and they agreed to. Needless to sat, it left with me that afternoon. 5 Stars across the board, which I rarely give. A great organization with one of the nicest and widest selections of quality swiss timepieces around. Highly recommended. I will return. 01087 read more

This business is first class. I've never had a bad experience here. They've served my watch several times. I made the mistake of letting another jeweler size a ring and they butchered it. I took it here and they fixed it at half the cost of Jack the Ripper jeweler. Lesson learned. read more

Jerry Negrin was awesome! He provided same day service for my son's watch right before Christmas. Will definitely be back to buy a watch.

Love this place- and all the people who work here!! The have an amazing selection of jewelry,watches and specialty gifts. If your looking for something and they don't have it- ask, they will find it for you. Their special events are always a great time. Top notch Windsor Jewelers!! read more

Windsor Jewelers - Jewelry Near Me - Winston-Salem, North Carolina

Just made another watch purchase from Kevin at Windsor Jewelers in Winston Salem! I've purchased around 15-20 luxury watches from Kevin and keep doing so because of his knowledge and professionalism but most of all because I know that I can trust that they have my best interests at heart. Whether it's trading in a watch and getting fair market value or pre-paying for a watch that is shipped to me out of state I always feel comfortable with our relationship. I've had only positive experiences with Windsor and I will continue purchasing from them in the future. I highly recommend Windsor if you are looking for a luxury timepiece as their selection is absolutely insane! A watch lovers dream! - Andy Walker read more

We visited yesterday and we were very impressed with Jeff Page and his advice to our questions. What a wonderful gentleman and also our female greeter we engaged with. If we move to this area, we will be one of their clients. read more

Windsor has repaired a custom ring for me twice now. Each time they did a fantastic job and I came away impressed by the level of customer service provided. Not once did I feel as if I was being sold or pushed. Of course Windsor sells a great many things that are beautiful and high in quality, but nobody pushed me to look or buy. I leave with a good impression and will surely keep them at the top of my list when shopping for jewelry, timepieces and related things. read more

Windsor jewelers has the best of everything - watches, diamonds, service, and staff. I only come up to North Carolina to visit family once or twice a year, but I always make sure to go get what I need at Windsor rather than any stores in Florida. They have the best selection of watches, engagement rings, and everything in between. Everything is sourced from quality artists with the highest attention to detail. We've gotten watches, necklaces (the pearls & diamonds - unparalleled), earrings, and even our wedding bands here. I usually go in having an idea of what I want, but the lovely staff really help me narrow it down and leave extremely happy - they're patient and understanding and really give the clients all their time & attention. It's easy to go to any ol' jeweler....but Windsor Jewelers is a step above them all. I'm a life long customer because of their commitment to quality and their customers. read more

Windsor Jewelers - Engagement ring from Windsor - Jewelry Near Me - Winston-Salem, North Carolina

First, my apology for taking so long to go back to see if my review was ever posted only to my dismay to find that it was not. I am still posting because it is so easy to see the bad end of public service that I wanted to be sure to give kudos when earned. I was in need of having a couple of rings appraised for an estate that I am working through. From the phone call to set up the appointment to the end of my experience was nothing but excellent service. When arriving for my appointment with Mr. Jeffry Page greeted me with a sincere smile and handshake. I explained to him what I needed and from my body language he was able to tell that it must have been my first time and there was a need for a quick turnaround. He explained to me that he had a few ahead of me but he would do all he could to complete the needed appraisals. Normally, that would mean that the service may be completed in a couple of days if I am lucky, but to my surprise I received an email and a phone call prior to the end of the work day to let me know my rings were cleaned and the appraisal was completed. My Certificate of Appraisal was ready for pick up. Did I mention that all of this took place on December 30, 2022 when many are trying to get through their current work on hand and prepare for closing? Many will not take on any more work, but he went in my opinion over and above the call of duty to be sure my need was met which took a huge need off my list of things to complete. Pushing my luck, I made another request which was to ask him to please email the information to me and the lawyer's office and without hesitation he said he would with the same positive vibes. Mr. Page was very professional and again I am grateful because this closed another critical step in the estate process. When I returned to pick up the items I did thank him, but wanted to publicly thank him for the outstanding professional job done. Thank you Mr. Page!!!! If you are in need of this type of work I strongly suggest that you visit Mr. Page at Windsor Jewelers at 526 S. Stratford Road in Winston Salem, NC. Gwen Whitaker read more

