This place is horrible!!! Left in the middle of the night on first night of s2 night stay! Partying and the rooms hallways reeked of weed! Told the front desk and the lady said well it is a recreational state WTF!!! Why have no smoking signs? And these people were not over 21 so they can't even smoke!! Don't stay here horrible customer service and hotel!!! read more

The staff the manager there is very rude and disrespectful her name is injaina she overcharged my card And didn't apologize I drive 18 hours to check out in the middle of of the night to go to a totally different hotel because of how disrespectful She is read more

I'm giving 3 stars for friendly staff - everyone was extra kind during our stay. With that said, I think this property is long overdue for an overhaul. Our room had zero soundproofing, which I discovered after eventually unlocking my door with a broken handle. Speaking of broken handles, the toilet's is about 3 flushes away from being beyond repair. So many poorly patched holes in a bathroom covered in old, peeling paint. And cracks in the bathtub were probably not doing any favors to the floor below us. I did appreciate the stocked kitchenette though. While the coffee pot looked a bit gross, everything was in working order as far as i could tell. The free breakfast was also good, several convenient options to choose from. Any breakfast bar that has a waffle maker is ok in my book. I just think a Townplace Suites by Marriott should be up to higher standard than this run down property currently is. Otherwise, the location is convenient and could really see some great business. read more

Candlewood Suites - Saint Charles - Peeling patch job in the bathroom - Hotels Near Me - Saint Charles, Missouri

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The rooms are updated which is nice but smells musty and try to hide with air freshener. The room has ants everywhere and when told they didn't try to accommodate with another room just said they would tell maintenance. No matter covers on the bed and the roll out couch was dirty! Night stands were covered in dust. I don't recommend staying here!!! read more

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This is individually owned and doesn't measure up to other Candlewood's I've stayed in. The rooms aren't very clean, people live here, and I witnessed 3 families evicted with all of their belongings put on the street all within 2 weeks. There are 2 families with pit bulls (2 each), one is a single woman who isn't strong enough to hold her 2 back and they're aggressive. If you have children or are afraid of them, I don't recommend this property. read more

Decent hotel once I FINALLY found them! Drive into the shopping center parking lot by golden corral. They have NO sign by the street only on the hotel itself which is hidden back in the shopping center! It's ridiculous!! read more

I wish I could give it a 0 star review. I'll start out with a positive note. They are pet friendly. Some of the employees seem nice. Besides the building being dated it also needs lots of repairs. When we first arrived in our room we thought it smelled like cigarette smoke and the window was open. During our stay we noticed mold on the curtains, the kitchen sink was stopped up and when we ran the dishwasher it would fill up and took hours to drain. The garbage disposal was also broken. We were in a two bedroom suite and there was only one TV. The one in the bedroom was missing. We asked for them to put one in and it never happened The 3rd day of our stay the fire alarm for the whole building went off numerous times. Our poor pups were freaking out. We vacated the building each time. I could hear dogs in other rooms barking hysterically. I assume their owners weren't home to get them out. It would have been nice of the Management to warn the visitors. I talked to the woman at the front desk and was told that they were working on the system and this could continue for the next three days. The women at the desk never even said an "I'm sorry for the inconvenience " and didn't seem concerned at all when I mentioned other residents dogs being locked in their rooms terrified and barking. We tried to find another pet friendly hotel to move to but there were none available close by. We had to cancel our plans because we did not feel comfortable leaving our dogs. I will add that we were in town for my mother's funeral and had no choice but to stay despite the awful conditions of the hotel. read more

