Very good hotel. Very convenient location. No frills check in and check out. Ample parking. Good gym and pool. Decent continental breakfast. Very good rate and the rooms are ample comfortable and clean. If anything I'd like a bigger TV. Everything else is great. read more

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When I arrived no one was at the counter, so I had to ring the bell. The service desk was slow in responding to the Bell, and he had not been trained in customer service. I was hoping it was an isolated event, but when we checked out the same thing happened with a different person. It is not hard to smile and say thank you to a customer will spend the night. The room was an average room nothing special, and the furniture was in fine shape. However the bathroom was disgusting. mold in the shower is always a telltale sign of not very clean, the black mold was everywhere in the red mold which is easily cleaned with spreading widely. Please see the picture that I have attached. They don't have vending or ice machines on the floors so you have to go downstairs to the first floor to get anything. I just won't ever stay and this hotel chain again. It wasn't worth the cost. read more

Wingate By Wyndham Saint Charles - Hotels Near Me - Saint Charles, Missouri

RUN FAR AWAY FROM THIS PLACE!!! If I could give it zero stars I would. We were forced off the road due to extreme weather conditions. In the heat of the moment we were just happy to be off the road. But this place is gross. It smelled musty, was visibly dirty with cobwebs and dust everywhere, dead flies all over the windows, patched up holes on the wall, peeling wallpaper, all artwork was removed so there was blank spots with hooks, mold in the shower, dirty bedding, pillows missing cases, disgusting floors with giant stains all over... I could go on and on about the rooms but let's move on to the facility itself. The new owners decided to remove the vending machines so you have to shop their "market" by the desk. One cooler was empty and out of service and the other was laughably empty. Barely any snacks or anything. Our sofa bed had no sheets or blankets or pillows so I requested some which took at least 30 minutes because only one guy was working. There was literally only ONE staff member. He then brought up one blanket, no pillows and a stack of pillow cases! We just threw a travel blanket down and called it a day. The rooms were also so hot we had to open a window, during a cold wave that forced us off the road. I met some lovely ladies on the elevator the next morning and they said the same things with the heat and the replacement bedding. They also had a used mop in their room. Breakfast was laughable. Not one redeeming quality about this place. The new owners are clearly cutting corners and it shows big time! They're riding the tails of the positive reviews from the past and doing nothing to improve the hotel. I mean who takes down artwork?! People that would rather you pay $2 for a can of soda instead of paying for the upkeep of vending machines or pay housekeeping, that's who! You are supposed to feel comfortable and taken care of at a hotel, especially one with the Wyndham name. If this is how they work I'll be avoiding them at all costs. Hampton Inns are 100% nicer consistently and always dependable and I haven't stayed at one in years because we choose to pay more for the comfort and amenities. The only reason we stayed was out of desperation. So I suppose if you're desperate....nope sleep in your car. Edit: It may seem insignificant but the toiletries provided were 2 body lotions and a shampoo! Can't even take the time to look on the replacement bottles. read more

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First - the front desk staff is really really nice. Oh my gosh - super!! I hope management realizes just how fortunate they are to have staff like that. Unfortunately it is apparent that some cleaning checklists and verification of that list needs to be instituted. 1. Behind our TV there is a child's toy and maybe 1 yrs worth of dust 2. In the bathroom rather than pick up the bath soap box that had gotten stuck to the tub, the staff put another box on top. So my question - how did they clean thoroughly with a box in the way. 3. I'm not sure when they cleaned last under the bathroom counter. It is corner dusty and discolored. Do not look up at the bathroom fan vent cover. Ours had dust hanging out of it. 4. The AC units smell of mildew. I had seen this in another Yelp but only after we chose to stay here. I travelled with another family and it was bad enough they moved rooms. And that was when I saw the review from a year ago. 5. Cigarette butts by the poolside - I stepped on one. I saw more than one. I really think with a deep clean and checklist for cleaning crew that includes forgotten or problem areas this could be a nice hotel. I'm surprised that the larger franchising authority doesn't have this for hotel managers/owners however - so there really might be a problem a bit harder to solve. At the minimum I would suggest you call to verify new AC units before you check in. read more

