I recently assisted a friend who is suffering with memory loss at their rehab facility. Her…read moretreatment was great and activities were amble as she is very much a people person. I was pleased with how she was treated. I was particularly impressed with dealing with the social worker office who advised me of her insurance coverage. She received quality care during her 20 day visit. Dining for the guests is very nice. Many residents eat in their room but my friend chose to eat in the Bistro dining room. She made friends quickly and on severely occasions I had lunch or dinner myself there and was required as a guest to pay nominal fee but the servers told they couldn't accept a gratuity. The staff was always pleasant and patient with the guests.

I spent 2 weeks in the Skilled Nursing Facility. I was happy with the nurses and CNA's there. I…read morealways got a timely response when I pressed the nurses call button. They had cleaners come into the room daily. The food was good and you had choices. I wished they had PT twice a day instead of once. Overall I was pleased with my care there. Sharon R.

My husband was transported there from a rehab hospital. It was the BEST thing we ever did. The…read morefacility was beautiful and each room had a screened in porch so you could take your loved outside if it was nice. The nurses were compassionate and explained what they were doing and what to expect. The facility was painted a pale yellow and was very peaceful and restful. You felt at peace in the hospice building. My husband has been gone a week and hospice called and ask if there was anything they could do and said they would call again in three weeks. I CAN NOT RECOMMEND THEM ENOUGH.

They tried to scam me and try to make me sign paperwork that says I was responsible for payment of…read moreservices, but they were telling me it was free. Why would I sign some thing that apply just need to make a payment. Why would they have that in there if it is in fact, free? The man seems like a scammer. He said OK you don't have to sign that I'll get you a paper copy it will cross it out and initial it. He went to get the papers and never came back, but I still wasn't signing that either because that doesn't hold up. He's in no position to change contracts, so I felt like I was being scammed at the hospital in front of my dying cousin.

I have lived in Independent Living for almost 6 years and I love it here. Nice people, great food,…read morelots of menu choices, pretty grounds for walking, and lots of social activities from cards and board games to exercise classes to Wii bowling and line dancing. And if I should need help, there is Assisted Living, Memory Care, Skilled Nursing, available to me.

My friend is in the skilled care unit. Everything is kept clean and dinning room with cloth table…read moreclothes. Staff pretty good but at times a bit slow probably like everywhere. With limited staff. The one thing I don't like is clothes even tagged seem to get lost in laundry at times. Transportation is expensive to get to appointments I think it should be a part of your stay. They do have a sign in and who you are and who you are visiting to go in.

I'm assisting a friend who is moving into this facility. The staff is extremely helpful and kind to…read morethe residents. The care providers are very professional. Quality independent assisted living with perfect care providers.

My mother has been a resident in Memory Care at The Gallery at Cape Coral, formerly The Waters,…read moresince Jan 2023. Frankly, I can't say enough about how wonderful this place is. My family and I are here very nearly every day, at all different times, so we see all different shifts, departments and activities. The nursing staff and care givers are AMAZING; warm, competent, PATIENT, professional, fun, engaging and very loving to the residents. From the drivers, to the therapists, activities, facilities team, front desk staff, housekeeping, sales & marketing...they all have a moment for a quick word, a hug, a laugh, a warm smile. The staff operates as a team, focusing on each individual resident and their life enrichment. Of course, at times issues occur. They are dealt with quickly and any necessary changes made with little drama. I have witnessed the Director of Nursing giving clear and direct correction to the team - and yet still with a respectful, compassionate and team/resident focused attitude. While safety is paramount, unfortunately there are occasional accidents / falls. They clearly have tight policies in place, and the staff react IMMEDIATELY; often running to help, quickly assessing the situation, calling for appropriate nursing assistance, and securing EMT'S if necessary. They also manage the other residents keeping them supervised and calm, while handling the emergency. There was a fall recently, and the med tech reacted to the unusual loud SOUND, before even the resident called out. He and another CNA stayed with the resident, the Director of Nursing was there within 2 minutes, and the EMT's were on scene within about 6 minutes. The reception team always have a kind word to say and a warm welcome. My brother, who lives out of state, visited in Nov. He was warmly greeted by Leon, who remembered him even though his last visit was in February. Leon is also regularly found playing chess with a resident, while he is watching the door, working the phones, etc. When you walk past the front desk and find the Director of Nursing covering the desk because the receptionist requested to attend the funeral of a resident that speaks volumes about the team environment and resident/family focus of this facility. The facility itself is lovely, and they truly use the entire place. They have everything available to the residents, and although mom is on the Memory Care side, we often share in the Assisted Living events, meals, bus trips, etc. They are truly inclusive and make accommodations for all the residents to enjoy and live their best life. The activities are a major focus for us, and this is very key to Mom's happiness. There are loads of things scheduled all day long and they do their best to keep the residents engaged both mentally & physically, with ability-appropriate activities, or just inclusion for those unable to participate. Stimulating music, sing a longs, dancing, bingo, arts & crafts, decorating, garden club, nail care/manicures, pet therapy, bowling, axe-throwing (a BIG favorite), movies and so many more keep the residents engaged and active. When my mom sees the activities director and walks away from me to hug HER it warms my heart. Additionally, Jodi goes and gets Mom and the residents she knows want to participate, plus encouraging the others to come today to check it out. Inclusive, fun, joyful, and engaging. As well as summer picnics, dinner dances, bus rides, lunch outings, the facility also has special events planned around the holidays. These always include getting the residents dressed up and groomed just a bit more special...whether the families are there or not. They go to great lengths to make this 'home' for each person. They check on mom two to three times each night, often two CNA's together, changing her if she needs it and making sure she is comfortable and resting well. The dining room is lovely and set up well, the food excellent, and they serve as if you are at your favorite restaurant. And while memory care needs special considerations in their dining room and isn't as 'fancy' it is still wonderful and completely appropriate for the clientele. The residents are given appropriate choices, and yet their preferences are noted, so if they are unable to answer they are still served as if they did. IF someone has trouble eating, the staff will feed them, gently and with kindness. And if someone is perhaps ill or just needs a little special treatment, a different meal, Burger, BLT, grilled cheese, is provided. We researched quite a few places before deciding on placement. Mom has thrived under the care provided here, as have so many of the residents, and I am grateful I found this place at this time in her life.

