I have been a customer of the Homewood location for about a year, and until this incident I generally experienced excellent customer service and quality products. That's exactly why I continued shopping here and why this experience was so disappointing. After returning home from my most recent purchase, I discovered that the container containing the pre-rolls I purchased was empty. The packaging appeared to have been opened and resealed, and the pre-rolls were missing. I also purchased Cookies THC edibles as a gift. Because I no longer had confidence in the integrity of my order after discovering the missing product, I chose not to give the gift or use it. What has been most disappointing is not just the missing product, but the lack of communication afterward. I made several attempts to contact the dispensary by email to report the issue and seek a resolution, but I never received a response. As a result, I disputed the charge with my financial institution. I'm sharing my experience because I believe customers deserve both quality products and responsive customer service when something goes wrong. I sincerely hope management reviews this matter, investigates what happened, and takes steps to ensure it doesn't happen to another customer. I would welcome the opportunity to resolve this issue professionally. read more

They have this new product by botanist it is called. Apple fritter cake and it is off the scale, as to the smell taste and the effects of it. I wanted this review to reflect that for anyone willing to stop by this nice place and try this new product and for those who read yelp on a regular basis you better get over there and get this product. It's a go-getter. read more

Rude and uninterested cashiers with outrageous prices for mid and just a generally downcast atmosphere at Homewood Windy City. Could at least play some feel good music to vibe to while waiting forever for 1 bud tender with 8 cash regist. Smh read more

I've been to the store a few times, and generally speaking I quite like it. What I like best is their selection -- generally they have many edibles that include regular THC as well as CBD/THC blends which are my favorite. I will say that I am always surprised at the line, there is often a wait to purchase things. You can reduce your wait time by picking up orders that you have placed online. Generally speaking I would say the staff here are knowledgeable and kind, there is security to get in where they check your ID, and they have clear lines. You can order things at the kiosk inside which lists prices, and if you have any questions you can ask the staff members throughout the store. The location is clean and feels very legitimate. They have discounts for seniors and veterans! I will definitely come back :) read more

Windy City Cannabis - Summer deal - Cannabis Dispensaries Near Me - Homewood, Illinois

This location has great service and I usually never have to wait as a medical user. Staff is attentive and friendly and they are available to help you make and order or recommend something for your preferences. I enjoy the music they always have going and the experience is pleasant. I've tried this place a few times and I have the same consensus about dispensary weed. It's just not good weed. They advertise the THC content and you can choose the highest one and it will be dry with a horrible smell and no sensation. I do think this location has considerably worse weed than the locations in predominantly wight neighborhoods. Edibles are very weak and most of them taste very weedy. Cost is way too high and it should be noted that if you are purchasing something on sale it's very old weed. If you take a free pre-roll be prepared to cough up a lung cause it's even older. The freshest product I bought from them was packaged 2 months ago. IDK how it's being stored but their weed dries out really fast and it's just not worth the high prices being charged. I don't think I'll return to this location, but continue to shop around elsewhere. I will say I've been a heavy smoker going on 13 years now so noobs are encouraged to give this place a try. You may really enjoy the products. Connoisseurs, don't waste your money. The pic below is what I have left of the $64 3.5g Kush Mintz weed I bought. Super dry. Just packaged 2 months ago. The seal was broken on this bottle as well which I'm sure added to the experience. I don't expect to get my money back or a replacement but I was really sad about it. read more

Windy City Cannabis - Kush Mintz - Cannabis Dispensaries Near Me - Homewood, Illinois

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worker don't even know what he's selling, telling me it's a specific item and then i open it and it's another thing ? and ofc he can't do nothing about it, hire people that actually know what they're selling, why does it say it's concentrate and i confirm with him then to open it and it's weed then he wanna talk about it's bc it has concentrate inside like ? its not the same thing, THERE WAS A WHOLE PICTURE on the screen that showed WAX, hence why i asked to make sure it was concentrate. read more

my first time coming and my host/cashier was Allan. he was very professional and suggested some good options and the experience was easy and hassle free. I will return! read more

Nice dispensary cant lie only negatives are 1. The potholes ... c'mon man ! 2. Customers go to the atm after already obviously knowing they need cash. Make them do that first. 3. Cashier convos when the line is long ! Other than that perfect place! 100% would recommend read more

