I needed alterations to my mother of the groom gown. I felt like the price was a little steep, but…read morethe dress fit perfectly. It was a great wedding.

The service here is excellent. The owner is one of the nicest people I've met since moving to the…read morearea. She always has a kind word and takes wonderful care of my clothes. Also, she folds sweaters and puts them in a paper bag for pickup. Less plastic in the world. The prices are very reasonable. Every time I go there I leave satisfied and feeling good about supporting a local business that understands how to treat customers.

Here's what BS has right: the store is bright, clean and well merchandised. The inventory is…read moreupdated, alterations can be made on premises, salespeople are helpful and not pushy. Here's what BS has wrong: management and customer service. And these are big when the price tags are equivalent to high end department stores where you can also find the same amenities. BS also has an extreme ALL SALES FINAL return policy. Much like other reviewers, I had a dress special ordered for my son's wedding. I had three fitting appointments. At each store visit, my salesperson, Rocky, styled me with sportswear for the wedding weekend and beyond. By my last appointment, I had spent almost triple the price of my MOG gown, but I was pleased to have supported a female-owned small business, and I told the owner, Sara, exactly that. . When I left the store my MOG gown fit perfectly. Rocky and Sara packed it for me, and I was assured they had sold lots of dresses by this manufacturer, and the dress would travel well. That was not the case. Getting dressed for the wedding I discovered the length of the gown had "grown" approximately three inches. I walked my son down the aisle with the skirt portion hiked up under my armpits. As the day progressed, so did the length. Instead of the flowy, sequin top I dreamed of, rolls of fabric are apparent in every picture, as I hiked the skirt higher. I made a follow-up appointment at BS. No one argued that the dress had "grown." Sara immediately told me she wasn't giving me a refund. I asked her to contact the manufacturer on my behalf. She refused, arguing that the material was not defective and insinuating I had worn different shoes or undergarments. Rocky was sympathetic. The seamstress made no comment on the material but pinned the skirt to be re-hemmed. Of course this wasn't BS's fault. Nor can they give me a redo on my son's wedding. But a little compassion and customer appreciation would've gone a long way. Yesterday, I picked the dress up for the last time. Sara saw me but said nothing. I left, then decided to come back in and talk to her, which I did quietly, in the back of the store, away from other employees and customers. I wanted to give her the chance to do the right thing - something, anything to keep me as a customer. I said I wouldn't be returning. Her response was a blasé "okay." When I asked her if she knew why, her comments were shockingly accusatory, and she asked me to leave the store and not return. The entire exchange happened in less than a minute. Management's unwillingness to take any responsibility and heartless lack of empathy prompted me to write my first YELP review. Buyer beware.

I went to Berta Sawyer for a dress for a special occasion, the sales person was great and I walked…read moreout with a beautiful beaded dress. However, some of the beads fell off when I tried it on at home 2 days before the event. When I returned to the store, I was told all sales were final. The seamstress was very kind and offered to fix it, but I didn't trust the dress would hold up. What really shocked me was how I was treated. A staff member (or owner?) accused me of lying about and when I bought it, insisting it must be old and that I'd already worn it. Thinking of replacing the dress, I tried on a few other dresses, and was told there was "no way" I could be the smaller size I mentioned, even though the larger dresses were all way too big on me. Overall, the service was unprofessional and unnecessarily rude. I left feeling disappointed and disrespected--definitely not the experience you'd expect when buying something special. There were some nice/kind staff people but not enough to make up for the rudeness and being accused of lying. updated based on BS's comments: the dress was in fact not fixed to perfection and I ended up sewing a column of beads on the dress after it was fixed. But moreso, in my opinion, Berta Sawyer's response validates my initial review and how they treat customers.

Reliable, good service every time! I had them alter a dress for a wedding I am going to and it fit…read morelike a glove. And at a very reasonable price! Can't recommend enough.

The elderly gentleman is rude and I won't be back. I merely asked if he could secure the bottom of…read moreitems by tying a knot in the bottom of the "bag" and he advised that, "you can do that yourself." It's just rude. Not to mention, it wouldn't have inconvenienced him at all. I just don't/didn't have the interest in trying to convince him otherwise and have transitioned my support elsewhere.