Address is in St Charles, expected it to be in town as there was no indication otherwise. Wrong. It is 12 miles away on the extreme outskirts with nothing else around! Had I been expecting this I could have prepared, as it stands, I had to drive 15 minutes to get dinner after checking in. There were 2 young girls working the front desk & I was told upon checking in the reservation had been split into 2, so I would have to check out the next morning at 11 then check back in at 3, possibly to a new room, & I had to completely remove all of my belongings. Seriously? It is the SAME room & SAME person 2 nights in a row. Ridiculous. I was told that would be impossible to guarantee I got the same room but I could ask in the morning when the new staff came on. Sounds to me like she just didn't want to deal with it & it wasn't REALLY impossible since the morning crew apparently could make it happen. I informed her that I would not be staying a second night if I had to vacate the room for 4 hours with all of my luggage, & asked for the manager. Guess what? NO MANAGER ON SITE! I asked them to call him & was told "we can't do that." So stupid! I asked for contact information & they gave me the card for a different manager named Whitney. I went to my room for tonight (it was too late to cancel & get my free night put back) & called Whitney. Who answered the phone? The girl from the front desk! I was dumbfounded! I believe my first words into the phone were, "did you really just give me a manager's card to contact her and it rang the front desk when you told me neither one is here until TUESDAY?" Her response: "we can't help what number is on the card." Oh yes, you read that right- no manager on site until TUESDAY. It was SUNDAY! No wonder this place is so terrible! I informed her that I wanted a manager to contact me by 430 or I would be canceling my stay for the next night. Did I ever hear from one? NO! At 431 I called and canceled the day 2 reservation. I noticed the smell of mold when I entered my room, so I switched on the AC unit. To my chagrin, the smell got worse instead of better & seemed to be coming from the AC unit itself! I called back down to the front desk & asked to move to a different room b/c I was already getting a headache from the smell. She told me they had no other rooms to put me in (there were only 4 cars in the parking lot at the time, including mine). I insisted &, after much arguing, she finally agreed to move me & brought me a key to the new room. While I was waiting for her to bring up the new room key I went to the bathroom. I could hear every word of the conversation happening in the room next door through the walls. The new room had the HEAT turned on (it's summer) & smelled like burning dust- you know the smell you get when you turn the furnace on for the first time in the winter? That smell. Plus it was like 90 degrees in there. I decided to see if the smell went away after turning the AC back on. I switched it over, changed into my swimsuit, & went to the pool for a few hours while the room cooled off. The pool was "eh". There's an ok size outdoor pool with some wild kids in it so I stayed in the indoor pool. It WAS nice to have both. The indoor pool was very small & heated warm enough to be just tolerable. I can't say as much for the hot tub; it was WAY too hot to be able to stay in it for more than a minute or two. I had to get out and go back to the pool. The room the pool was in smelled musty but not moldy and the floor hadn't been cleaned for a long time- there was all kinds of hair and dirt caked near the wall at one end. I didn't walk around without my sandals on. Bleh. The pool area was also loud, with some kind of machine running in a closet area with the door open. I turned on my music on my phone to drown it out, volume all the way up to be able to hear music over the noise. Back in my room after chilling out in the pool I felt a little less frustrated b/c the smell was better (not gone, but much better) & it had cooled off some. The room itself was very large and the bed was comfy, that's about it for anything "good" though. The wifi here sucks, I couldn't get pics to upload or docs to download. It barely opened google. I called to ask about it and they said "yeah our wifi has been really slow today. You can use the public computer in the business center that is hard wired." Cell service is spotty inside too so I'm cut off from the world like it's 1922. I went to the business center to use the hard-wired public computers but those didn't connect to internet either. I went to ask them to check the connection and both young ladies on front desk duty were standing in the office, just inside the doorway. I did a double take when I realized they were in there giggling & MARKING THEIR HEIGHTS ON THE WALL like you do to measure the growth of your child! I took a picture of it. Side note- the Manager did call today & assured me he would address issues. read more