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I was headed to a family wedding in St. Charles, MO and needed a place to stay. My first choice of hotels was booked, but I noticed that Towneplace Suites by Marriott had a very solid 4-star rating; albeit it only for 16 reviews. However, I should have taken notice that none of the reviews were written in 2017 and things had changed a little bit. Upon our arrival, I was relieved to see that even though the hotel was on a busy street, it was set very far back from the street and was not as close to the interstate as I initially thought. The hotel lobby and exterior were clean, as was our room. However, my "front" door was poorly fitted and let in a huge amount of ambient light from the hallway at night. I like it pitch black at night, so this was definitely a pet peeve for me. And while we are speaking of rooms, I have to say that a full length mirror would have been appreciated anywhere in the room and would have been helpful while getting dressed for the wedding. Also, I found it hard to believe that the bathroom did not have an exhaust vent, which left the room looking like a steam room after my wife was done with her shower. And speaking of exhaust vents, I pity the people who may need the exhaust vent for malodorous emanations. Also, I failed to read that this hotel was pet friendly, and I mean VERY pet friendly. Although I don't own any pets, I've got nothing against them. However, the "large sounding:" dog down the hallway let everyone know he was lurking behind locked doors as he was always barking. Speaking of loud, there didn't seem to be a lot of sound deadening insulation in the building, as lots of ambient sound made its way into our room. To add insult to injury, while walking to our car, I stepped in a pile of dog crap that looked as if a grizzly bear had just relieved himself. And I couldn't fine a hose anywhere to hose it off. After our first night's stay, we hit the town to do some exploring and sightseeing. To our dismay, when we returned from our room, we found that that door had been left propped open by the housekeeping staff. Although I know this was some sort of oversight so that they could come back to our room to finish up some housekeeping chore, our room was left unsecured for at least 6-8 hours. And even though I think the staff had integrity, any guest could have walked into our room and helped themselves to any of our personal belongings. (Not cool). On day 2, after returning to the hotel from a day of adventure, we discovered that no bath towels had been left for us. I went to front desk to request 2 bath towels and was informed that they were all out of clean towels. I was told they'd bring some to room in 30 minutes. After 60 minutes, we left to eat some dinner and came back later that evening. Now, some four hours later, we came back to our room only so still have no bath towels. Once again I went to front desk and it took a while for someone to finally come out from the back. When I advised the manager that I was STILL waiting on bath towels, he advise me that he would "go to the back" and get them; which he did. He did apologize and explained to me that he was actually folding all the towels for the hotel. (What kind of hotel has the desk manager on towel detail?) Although it looked inviting, the pool was always way too crowded for us to want to bring our 5 year old in it. It was a hot weekend, so everyone wanted to swim. However, the pool looked like "Caddy Day" at Bushwood Country Club in the Caddyshack movie. On a positive note, Towneplace Suites was a pretty good value. Even though we did not cook a meal in our room, we loved having a full kitchen, to include a refrigerator/freezer, electric stove / oven, microwave oven, dishwasher and coffee maker. Their Continental breakfast featured a decent selection for everyone. However, it is my opinion that scrambled eggs should be offered every day, as I had to opt for boiled eggs on day # 2. However, I can only give it 2 stars as the open door and towel debacles were unacceptable. This place could have easily been a 3-star (A-Ok) pick for me if my door would have been locked and fresh towels returned to me in a timely manner. Unfortunately, they seemed to drop the ball on my visit. Attention to detail goes a long way in my book. read more

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I'll be back because this place was tops. Grilling area with Weber Grilling accessories and they give you a choice of complimentary spices!! Nice, clean outdoor pool area. Complimentary full breakfast with friendly staff members. Beverage station with fruit infused waters. Lots of parking. Nothing negative to say. AMEN!! read more

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Ugh wish I could give it 0. I don't usually write negative reviews but I HAD to write one for this place. The only good thing about this place is they let dogs stay there which we needed because we brought my dog who is so sitting in my lap while writing this. So we got bedrooms that were connected because there were no 2 bedroom sweeps. Well we got in. Gross! The room smelled and everything felt dirty. Holes in the wall and just ugh. That's not the worse! In the other room the toilet was broken and cracks in wall. The bed was dirty and SOMEONE decided to take DOWN the smoke alarm so they could smoke!!!! And the hotel didn't care enough to put it back in!!! And it smelled horrible! We tried everything we could but it never went away. Will never be staying back and I'm warning you DON'T STAY HERE! read more

Pulled back the sheets because the bed smelled. This is what I found. I slept on the sofa which I'm not sure was better. Housekeeping has to know that's there. At least flip the mattress. I stay on Marriott properties about 100 nights a year. This is not their standard. read more

Candlewood Suites - Saint Charles - We stayed here over Easter. My bed smelled, so I pulled back the sheets. - Hotels Near Me - Saint Charles, Missouri