My mother was in the Memory Care Unit at the Palms. Initially, we were very pleased with the place,…read morecleanliness, personnel, etc - as time progressed the whole facility really went downhill. Her room was so dirty, it looked as if no one ever really cleaned the floors under her bed, or anywhere in the room. They blamed it on her never wanting to leave the room. The staff was downright nasty one day when we were waiting to be buzzed in and my granddaughter tried to open the door (by accident - she's three) and the alarm went off and the attendee was extremely nasty and rude about us "grabbing the handle". When my mom first got there they did field trips, some painting/coloring activities and other things she enjoyed and would participate. After they had a change in personnel all I would see is the people just parked and watching tv. You can tell by their FB posts that they hardly do anything. Management is HORRIBLE about returning calls and honestly it seems like they do not care about the residents at all - just the money. So sad!!!

My 91 year old Dad has been in independent living resident at The Palms for almost 3 years. He…read moremoved from Venice FL to be closer to family. He has been very happy with The Palms, most especially with the way they are dealing with the Corona Virus Pandemic. The administration and the entire staff have been proactive and exceptional. They explain everything clearly to their elderly population. They reassure their residents regularly. Fears and worries are allayed in an ongoing manner. The staff checks on each resident and makes sure everyone is in good health daily with temperature checks and health questions. Instead of dining room service, there is room/apartment service three times a day to keep people safe. Social distancing is monitored while giving all residents freedom throughout the facility and as well as the grounds. Though residents cannot take The Palms bus at this time to see to their personal shopping needs, the amazing staff is doing the shopping for their vulnerable residents. There are no visitors allowed at the current time in order to keep people safe. I speak with my Dad several times daily and feel confident that he is safe. A HUGE THANK YOU to the entire administration and staff at The Palms on Winkler in Fort Myers for keeping my Dad safe, healthy, and happy and for keeping his family worry free. Sincerely, Barbara Z. Petilli Lutz

This community is a MUST SEE!!! Very unique setting of five cottages and landscaped courtyards…read moreenabling residents to walk freely and enjoy gardens, patios and pathways within a safe and secure gated setting. Great staff and administration. Definitely encourage visiting!!!

My mother had been at Pacifica for respite care a couple times, so when it came time for a…read morepermanent place Pacifica was our choice. She already had friends there, the staff knew her and she felt comfortable with the move in. The care takers are patient and caring, they make her laugh and she tells me how "sweet" they are. She recently moved into the renovated cottage and the garden/courtyard is beautiful. She doesn't always want to participate in outings and gatherings, but I appreciate the staff firmly encouraging her or else she would enjoy just relaxing in her "apartment" coloring and listening to music.

beautiful but, climbing costs has made i impossible to live there and can be monthly up charges…read moreinstead of quarterly. It makes it hard on people that have a certain income. Maybe they have the information before they move in that the person is worth so much but, circumstances change.

Amavida staff were all excellent to deal with from the first contact to tour the facility to the…read morelast contact when my mother passed away there. From their administrative staff to their nursing staff they were kind, compassionate, competent, friendly and efficient. The facility is beautiful, the food is excellent and I would recommend it highly. I want to live there (in twenty or thirty years that is!).