Wingate By Wyndham Saint Charles - Hotels Near Me - Saint Charles, Missouri

checked into the hotel Wingate by Wyndham in St Charles Missouri on Friday , July 20,2018. The front desk employees were very friendly and helpful. It was nice to be greeted after a long drive by very nice people. I checked into room 320 and immediately opening the door I had to take a step back from the mildew mold smell coming from inside the room. The A/C unit connected to the wall literally had black mold and dust flying out of it. I shut it off and attempted to wipe it down. Dust was everywhere! Because the dusk was so thick on the end table located next to the bed I was able to write the word " Hi " in it. You can clearly see by the picture I was able to do that. How long Do you think it took for that much dust to accumulate? The vent in the bathroom was completely covered with dust. The dust was like hair just hanging down. There were dust piles in the corners of the room. And our fridge wasn't working the first night so we tried to pull the refrigerator out to replug and What was behind there was a fright fest. I just immediately started wiping it down, I wish I had stopped to take pictures of that!! It was almost impossible for me to sleep that night I ended up putting a shirt over my nose so I could try to breathe. The next morning I talk to the manager Jason Vinnedge Who didn't seem even in the slightest bit shocked to hear that the room was filthy. He matter-of-factly said that he could switch me to a different room. He said that he would make sure that it was in fact " better". Hours later after our trip to the city Museum we came back to switch rooms. Little did we know that are " new and improved room" was not that at all. Although the AC unit was better, the filth in that room did definitely not make it new and improved. My daughter Went to take a shower and immediately had to step out of the shower because there was tons of hair all on the shower walls see pictures. The stand for the TV was completely covered in dust. And the desk which had a lamp on it that cord as you could see the pictures it was completely filled with dust( the cord was in plain view) I called the front desk and asked Katie if she could come up to just take a look at the room and she was fairly surprised herself and was very apologetic. She told me that the manager Jason had left for the day -- I was just blown away that I received a " new and improved room'' but he didn't even doublecheck it. I had another rough night of sleeping ... matter fact all of us did. We were on a family vacation with my cousin , who was in the room next-door and her room was really no better. Equally as dirty and dusty. The next day was my check out day and I mentioned it to the girl behind the front desk Brittany who was extremely apologetic and I did show her the pictures and video footage and she was very shocked by them and said that she would call Jason and that they would take care of this for me. About an hour into my drive back she had left a message on my voicemail saying that they would comp me a night which was equivalency of $100 but then later in the week Jason called me back and said that because it was through Expedia that the most he could comp was $50. Although we did go through hotels.com so I'm not really sure what Expedia had something to do with that. I had to stay home from work on Monday because I was actually sick and exhausted from my " experience " there . I didn't start feeling better until almost Thursday. I would say that the staff at the front desk were the best part of the hotel and super nice both Katie and Brittany as well as the young woman who checked me in the first night but the housekeeping there needs a wake up call , a checklist which needs to include dusting, hair removal from shower walls, corners, shower vents etc. More time needs to be given to the staff in housekeeping to do a better job. And a walk through by management should be done on a regular basis( like every few days. I wish I had the ability to upload videos to yelp so you could really get a feel for this disgusting place. read more

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So, no one makes the same mistake my family and I made. This hotel is false advertisement. Recently sold and bought by another Family owned. It may have been Wingate at one point and wonderful when it first opened. but it is considerably outdated and currently under renovations for the past few months maybe years. Area around hotel not well lit and could not see signage when arriving at night. Dirty walls, smells like smoke, stained carpet, needs dark curtains due to outdated lace or see-through curtains no privacy or from sunrise. Breakfast includes frozen breakfast sandwiches and muffins on paper plates in the hallway. Please take me seriously. Book another location do not put your family through this. It's not kid friendly and not worth the cost I paid. read more

Stay away! Poorly staffed; poorly maintained. We had 4 issues with key cards not working, thus, we had to go back to the desk each time. We had to change rooms due to plumbing issues. Also, this location is in the middle of nowhere. Fitness room is a joke. We have never stayed in a Wingate property ... never again! read more

Wingate - Reject hotel staffing school That's what this place should be called. Here for a wedding nearby, and the staff had no clue about the blocked rooms, no clue where to get food, and no clue how to be considerate. For real? Yes, for real. read more

Very disappointed in our room. Upon entry room was very musty and seemed like they knew it as bathroom vent was on as we entered room. Mattress is very lumpy. We will not be back. We stayed on the 4th floor. read more

I have stayed here twice, and I enjoy this for a business hotel. This is a nice hotel for business travel. They have comp breakfast in the morning in their main area. There is plenty of parking, an exercise room (which has about 4 machines in it and one tv) and the rooms are nice. They use the Neutrogena Clean samples for the bathroom shampoo and conditioner and lotion. I was disappointed this time when I visited... I was there 6 days and the house keeping didn't replenish or serve my room about 3 days in that week. (otherwise i would have given it a higher rating). Overall service was nice and they were great... but based out of the inconsistant room service that put it down. read more

my husband and I enjoy this hotel a lot. It's far enough from the house that we feel like we are getting away when we stay here, but not so far that we have a long drive there and home. We like to go have dinner in the area and then have a nice quiet night at this hotel. Staff is very very friendly. The rooms are clean and don't stink like stale old smoke. The breakfast is always hot, varied and plentiful. The hotel sits right next a golf course, so the view and property is very nice. read more