This place is a huge disappointment from the check-in. Some of the little things would be easier to overlook if the staff on site was more helpful and friendly rather than condescending and dismissive. I arrived in St. Louis after dark and had difficulty finding the hotel as it sits back off of the road behind a Golden Corral. When I called the hotel directly and told them I was lost, I asked if they could help me get there from where I was at and the man working the front desk was horribly rude. He did act fine when I checked in. When we got up to the room, it was stuffy and warm. We discovered that was partly due to the fact that one of the air units does not work properly. One of our TV remotes did not work so I asked my son to go down to the front desk and ask if we could have another one. I also asked him to request two additional towels. When he reached the desk, the same man was on duty, and he told my son they don't have any other remotes and he would not give him two additional towels. He questioned why we needed more towels, "do you not have the three we already gave you?" Then he said he couldn't give us any additional towels because they were all being laundered. To top off our arrival, when we went to make up the pull out sofa bed, I found that we had no sheets. It was approximately 10:15 PM and I called the front desk to ask if they could send some up. The same man who was at the front desk when we arrived and had already been so rude, told me I could come down and get them. I explained that I was in my pajamas and asked if there was someone who could simply bring them up. He said, " it's just me ma'am and I can't leave because I am checking people in." I sent my son down to get the sheets and in fact, the man was walking them up and met him halfway. The next morning, breakfast did not open until 7 AM and we had to be at a soccer game at 8 AM which means we had to leave the Hotel by 7:10 AM. We went directly to the breakfast area when we returned from our soccer game, at approximately 9:50 AM. Half or more of the breakfast items had already been packed up and put away at that time, and it was made crystal clear to us that we were causing them a huge inconvenience by trying to eat from what was left out. In fact, they continued to put things away without even asking if we would like anything. I called the front desk later in the morning to ask about the TV remote again. This time a lady was on duty and although not super friendly, she was helpful and sent up a maintenance man. He took the remote with him and said he would be back but never returned. Approximately three hours later, I went to the front desk and asked about the remote. Unfortunately for me, the same man from the previous night was on duty and he said there was nothing he could do for me. I asked if I would be charged for a missing remote and he laughed as if I were stupid, and said "of course not." I will never stay at this location again and I'm not sure that I will ever want to stay at a Marriott again either. What a horrible experience. Granted, the rate was very good but the hotel room was also in poor condition. I would not recommend wasting your money unless you just need a quick place to lay your head. This is not the place you want to take your family to spend a nice weekend. read more

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As far as places to rest your head for the night, it's exactly as advertised. Being dog friendly is a HUGE plus, so 1 star just for that. We were there just for the night on a road trip. Bet was comfy kitchenette was clean, no complaints. read more

My new life in Saint Charles started here, at Towneplace Suites. I may have shipped all of my possessions and flown into town, but this is where I spent my first night in my new city. So, how was it? Eh. A lot of the amenities, like the pool, were closed for winter. The "suite" was your typical hotel room but with a kitchentte for extended stays. I was only staying the night since the delivery van arrived in the morning, so I didn't really have a use for the kitchen area. What I did use was the TV and the Internet. Let's start with the Internet. It was either run by too few access points for all the guests staying there or ones that were woefully underpowered for the hotel's needs. I could barely connect and when I could it was painfully slow, worse than 3G on my phone. The TV was an large, old CRT with a busted up cable box attached to it. I got some basic cable channels but most were distorted on one side of the screen or had a weird ghostly image of a bat across the top. The price was really cheap and having a kitchen area would be nice for an extended stay, but when you skip on the cost you get what you pay for. I don't think I'll be staying here again unless I have to, but I've been at places so much worse. read more

The staff here are amazing! Very nice and helpful. The breakfast is typical muffin and fruit. The rooms are out dated. I think that's why the rates are so reasonable. You can get cheaper rates on hotels.com Instead of going through the hotel directly. You have to wait a while for hot water in the shower in the morning if you are looking for updated this isn't the place but you get what you pay for....and that includes the full kitchen stocked and a dishwasher read more

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Unfortunately, I left this hotel saying 'Live and learn'. I stay at hotels quite often and decided to try a different hotel in the area. I usually stay with a Hilton brands, but decided to spice it up and go Marriott this time. Please note I'm writing this review with little to know experience at other Towneplace Suites. I did think this would be a step up from the Fairfield, but I think its a step down. The rooms seemed clean, but dated. The breakfast was available, but no place to sit... when they say "Grab and Go"... they emphasize the GO the part. The walls and stairs creaked something awful... don't get a room close to the stairs unless you want to know anytime someone is coming or going. The walls are also super thin. I could hear the TV in the room next to mine, but the person I was traveling with swore they was a goat in the room next door. It was an ongoing joke for the week we were there determine what time 'goatboy' would go to bed at night. The laundry room left something to be desired... I did a small load and had to dry it twice. On the positive side, its cheap ($89//nt) and the staff was friendly. Needless to say, I won't be returning to this hotel. I'll likely go back to the Hampton Inn across the highway. read more