So far with all my interactions in Illinois dispensaries this one is my favorite. Every time I come in the person helping me is very enthusiastic and helpful. I've been to other places where I seem to feel like I'm bothering them to help me pick out products on a kiosk.the place is super clean and like I said everyone's friendly and they do know a lot about their product. I really really enjoy coming here. read more

Fool me once, but shame on me for continuously trying this location. Today my order was not packed correctly. The cashier acted as though I was an inconvenience to ask for the correct items. The same manager I had the last time came out to look at me, cashier was back there for some time, she saw me, made a turn to me, rolled her eyes. This was after the person who checked my ID forgot to unlock the door. The guard was rude. I couldn't get a name of that manager, but frumpy white middle aged woman should fit the bill. Your staff is awful. Personal calls while working in the floor? Phones out and actively texting to where I felt I was interrupting their break. Feels like some privacy law is broken if they're in personal calls and my name was said.) Thankful for the other dispensaries that treat customers as more then a personal conversation interruption, or actually look up from their personal phones to speak to me like I'm an actual person exchanging cash for items, and make recommendations or actually comment versus treat me as a total to collect and go back to their phone or conversation. I won't even get into how gross it is watching your staff eat while in line in the lobby. 3x I've seen this. It's a shame you'll never close due to your medical license and those being rare in this state. It's a shame you employee some of the rudest staff I've ever had the displeasure of interacting with. Clearly none of these issues will be addressed at your own risk (but there's enough people who don't care about this level of awful service.) I don't know what made this location decline to this level of customers upsetting the staff for just wanting their orders as ordered, when I've never interrupted their public meals or conversations. I don't even get mad when something was out and the cashier over said they just bought the same thing. (Probably my preorder but hey, since I won't be shopping there and nor will my friends or neighbors, I think that's more for your disgruntled staff!) Third time in this year and the last for life. read more

The product is great. The service and employees are very good and courtesy. However, the club is a scam because every time you go in there half the time they don't have the promotional products available I had to discontinue my membership Because it was a letdown every time you go in there read more

Allen was fantastic really jelpped me out the whole time will recommend and come back

SERVICE Things have taken a continuous downward trend since this place went recreational. I was a daily customer since it opened and have watched the overall service descend. Despite nearly quintupling the staff, the wait times have probably gone up 10 fold, even for medicinal patients. PRICE and PRODUCT Product choice is generally wide, and I have never felt like I can't get exactly what I am looking for, especially edibles. Prices are likely the highest you will see in an IL location. Let's hope more dispensaries open in the area and market competition levels the playing field. ADVICE Make the trip to Michigan; it is wholly worth it. read more

Bait and switch Homewood is a scam watch your order. You order the more expensive Sativa they give you Indica so like typical drug dealers they bate and switch and probably keep the Sativa for themselves so check your merch but they dont give refunds so you are basically stuck! read more

Top notch facility with a friendly and knowledgeable staff. Tell them how you want to feel and they deliver at the counter. Online ordering saves time and great sale deals all the time. read more

I LOVE the homewood location! They are great to both my Dad who suffers with traumatic brain injury and I! They are always friendly with a smile and work quick! This is like a little home away from home! read more

The wait is always sooooooo long. That's it be prepared to wait an hour if you come at peak hours. They don't get it peak hours bring employees to register to get customers out quickly. We do have jobs and places to be I want to get my product and leave not hang out. read more

Wasnt happy with the edibles or flowers thc just ain't enough for me an prices an taxes are like 50% I'm good read more

Windy City Cannabis - Cannabis Dispensaries Near Me - Homewood, Illinois

Someone's car is going to be swallowed up by the giant potholes in the parking lot. They just remodeled but forgot the dumpster fire they want us to park our vehicles in... smh read more

Longest line you will ever wait in. No point to do pre order, 2 hour minimum wait outside and I had at 1015 am scheduled pick up. They opened t 10 and I got there at 1010-Like what in all the f's!! I will travel to the city zen leaf when needed, thi is ridiculous !! read more