Booked through Priceline for $130. The hotel is clean and without a smell. In room we have a refrigerator, microwave, and coffee maker. The hotel has a business center with two computers an outdoor pool, indoor whirlpool, and hot breakfast served in the morning. Very satisfied with price and quality. read more

Let my start and say that I'm an idiot so listening to me is generally a so-so idea. But if you're ever staying in St. Charles, MO, stay at the Wingate on Research Park Circle. I booked two rooms for Wednesday and Thursday night, but I needed Friday night as well and didn't realize I hadn't booked it until Friday morning when they slid the bill under my door. The staff at this hotel was not only friendly and knowledgeable, they found a way for us to stay in our same rooms, despite that they were already booked, and we got to keep our discounted rates. Now I'm sitting here, writing this review while drinking coffee and eating a mountain of bacon (yum) as part of their really good free hot breakfast and i think i may go swim in the pool tonight. My only complaint is that, while my room was very clean, it's a nonsmoking room on a smoking floor and I think those should be on separate floors. Again, stay here though. It's a great hotel. read more

First warning, the hotel does not accommodate disabilities. The hair dryer requires you to push a small button and hold it to dry your hair. My hair isn't thick, but 40 minutes later, my hair was partially dried. Secondly, the bathroom is a disaster waiting to happen. The tub appears to be left with floor when you step from the tub. It's not! There isn't a safety bar to hold unto to exit the tub. Finally, the beds are very lumpy! There are any food places close by read more

The hotel was nice the pool area nice. Our issue was room 301 smelled of mildew. We were moved to another room 324 also smelled of mildew. We sucked it up and stayed. The a/c is the issue. It's allowing the room to feel humid and smell wet and of mildew. It was very apparent at bed time when the outside sheets were damp. The mirror had condensation on it. This would have been great stay except for that problem. read more

This was the vacation stay from H.E. double hockey stick. We checked in and received a kingroom instead of a double (that was do-able). However, the pillows on the bed had lipstick stains, a black stains on the ottoman. The nastiest part of the room was the hair on the bathroom floor and shower. Also, the large orange stain on my dry towel. I called down to complain and the guy reacted with no apology. Then in the morning i called and the nice lady switched our room. That room i thought was better until we found a big orange stain on the floor and another stained pillow. We returned to the room later that night we found that house keeping came in and turn up the beds but did not clean except to take dirty towels. They did not replace the the towels. So we had to call down and again the guy acted as if this was a norm. Do not waste your money.! read more

This is the second time we stayed here. The first time the overnight desk clerk came out with dried drool on her face and this time her hair was unkempt and she was extremely rude both times. When we got to the room we noticed the shampoo bottle was used and missing the lid, the toilet wouldn't flush unless you felt it down, grout was missing in bathtub and it had mold, room was dusty but the one night stand had a thick covering of dust, all the elevator doors and buttons were crusty, hot and cold water in the shower was reversed, and they had a random blue extention cord running up the wall in our room. read more

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Would be a perfectly adequate hotel but has a dampness issue that really needs addressed. Not sure if it is every room but other reviewers mentioned too. We were in 322. Made it hard to sleep. We bought a bunch of DampRid type canisters and set them out all day after our first night and it did help. read more

We stayed at this hotel for a corporate event. When we first got there, the young gentleman at the desk was rude, he was also the manager. There was an error with the reservations. The gentleman was not personable at all and did nothing to try and fix the issue. There were also others from the same corporate event staying at the hotel who had the same issue with their reservations. The carpet in the room felt wet both nights and the room had a smell. There was mold growing in the air conditioner, and serious water damage in the bathroom. We mentioned something to the next lady that was on duty who was very kind! She let us check another room but that room was just as bad. This hotel needs some serious work and maintenance. The breakfast was just okay. We will not be staying here again and would not recommend this hotel if you're looking for a clean, well maintained stay. read more

My family and I stayed here for two nights and while the room was very clean and nice, the water was super oily and I couldn't get the residue off my fingers. Also it might've been the week we were there, but it was SO LOUD at night. Stomping above us, our room was on the second floor right next to the balcony over the lobby and people were screaming down in the lobby carrying the shrieks to our ears. It was a very hard two nights... read more

We did a large room block for our wedding, and the manager Jason was so accommodating with assisting us in that. We even rented out the conference room for the rehearsal dinner and it was perfect. When I went to check into the master suite the lady at the counter wasn't the best, but she finally got me into my room. My room wasn't the nicest, but it definitely had a good bathroom and plenty of space for all my wedding bags and presents. Overall it was a good experience. read more