Windsor Jewelers is a great local jewelry store. When it is time to buy an engagement ring or wedding band Eric is the guy to talk to. He is really good at explaining everything you need to know but not being too pushy or salesy. We went in to talk to him about the type of engagement ring I was looking for and he worked with my fiance to custom design the perfect one! They do have various sales throughout the year so depending on the timing you can save a bit with whatever promotion they have going on. We will be back for our wedding bands! read more

Windsor Jewelers - Jewelry Near Me - Winston-Salem, North Carolina

Update: my first experience was very pleasant with this jeweler when I needed a diamond replaced & refitting of my engagement ring... With a price tag over $100, but honestly very reasonable given the work that was done. Recently I needed a silver chain repaired, I didn't quite have the same experience...a week after I dropped the chain off I called to check on progress, they verified what I wanted done (something I thought we already discussed)...then another week later I called asking if it was done yet, they told me I could pick it up. Wow, bad communication & 2 weeks to fix a minor chain link is a little much. However, the price was under $15 & of course the quality is always good. But just a little disappointed that my second repair seemed petty enough to them not to call me :-( read more

Windsor repaired three pieces of jewelry for me. One ring was over 85 years old with a broken set and damaged band and it came back looking brand new. The price was reasonable and I am very pleased. Everyone I spoke to was friendly and helpful. read more

I must come here every weekend & just look at the watches I would love to own but will never be able to afford. I have to carry a drool bucket when looking at these exceptionally exquisite pieces. The service is top notch. I must know 5 people plus the owner & his son. Just an Incredible place to just hang & have fun. They do a great deal of events like open house watchtober fest & many more. As far as watch lines ok let's see. Tag Heuer, Breitling, Bell & Ross, Ulysse Nardin, Luminox, Shinola, Tissot, Tudor, IWC, Longines, Montblanc, Panerai, & my favorite. Patek Philippe. They have Rolex as well but it's at there other store in Charlotte. If you ever end up buying a piece of art ask for Eric he'll take great care of you. Tell him Bronson sent you. He'll know. read more

See all

My fiance and I had an fabulous experience working with Cortney at Windsor to design an engagement ring. The difference, compared to some of the big name jewelers, is immediately felt when walking in. We were met with a warm greeting, and treated with a friendly respect and trust that we did not find anywhere else. We were worried that this would mean the prices would be exorbitant, but after comparing to some online providers, we learned that their pricing is reasonable and competitive. When considered with the quality of the customer service, it is an unbelievable value. We chose to design our own ring, working with Cortney, and Heath, the custom jeweler at Windsor. They were very patient while we figured out how to get the ring we wanted and were very knowledgeable in understanding how to get a ring that would be both beautiful, but still secure. We had to do a lot of remote communication, since I live in the triangle area of NC and my fiance lives abroad. They were clear with communication, and prompt with responses. Cortney took the time to record videos of options for us, voicing over with a description to help us make decisions from afar. For the instances in which we were able to come into the location, they were professional and attentive. Cortney even went the extra mile, and was able to work with us to help us arrange a lovely surprise for my fiance. She helped us figure out how to finish payments, arrange a pickup and keep everything a secret so that I could surprise him by arriving on a trip wearing the ring we designed together. I cannot recommend Windsor Jewelers enough. I'm incredibly grateful for everything Cortney, Heath, and the rest of the team at Windsor have done for us. read more

This staff is amazing especially Jenifer who is more than helpful and knowledgeable on every price they have to offer in this location please ask for her with all your future purchases. read more