I had an emergency and needed some pants opened up in the waist. They got me in and really took…read morecare of me. Their professional and very personable. I have no problem recommending them as your tailor. I will use them moving forward for all of my tailoring needs. You can't go wrong with these guys. Give them a shot. You won't be disappointed

From the owner: With over 30 years of experience, we specialize in custom clothing creation and offer a wide range…read moreof alteration services. From bridal gowns, formal wear, prom dresses, and leather tailoring to casual clothes and all kinds of suit alterations, including tailoring suits, we do it all. Our team is dedicated to precise craftsmanship and timely service, working with all types of fabrics to deliver high-quality results at reasonable prices. Whether you need intricate custom gowns or simple hemming, let us bring your vision to life!

The worst dry cleaning ever, couldn't find my dry cleaning so I waited 20 minutes while they…read moresearched. No apology whatsoever. Then told me that a jacket couldn't be cleaned cause it was "too dirty". I had literally washed it before dropping it off - I just couldn't get the wrinkles out. Regardless, your job is to clean clothes. Worst ever Kathleen: 2 years of responding to posts about how zips is awful. Change it within the store - not With all the miserable reviews. The store was very clear that they considered it "too dirty" and wouldn't clean it.

Fabulous place!! Very reasonable pricing, and clothes are ready the next day!! Fall/Winter is on…read morethe way, so I had four coats drycleaned, and I couldn't be more pleased

From alternations, to dry cleaning, to pressing, Leto's has done it all for me. Recently, I got a…read moreking size UGG bed comforter cleaned and a dress for my engagement shoot pressed. They both turned out flawless. The only disadvantage is their hours. They close at 5:00 PM on weekdays. I get home from work after 5 so that leaves me just Saturday to pick up my items (which is fine). I love that they still utilize the drive-thru because it's convenient when I'm picking up a comforter. They place it in the back seat and send me on my way. Prices are reasonable. The owner, Frank, and his wife are always a pleasure to talk to whenever I stop in.

Quality care and friendly service. Always willing to accommodate my needs. I would recommend them.read more

I've been using this establishment for alterations for several years now through the drop off…read morelocation I go to, and they've consistently done an outstanding job. From hemming pants and tailoring blouses to adjusting suits and dresses. From my items the workmanship is always clean, and professional. The turnaround time is always reasonable, and I appreciate how they take the time to understand exactly what I want before starting any adjustments. Even when I've had garments made from delicate or tricky fabrics. I may not have visited the main location myself, but knowing that my items are altered here gives me total confidence. Their skill and reliability deserve real recognition.

I had a very disappointing experience with this dry cleaner…read more Before leaving two dresses that I needed for events on July 3 and July 4, I specifically asked whether they would be open on July 3 because I needed to pick them up that day. I was told my dresses would be ready after 12:00 p.m. on July 3 and that the store would likely be closing by 3:00 p.m., so I should come sometime after noon. When I arrived shortly before 12:00 p.m. on July 3, the store was completely closed. There was a sign on the door stating they would be closed that day. Unfortunately, a sign on the door did not help because I had already been told in person that the store would be open, and I had planned around that information. As a result, I was unable to wear either dress for the events I needed them for. When I returned to pick up my clothes, I calmly explained why I was frustrated. Instead of acknowledging that I had been given incorrect information, the owner told me they decided not to open because it was too hot to come in and that customers had been notified by placing a sign on the door. I explained that a sign on the door was not an adequate way to notify someone who had already been told to come between noon and 3:00 p.m. to pick up clothing needed for holiday events. I asked whether a discount could be offered because of the inconvenience, but she refused. When I said I would not be returning and would share my experience in a review, the owner responded that she "didn't want my business anyway" and then told me to leave the store. In my experience, the prices are higher than other local dry cleaners, and I have not found the quality of the cleaning to justify the cost. After this experience, I will be taking my business elsewhere. I have had much better service, pricing, and overall quality at Fairway Cleaners in Dresher. Mistakes happen, and I understand that plans can change. What was most disappointing was not the closure itself, but the complete lack of accountability, empathy, or customer service afterward. A sincere apology would have gone a long way. Instead, I left feeling dismissed and unwelcome.