Room 210 -Another late review -this location was very simple yet nice. We passed the location twice before we actually noticed it was tucked away behind the Golden Corral. We stayed Saturday night 10/29/16 for 7,500 Marriott reward points. We came in town to help the kiddos move back. The room was clean, comfy and cozy- we were both pleased. As small as this property is we were shocked that they even served breakfast. The service was amazing and the staff was super friendly; we will definitely return as we are frequent visitors to the area. The parking lot was well lit and all of the public areas were clean without an odor (as some locations). We were very shocked at how spacious and nicely organized the room was also. They simplified the check in and out process as well. I LOVE BEING A MARRIOTT REWARDS MEMBER! read more

Candlewood Suites - Saint Charles - Can you believe we only stayed one night! This man packs like he is moving out every trip we take...LOL - Hotels Near Me - Saint Charles, Missouri

I am a gold elite member and usually have great experience with Marriot until this time. By far the worst hotel I've ever stayed at. First room they put me in, I had to move because the smoke detector kept chirping every 30 seconds. Next room they put me in was not even secured, it was propped open. So I had to clear the room to make sure nobody was in it. The carpet was filthy, seemed like it hadn't been vacuumed in weeks. I lift the bed sheets and the bottom sheet was all stained so I had to sleep on top of the sheets. I go to the bathroom and couldn't wash my hands cause there was no soap. There was no shampoo either. Tried to make coffee in the morning and the top portion of the coffee pot was missing so couldn't even have coffee. The buttons on the tv remote didn't work so I couldn't watch tv but it wouldn't have mattered because you can't even watch tv from the bed due to the poor room design. Never again am I going to stay there and even considering abandoning Marriott completely. Whatever you do, avoid this hotel. Spend the extra money and go stay somewhere nicer, it's worth it. If I could, I would give them zero stars. read more

I needed a two bedroom suite close to St. Peters and so I decided to checkout Towneplace Suites. The nice thing about this hotel is that the staff are incredibly friendly and appear genuinely excited to be at work. I also appreciated that the room was relatively modern (e.g., granite countertops). The place has a small gym and pool. There is also a continental breakfast with muffins, eggs, toast, juice, etc. I'd say the one downside is that there are not enough seats in the breakfast area (around 15 seats). This made it tricky during the morning as there weren't enough seats for the number of guests who typically stay here. One morning we were able to find seating, but another morning we had to have breakfast in another area. Other than that, no complaints. Check-in and check-out were a breeze. Would recommend this place to others. read more

This is absolutely the worst Marriott, I've ever stayed at!. And I stay at Marriott's about 2 weeks a month. After driving for 10 hours, we arrived tired and ready relax. The clerk at front desk Samantha Bowles : who turns out to be the GM. Was rude ,unwelcoming, irritated that we couldn't print our vouchers on you printer. As i continueto print blank pages on your printer ,finally the maintenance guy decided to come see if he could get it to work. It did not. So my husband asked if they had an email that we could send it to. She responded by rolling her eyes and handed him a card. So I proceed to forward her the email. When my husband goes back to check in , it's apparent that she's frustrated. Finally get in room. After 10 hours on the road all I can think is Hot Bath to soak n unwind. That was when bad got worse! I noticed 2 body hairs on edge of tub ( grouse!). So I decided to clean the tub myself only to find more hair and ring in tub. Shower shoes and quick shower is what I ended up with. On the plus side morning staff was very friendly. We spoke briefly with Monica about Samantha she apologized. I am glad that the bed was very comfortable and I was able to sleep throughout the night. Sadly I will not be staying here on my way back through. read more

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I have stayed at the Towneplace about five times over the past few months and have had an exceptional time every single time. The staff here is better than high end hotels I have stayed at, I couldn't ask for more..they go above and beyond every single time whether providing me with a fan at night it simply leaving me with goodies and thank you notes for staying with them. Victoria in housekeeping is the best!!! & Nettie at the front desk will make you feel welcomed and taken care of. I recommend over any hotel in the area! read more

This hotel was yucky. An unknown stain found on the couch, dirty carpet, hairs in the bathroom......I was skeeved our the entire time. If you enjoy clean hotels, I would not recommend this one. read more

