Very well organized vet clinic. Unparalleled care and…read morecompassion for animals and their human best friends.

Great caring staff. Highly recommend to all. Very nice on the phone too. All around comfortable…read moreplace for your pets.

Does fairly good work on the animals - had two kittens spayed there because our regular vet doesn't…read moredo surgeries, both came through fine, though the sutures on one were less tidy than the other. The staff / owner doesn't seem to understand science very well as their "policy" is to require all visitors to the office wear a mask, even though they don't prevent transmission or acquisition of respiratory illnesses like Covid (maybe they should read the Cochrane Review report) and wouldn't let me pick up my two kittens without wearing one. When I waited outside one of the staff members came out and took her mask off, saying she liked to get a break to breathe the fresh air. Won't be back.

I had some pretty mixed feelings about this place, so I'll do my best to paint the picture here and…read morelet you decide if it's right for you. My dog was having an issue with her foot that I had hoped would clear up on its own, but she got a little testy about, so I decided to bring her in. I called in the morning and they had a couple of slots open for the same afternoon, which was great. We arrived to a construction site, lots of power tools and men stomping through in their boots. My dog was not particularly disturbed by this, but going to the vet is already not her favorite thing, so it might have been nice to get a heads up. Especially knowing that she was feeling a little protective of her foot, I'm not sure if I would have chosen to bring her to an additionally stressful space with a bunch of strange extra people. The staff was accommodating enough and apologetic of the chaos in their space. We were moved into an exam room pretty quickly. One of the techs came in and asked a bunch of questions and entered everything into the computer. Eventually the vet came in and asked a lot of the same questions, which is fine for verifying everything, but I wondered if she had checked in on the computer info at all. She did an exam. She noticed one growth on my dog, but missed the other, and didn't note her couple of chipped teeth or the spot in her eye that most vets ask about, so I'm not sure how thorough this was. She took some samples from the paw without much explanation of what they were trying to do or learn or what the cost would be. They disappeared to check them out for a while and came back still not really knowing what was causing it. She did give some options while deciding on prescriptions, which was helpful. My dog has had a very similar issue in the past, which we went to another vet for, and it cost about $40 less for the same exam, procedures, and prescriptions ($145 vs $187), so this place seemed a little on the expensive side to me, and I'm not convinced that the care was better. I also asked both the tech and the vet about heartworm meds; neither seemed to run with this and offer to do the test, so I guess we will update them later. They've already done her exam, so we will probably go there to update vaccinations, but I'm not sure that I would stick with them otherwise. Seemed fine, not great.

I've been going here for over 20 years. Never had a problem. They're very kind, professional, and…read morecompassionate.

The staff here at riverbend have been very sweet and professional when I take my pup for her check…read moreups. So far I have had not 1 bad visit.

I used to love Catherine, now it's more about money, not the welfare of the animals. She's willing…read moreto allow an animal to suffer with an ear infection rather than call in a prescription at Chewy so my cat isn't miserable! They're the ones who diagnosed her with chronic ear infections. They demanded I had to bring her in to see them in order for them to send the prescription! That is absurd she going to have them the rest of her apparently. Isn't that the name chronic? I'm on unemployment struggling to get by, but they want money anyway before the animal getting relief!! They call themselves vets! Anyone working with animals needs compassion clearly greed took this place!

Paisley did not have to be abused while receiving her veterinary care. Romeo was not treated the…read moresame way. Though, I guess he paid his price for that. Dr. Catherine cleaned only one side of his teeth. What about cleaning all of his teeth? I paid the full price for Romeo teeth cleaning. Why did Romeo receive half of the services ? Sugar River Animal Hospital abused Paisley under doctor Catherine McLean. Hailey is presumably the person who carried out the abuse. AAHA accreditation implies veterinary care that is not abusive or negligent, but the opposite that is modernized and focused on less suffering of a pet.

I have never left a negative review for a veterinary hospital because I understand that most…read moreclinics are understaffed, managing emotionally charged situations, emergencies, rising costs, and significant burnout. That said, I feel obligated to share my experience. I initially brought my cat in for an examination and urine culture. The appointment took approximately three hours, which was surprising given the nature of the visit. I have experience working in shelters and veterinary settings, so I came prepared with detailed notes in an effort to make the appointment as efficient as possible. I was later told that extended wait times in exam rooms are not uncommon at this practice. I have nothing negative to say about Dr. Lindo. She was knowledgeable, collaborative, conversational, and open-minded. Based on my interaction with her alone, I would have been willing to return. Unfortunately, the remainder of my experience raised serious concerns. During the visit, a manager assisted in handling my special-needs cat. The handling was unnecessarily forceful, including scruffing and allowing him to struggle excessively. As someone familiar with handling practices, I found this troubling and inconsistent with low-stress and fear-free techniques. The most concerning issue involved my cat's urine culture. I paid approximately $700 for the visit, which included sending out the culture. I routinely request urine cultures because they identify the specific bacteria causing an infection and help ensure the correct antibiotic is chosen, reducing unnecessary antibiotic use and helping prevent resistance. In my experience, these results typically return within five days. More than three weeks have now passed, and I still have not received the results. Because of the delay, I ultimately had to start my cat on antibiotics without the benefit of the diagnostic testing I paid for. At this point, even if the results are eventually provided, their clinical usefulness has been significantly diminished by the passage of time. I have called multiple times seeking an update. On each occasion, I was told someone would call me back, yet I never received a return call. When I did speak with management, I found the communication unprofessional and concerning. I had originally planned to have my younger cat spayed at this hospital. However, given the handling concerns, lack of communication, and failure to provide the diagnostic results I paid for within an appropriate timeframe, I no longer feel comfortable entrusting my pets to their care.

I was thinking of not writing a review because this is the best-kept secret in the veterinary…read moreworld. To say I am impressed is far too short of our experience. Dr. Claire was top-notch. Not only does she has the experience to diagnose our family dog, but she also has the BEST "Dog Side Manner" I have ever experienced in a veterinary office. Dr. Clair's professionalism was like talking to a family member. She took the time to explain in detail our doggie's ailment. The intake staff was absolutely a member of the team. Best of all, our hats off to Raza. You will not find anyone better in any veterinary clinic that can fulfill his role and support "patients" and clients. Dr. Claire's group is really one of the best. Having come from Southern California, where veterinary clinics are large in numbers, we found a home for our Samantha under the care of Charlestown Animal Hospital.] The team really deserves more than a five-star rating!

The staff and service at Springfield Animal Hospital all rate 5 stars from us and our pooch Nelly…read morewho needed a splenectomy last month. We were able to get a nearly immediate appointment when Nelly was vomiting and coughing. Dr Brad diagnosed the issue quickly and provided us with our options. Nelly had surgery the following week and has recovered fully. The entire procedure came in under the estimated fee. Follow up visits, including one where I was worried about her incision and just needed reassurance that it was ok, were all included in the surgical fee. And that fee was reasonable and fair, in my opinion. I would not hesitate to bring my pets back for care and highly recommend them.

They like to make you an appointment then cancel it at the last minute,no inconvenience to them…read morescrew you,it's all about the money,I'll be finding a different vet, there employee issues aren't mine.