Worst dispensary in Illinois by far. Curaleaf probably won't be any better when they take over. Its sad that greed and unreasonable people who don't know what they are doing, can ruin something as strong as a marijuana business. Its actually not hard at all. It's called being a stand up fair business who treats people right and sells at fair prices. I guess that just doesn't exist with lazy useless employees and an owner who obviously doesn't care either. Worst in Illinois. Edit: It also seems windy city is having people put up five star reviews lol. read more

love the place. but has been closed on certain days unexpectedly, after getting a text when order is ready. dont like it when given the old, McDonald's frosty machines is down at 7:30, being told the computers are down 30 minutes before closing. Orders cant be processed after i got a confirmed text. could also get the check in lady/guy to help people on what the product is all about before going up to the counter, asking the cashier a 100 questions, like they are a freakin pharmacist or something. read or ask questions before check in pick up, check out. Causing less of a build up read more

No reciprocal ID's for med patients out of state. Cash and debit only- no Apple Pay. Staff was nice but the girls I've worked with are never too knowledgeable- she pronounced words wrong and didn't know what a certain terpene I was looking for was. No hate- poor training though. Prices are insane- preroll's even infused one's should be no more than 25 dollars for a full gram. Some are $30! Always wait forever. I really hope the entire weed industry realizes that corporate sucks ass for everyone. More localized management and care would make the difference. Weed industry and Wrigley sucks ass. Don't give your money to these corporations. read more

AVOID! If you are about to go here check yelp or google maps for another dispensary. This place could quite literally and figuratively be classified as a buzzkill. We arrived and informed the security guard outside of the facility that we are walk-ins when he asked if we pre-ordered. He stated that pre-orders would take precedence but to go ahead and stand in line. Fine. We stood by as others were called in to the business because they had pre-ordered. Where things went left is when we were the only ones in line and the guy letting people in went back in and closed the door. We asked security why we weren't called in when no one else was there. He instructed us to just pre-order anything from the site to get called in and added we could change the order to something else once we went inside. Why even have that ridiculous work flow? We were eventually called in and to our surprise there is no product placement in the lobby area. Imagine the DMV without chairs as the lobby. We made it to the budtender to check out and changed our order. That whole process is unnecessary. The second star is given for the staff. They were all helpful but they had to follow that ridiculous work flow that management put in place. If you do decide to go here, pre-order only. read more

They need to come up with a solution for the lines that wrap around the building. For pre orders, text people a code and let them wait in their cars until their number is up for them to come in the building. It's 30 degrees and there's hour long lines outside the dispensary. Come up with a solution please. I got 4 texts alone when I was ordering with confirmations, easily could text people when they can come inside. read more

If you want to stand in line for very long times and the employees are very rude and my package was already opened it's a shame Homewood windy city you need to go sit in at another location so you can learn how to step up your game the Posen location is by far way better never have any of these problems there.. Didn't think selling weed could be so Difficult read more

Horrible experience: only person who wasn't a complete dickhead was the lady I talked to behind the counter (wish I knew her name) but they refuse to help you with their tablets that are too sensitive to use, barely answered any questions, wouldn't let me boyfriend come in with me, and tried to tell me they closed an hour before their website said they did. Horrible experience. I'll be buying illegally from now on read more

This place is a joke! Last time I checked, I didn't need a iPad to get fucking high. It's a CASH BUSINESS NERDS!!!!!! Oh where to begin. I have tried to visit this place since it opened and this time I actually got inside. I should have stayed outside reading my book and talking to the Security at the door because once inside, the stoopid shit starts. Yes I spelled stupid wrong. Thats how stoopid this place is. While standing in line while other people who know how to use the computer go in front of me (not cool, not cool at all) I try to stay confident. A fool i am. I get inside (finally) and somehow I placed an order that did not go through the computer system, I go through another door to a grinning person who tells me that since I was a walk-in I had to go to the front desk AGAIN. I had to set up a profile as a casual user (WTF!!!!!!) and then the system went down and I couldn't use that. The staff believed they were helping me. They were not. The menu is confusing because there are so many choices and I was just looking for some fucking flower. Its a cash transaction, so whats with the computers and profiles? You should take a page from Amsterdam. There, you walk into a coffeehouse. The weed is behind the bar in big ass jars, prices in chalk on a board at the end of the bar. You point, they bring the jar down, weigh out the product, you hand them cash they hand you bud. END OF TRANSACTION!!!!!!!!! I bet this place could fuck up a hand job. I thought that places like this would put the street dealers on notice. NOPE! Only bright spot again was the security personnel by the door. They know what they are doing. The people inside I'm sure mean well and they are complying with the rules of the company, so my issue is not with them,rather the jerkoffs who thought introducing computers to a cash and carry venture was a good idea. You are a dumb-ass. How bout you have two lines. One for the tech savvy who get off on the flashing screens and large selections of various products and the "stoners". You know, people who want a "tech-free" experience. Here is my money, give me the trees pleez! read more