Candlewood Suites - Saint Charles - Hotels Near Me - Saint Charles, Missouri

Good value. We stayed in a 2 bedroom suite with my family. You get a nice breakfast that has sausage, eggs, muffins, fruit, and juice. In sum, an above average continental breakfast, although the dining room could use more seats. Our suite was nice and clean. The staff are friendly. It has a fitness room and a small pool. Of note, it is confusing to find off the highway. Turn right after you see the Golden Corral and then head down the street until it comes to a T. Make a right at the T. It took us awhile to figure this out. read more

We stayed here only for one night and my summary is "Clean but outdated". The beds are very comfortable but the hotel interior is quite outdated but in working condition. read more

This hotel was the main stage for my sister's wedding. We had rooms to get ready in, and guests had rooms for the night. Every step of the way they worked with us to make sure the setup and the day went smoothly. No complaints - thank you very much! read more

We booked 3 rooms at this hotel at the last minute for an unexpected funeral. Was skeptical at first because really, how decent can a place be for $80 a night (AAA rate)?? The front desk staff were extremely nice and helpful; my mother in law needed to see a dr. and they recommended an urgent care facility that was nearby, that treated her very well. The rooms were clean, each room came with a fully equipped kitchen (dishes, utensils, etc.), large fridge, stove, and microwave. There are dry cleaners and a grocery store next door, which was perfect for last minute needs. All in all, this was a great stay at an even better price. Highly recommended! read more

I like this place. The TV in my one bedroom suite was modern. The internet connection was always strong and fast. The queen bed was divinely comfortable. The space is mostly in the living room which makes the bedroom tight on walking space, but do-able. The kitchen was very welcome and used often. The front desk staff was friendly and helpful. I travel with my dogs and the dog walking areas with the poop bags was appreciated. It was also nice to find that there is a one-time $75 "sanitizing" fee for dogs, not the +$10-25/day/pet that other places charge. If you need quiet, make sure to ask for a suite on the side that does not have the dogs, since you will be able to hear the dogs barks if you are close to those rooms. The reason I did not give it 5 stars was because if is impossible to see it from the road. There is no signage that I could find. HINT: it is behind the Golden Corral and the driveway is between that and the McDonalds. read more

Do not choose this location! I have been a longtime loyal customer of Marriott properties, but I've never experienced one more poorly managed as this location. From bedbugs (presented photos to prove it), leaking refrigerators, and inoperable coffee pots, all the way to constantly placing only two sets of towels in a three man occupancy. Even after mentioning the problems, which were fairly common to the other 7 rooms booked for my group, they were never addressed. Add to that the loss of "the customer is always right," and you've summed up the experience you'll have at this hotel. Stay here at your own risk for you will be at the mercy of the management and staff. Four days of disappointment due to convention being in town, prohibiting easily relocating to more expectedly acceptable accommodations. Unbelievable lack of upkeep by operations manager. I would recommend starting over with all new management at this property. read more

This place is a great bargain, and a decent place to stay. Their small suites with fully equipped kitchens are cheaper than basic rooms at most other places. There is a good supermarket within easy walking distance, several close restaurants, and a Walgreens just around the corner. They also have a pool (outdoor) and a small workout room (just a couple of treadmills). For the price it's hard to beat this place. read more

I chose Marriott as my preferred hotel because of the consistent quality, comfort and value. This hotel does not come close. The bed is broke down, there is paint peeling from the ceiling the doors are cheap and non functioning. Overall the finishes are cheap and the cleanliness is what I would expect at a Motel 6 for $50 a night. I should have know due to three different guests complaining when I checked in. I'm here for another night and if I didn't have to move my whole crew I would go somewhere else. I am extremely disappointed. read more

Friendly staff, clean and comfortable rooms. Dog friendly! Mattress was extremely comfortable. Very quiet at night. Good breakfast

Would never return to this hotel. Front staff was very good and very friendly. The rest of the staff were unfriendly and acted like you were putting them out. Worst of all were the low class gangster types hanging around after dark. Multiple adults with a half dozen little kids outside leaning on and sitting on cars and most of them walked like they had a pebble in their shoe. The little ones were throwing rocks around the parking lot -- niccccce! The place needs a few hundred gallons of 409 cleaner -- the doors are sticky and filthy, as was the room. My room had a lot of ants on the bed side table, and I was on the 3rd floor! Parking is limited and its hard to find the place, too. I will never visit a TownePlace again, although I stay exclusively at Marriotts -- over 30 nights a year. Marriott should fire the staff, relocate the front desk staff, and sell the property to Super-8. read more