This is one of the worst customer experiences I have had in a very long time. I frequent this store once a week to once every two weeks, they have a great selection, it's close to work, and they're open late. So it works well for me and my schedule.
I've had issues in the past with prices on the shelf not matching what they ring up as, but it's always been a $5 or less difference, and I'm not going to hold up the line for that. I have never said anything and just moved on. This time, I picked up a bottle of bourbon that was listed at $40.99 on the shelf, and it rang up at $63.99. This time I said something. I was nice about it, and out of nowhere, this man says "well...can you read?" EXCUSE ME? Yes, I can read. We walk over, I show him the label, the bottle, and bottles next to it. I had Basil Hayden Toast, the sticker in front was a Basil Hayden BBN sticker for $40.99, next to that was the same sticker for $39.99 in front of the regular Basil Hayden, and then the 1.5L next to that. He starts to argue with me and tell me he's only been there for a week...I don't work there. That is not my problem. I didn't push for a price adjustment, I just grabbed the other bottle, and the employee would not let it go. He was one of the rudest people I have ever encountered. I absolutely engaged with his BS and matched the energy. I will not be spoken to that way. Even when I got to the cash register again, the bottle that said $39.99 rang up at $40.99! Just like other times in the past; off by a little bit, but nothing to hold up a long line for. I didn't have it in me to argue anymore. I just paid and left.
The man that spoke to me the way he did needs to be fired. He has no business being in customer service. If there were other liquor stores open late, in the same area, I would take my business there. I will do my best to not frequent here anymore. I am truly disgusted with how I was treated when the business was clearly in the wrong. I work in the service industry, I'm not in the business of making a local business lose money, which is why I didn't push for the price adjustment, but have some humility and respect. read more