Been shopping here for 2 years. Only problem,they stoped carrying what I usaly get, but no worries, they found something that worked just as good.don't go there on weekends as they are packed . read more

If you have a medical card, this is the place for you. That is the only nice thing I have to say. Rec customers are literally treated like second class customers here, and they don't even try to hide it. "Medical users" get service first, which in theory is a great idea. But when you have staff sitting there yucking it up and these medical patients sometimes having massive orders, you get screwed in the rec line, this is even with a pre-order. Today was the last time I step foot in this location. Went in for a small purchase on a Wednesday, there were only three employees working counter and the medical line was booming because they have exclusive sales on Mondays and Wednesdays, sales that rec customers are locked out of. People in the rec line were leaving pissed off after waiting obnoxious amounts of time, an argument erupted between customers because people were rightfully ranting in rec line, and it took me exactly 57 minutes in line to walk out with my pre-order. This is in the morning, btw, about 9 am. I could only imagine what it is like at rush hour. Rec customer stay away from this place, they do not value you. Mission in Calumet City will take care of you. read more

So even if you have a pre order and get there before the place closes, if the line is too long they don't care. They close at 7 and they won't bat an eye at turning you away. This place sucks. read more

So, I'm reading a bunch of reviews, and it honestly sounds like a few people REALLY could use a preroll or two lol. I love coming to Windy City Cannabis in Homewood, I haven't had any problems since becoming a medical patient in August. As a medical patient, what I love most is the curbside pickup option. It's a lifesaver when the line is stretching around the corner, AND for people who have difficulties moving around (like me, who has a cast on her leg at the moment). The staff has always been upbeat and friendly, they've given me good brand recommendations to try out, and the front foyer is nice and clean. My only critique would be to add "MEDICAL PATIENTS ONLY" wording on the curbside pickup signs outside. It'd help a lot of first-time patients who don't know that these spots are reserved. read more

I really like this location. Yes sometimes it's crowded but if you preorder online or come on the slower days like Monday or Tuesday you wont have to wait as long. Yes taxes are a little expensive but the product is worth the higher prices. The staff is so welcoming! read more

Every time I visit this store, the experience is worse than the last. As soon as you begin to walk toward the door, security begins barking orders at you...: "You got a pre-order?!? Show me your text!!! Stand six feet apart!!!!" The last time I was there, I struck up a conversation with the guy behind me. We were easily six feet apart, yet security felt the need to act like a hard ass and have us move apart. As we continued, without moving, he immediately returned and did it again. In the five minutes I was in the waiting room I was told three times (without moving) about social distancing. Going to this store is what I imagine returning from the yard or dayroom is like. read more

What's the point of ordering online then Giving me a pickup time just to make it first come first serve? People were just rolling off the street without preordering. I understand you wanna sell to everyone you can, but have separate lines. Literally preorder at 8am so I could pick it up after work figures there would be a few ppl in line. Get there the lines out the door 30 deep. What was the point of preordering? Prices are extremely high. Employees are all very respectful. read more

Weakest Spot in the south suburbs..want to keep lines long so they don't have to make much sales & also because they need people to talk to long hrs I guess go to Mission Dispensaries..rarely a line & If so moves quick! read more

Good spot, the prices are ok but be prepared for the high tax. Illinois always tax for every little thing. Make sure to preorder or you will be waiting for a Long time, they make sure they get the preorders in and out though so be sure to preorder and avoid that long wait in line. read more

They let people in front of you if you are walk in even though their app don't work properly and cant make a pre-order. People are pissed in line, freezing its 03/1/21 The worst experience off all dispensaries. read more

No refund if you buy a bad product, can't even see the product you are buying. Sales people are very slow and the parking lot is very small for the volume of customers, several cars have been hit including mine and this place is like "oh well" read more

This is the worst dispensary I have ever gone to. The salesman helped me order a hybrid vape , but when I received my purchase it was an Indica vape but, because I waited until I stepped outside to open my bag, not even a foot away from the place, they told me that I was stuck with my purchase. They are really hard up for money at this place and I would not recommend them to anyone. read more