First off the two star rating has nothing to do with the staff at this hotel, they are five star worthy people. The two star rating comes from the actual hotel it'self. The rooms aren't spectacular, they're clean but the air conditioners never turn on unless you go to the far extremes of the temp you're wanting. The breakfast is horrible. The hotel pillows are an unusual size that takes a few nights to notice. The eggs seemed to be a synthetic goopy crumbled gelatin, the sausage is freezer kept microwave stuff and the bread is always old, the fruit selection is hours from turning completely black and they only have one toaster. The staff here offers snacks, soft drinks and domestic beer for free monday-wed from 5-7pm that almost makes up for the breakfast. Lastly, the water has a slime feel to it. You don't feel clean after showering, it's pretty gross. There is a retention pond across the street that I now suspect for supplying the hotel water. Gross. My company gets a decent rate at this hotel so it is mandatory that we stay here instead of other comparable hotels in the area. If it were my choice I would not stay here again in the future. The redeeming quality of this hotel again is the staff, they're great. read more

This hotel was very clean and seemed up to date. It is definitely a "value" property, but it is relatively new so all the in-room amenities were up to date. The bed was pretty good and comfortable. The breakfast was typical of a hotel that offers a Full Breakfast; hot items included scrambled eggs, bacon or sausage, and waffles. The breakfast area was fairly large as well. The outdoor pool is very nice. Advertised indoor pool didn't look like anything more than an oversized hot tub without the whirlpool jets or hotness. Service was polite. Easy access to I-64 was convenient. For the easy freeway location and price this property was an excellent value. read more

first off no bed bugs here :). I can't stress that enough since hotels in the st charles are don't seem to get that. yeah room smell abit off (arm and hammer powder people cmon) and stomping from the room above but holy crap no bed bugs. Did i mention that? Very good wifi. another thing many hotels wet the bed on. they only downside is its kind of far from everything but for the price you can't beat it 10 dollar discount for natoli engineering people. read more

I can't tell you how my stay was, because it didn't happen. When booking this hotel it states that it is pet friendly. 2 of my friends and I were going to St. Louis for a Bird Show. And, we had our pet birds with us. All contained in cages, & covered. After checking in we start thru the lobby to our room and were stopped by the Hotel Clerk, and very rudely told we could not stay there. I mentioned that we booked the room with the understanding that it was pet friendly. He then told me that means cats and dogs only. (That is NOT pet friendly, they should state cat and dog friendly exclusively). I asked if they could help us find somewhere else as we had been traveling a long time, and he was rude and said "no one will accept birds" That was a very untrue statement. The first place we called, from the parking lot after we loaded back up. Said of course they accepted birds. And, they thought birds were a lot easier than cats or dogs! Actually the next hotel told us they had heard how "inhospitable" Wingate St. Charles is. Just a warning for anyone expecting Wyndham's normally courteous staff, this is not like the others. And, there was no reason to be rude and not to help us find another room. And, if you are traveling with your pet, stay away from this hotel! read more

We stay here each year for a local event we attend. Each year it is a pleasure to stay here. The amenities are numerous. We appreciate the large parking lot which makes pulling a trailer to our event a non-issue. The breakfast gets the job done and is tasty in the process. The staff are always pleasant to deal with and accommodating when necessary. The rooms are large and comfortable. We will definitely be back next year. read more

The room sizes were larger than a normal hotel and it was nicely updated. Hotel was very clean and they were happy to help with a crib for our little one. The breakfast was better than any hotel I've stayed at. They had potatoes, peppers, and a sausage dish that was very tasty. Much better than I expected and the price was very reasonable. read more

I always stay at this hotel when visiting families. It is a hidden gem just outside of the o'fallon city limits. Staff is always kind and caring. now. Anytime I've had a issue that have corrected it promptly. Pool is a bit small but I don't always have time to swim. read more

Stayed here the last 3 nights, room was nice, hotel breakfast was wonderful. The water in shower is so soft it feels oily, just not used to that. My biggest complaint was that I booked the hotel the night before and was never told that the outdoor pool was closed! (I had actually googled hotels with outdoor pools!) The indoor pools smelled so strongly of chlorine, that it was difficult to stay in the pool room ! I felt that we deserved a discount or a choice to change hotels! We are from California and love the sun, unable to enjoy the pool! I would recommend if the pool is working, decent hotel. read more