I am a watch collector from upstate New York who has come to know Windsor Jewelers well. I have purchased a number of their finer watches and have been impressed with their friendly, professional and competitive pricing. Our relationship is going on 10 years, and last year they invited me to join them in attending the Patek Philippe 150th Anniversary event in New York City. I met the extended families of Windsor Jewelers; Rob and Ben Simon and Kevin Slusher who I had been communicating with over the phone for years. They and their colleagues are great people to do business with and go the extra mile for their customers. Next month my wife and I are going to Winston Salem for a watch event, and to see the new Patek Phillipe boutique at the store. (Truth be told, its a great excuse to do a 4 day holiday in the Carolinas). Windsor is a jewel in the field of horology! read more

Such an amazing experience! Natalie was such great help and we left with amazing wedding bands! Thank you Natalie for all of your help, attention to details, and for letting me leave with a more dazzling ring walking out than I had walking in! read more

We had a great experience with the Newest associate at Windsor by the name of Antwone. He was the first to approach my husband and I. We were not very dressed up that day being a relaxing day and also being a diverse couple some of the other associates didn't approach us but just looked at us....need I say more? Antwone was patient and kind as was his manager David Garrett who made sure we were well taken care of. To the other associates that gave us the looks and didn't want to help us, shame on you. Antwone and Mr. Garrett will go further and they did that day. Thank you both for your assistance again with our purchases. read more

I want to love Windsor. My husband and I went here to looking for my anniversary ring . Service was okay, not outstandingly friendly, but okay. I found a couple of rings that I was very interested in. I wanted to think about it because I didn't feel like I had found "the one" I couldn't live without. I am glad we waited. Then out came the Windsor Jewelers Super Bowl ads in 2012. Soooooooooooo tacky. They were SO unfamily friendly, I was embarrassed for them. Sophomoric humor? For a jewelry store? Really? I would expected that from Hooters, NOT from Windsor. This completely changed my view and I have crossed both rings (which were two of my favorites that I have seen--definitely at the top of my list!!!) off. I just can't see giving our $$$ to a business who is so clearly shallow about what they do. Disappointing, indeed. Keep shopping...this isn't the place to invest in your jewelry. read more

Windsor jewelers has a wonderful selection of David Yurman and Ippolita, two of my favorites. Service is always prompt and incredibly friendly. They offered to order a specific piece of David Yurman for me and now keep a handy wish-list which makes shopping very easy for my husband. I've shopped other jewelers in Winston-Salem but my favorite is definitely Windsor! And they also support the community in numerous ways be it the Wind Symphony, Associated Artists or Second Harvest Food Bank! Now THAT is a hometown business to be proud of! read more

Years ago, my husband had an diamond ring made for me in Turkey. We took it by Windsor's to have an appraisal done, fully expecting to leave the ring and pay for the appraisal. The sales clerk took the ring and came back in a few minutes and told us the ring was made of silver plated with gold. My husband knew this was not true so we went to a competing jeweler and had a professional appraisal done. The ring was 18 carat gold, just as my husband knew. I will never use their services based on this lack of knowledge. read more

Natalie always takes care of us! Beautiful jewelry and great service. We have always felt welcome and will return for our watch and jewelry needs. read more

To be honest I was super nervous about the process of looking for an engagement ring. I heard great things about Windsor so I decided to go take a look. I was greeted by the whole staff and felt very welcomed. During the whole process of looking I felt like an important client. I was offered a drinks and didn't feel pressured to buy, I was extremely comfortable. After a few trips down to the store and additional guidance through email and phone calls I picked out the perfect ring. My wife also purchased a beautiful timepiece as a wedding gift for myself. I can't thank Windsor enough for wonderful experience during this purchase, I will most definitely be back for something else. read more

Windsor is not your ordinary jewelry store. The store has been in Winston for over 20 years. It's where my husband had my engagement ring made 28 years ago this June. If there is a special occasion and jewelry is on the list Windsor is where we go. There is no other place like them as far as I'm concerned. They are like family. The staff knows you when you walk in. We typically deal with Michelle however, anyone in the store is knowledgable about the lines they carry. If they do not then they ask for help. I've had things appraised fairly here as well. Repairs are done in a timely manor and very high quality read more