My office experience as a first time patient of this particular practice, was excellent. I walked…read moreinto a very pristine - welcoming practice where the ladies at the desk were kind and helpful. Since I did the new patient paperwork on their portal website, I was told I was all set. Everything went seamless from the beginning to the end. I also want to add that I followed my practitioner APRN, Natalie Bowles from one practice to this one. Her care is excellent and she's very thorough. By the way, while I was waiting to be seen, I noticed the Medical Director of the practice, Dr Marcantel, overseeing everything to make sure things were running as they should. That made me smile and I'm glad I am part of this practice now as a patient.

o not recommend this office. I have been a patient at this location for over 2 years. I recently…read morehad a medical issue that escalated into many tests and a procedure. It was a nerve wrecking experience for my family and I for several months. I am disappointed on how I was treated during this time by this office. I continually needed to follow up for orders, for information and unless I scheduled a in person or telehealth appointment, I couldn't expect to get any questions or concerns addressed. Even after scheduling the appointment, the doctor was late and left feeling unsupported. So basically if I wasn't billable I wasn't important. I finally got my final results in which I had to message the office, twice, about discussing and they wanted me to wait 21 days until my next scheduled appointment to discuss. I found this ridiculous. When I complained, without much empathy or compassion I was just offered to schedule a sooner appointment. While they couldn't call me to discuss my test results and answer my questions or respond to my messages in the portal without me following up, they were able to call me to ask me to send my medical scans to their office because now they off 3D mammogram scans in office. Again, your only important if you're billable to them. This isn't a doctor's office I want. Patients and their families deserve more care and consideration than what I was given. I will be looking for another doctor and strongly recommend you do the same.

AdventHealth Medical Group OB/GYN at Winter Garden is located at the AH Winter Garden hospital…read morelocation. It is in the medical building. This is a great practice with some really amazing staff and great doctors. I struggled for years with other doctors, always not listening to me, telling me I was wrong, and not really taking me serious. As soon I came here and saw Dr. Criter, he listened to me and got me answers to what has been going on my entire life. He is really a great doctor, he takes the time to listen to you, tries to do what's best for your health and is never opposed to trying something new. Their waiting area is really comfortable with lots of chairs, magazines and a TV. Their front office staff is super friendly, greeting you immediately when you enter and answering any questions you may have. Making an appointment is also really easy, however, the doctors do fill up quickly so I recommend giving yourself plenty of time to plan. The nurses are also very nice, helping you and trying to make you as comfortable as you can in this setting. They will also answer any questions you may have or help elevate any fears. Overall this is a great practice. If you are looking for a new OBGYN I would highly recommend this practice and in particular Dr Criter.

I have called the nurses station 6 times in the past month to have them authorize my daughters…read morepills however they have not authorized it until now and she already started missing them last night. Very unprofessional! All they have to do is authorize it through the insurance and they could not find time for it in the past month.

Hands down, this is the best OBGYN practice ever!! The level of service, professionalism, decor and…read morecare exceeded my expectations. From my initial point of contact to leaving the office gave me a warm and fuzzy feeling. Today was my first visit, and I struck gold. Also, I found a parking spot with ease. Style & Vibe: Very accessible, super cute, and extremely clean. The decor in the waiting room is "boho-chic" because of the color palette, minimal furniture pieces, the style of the furniture, and the greenery {plants.} The subtle fragrance is also a plus. Everyone I made contact with displayed genuine care and concern in addition to being friendly and efficient. Waiting: The waiting time in the lobby and inside the exam room is minimal. The best part is, you will not feel rushed Dr. Shereen I Oloufa. MD is a professional with personality and bedtime mannerisms. She made me feel welcomed and displayed a genuine concern as she was not hiding behind a tablet/iPad and rushing through her routine. When she entered the room, I felt a sense of peace thanks to her approach and technique. Time for the Table: Usually, I get tense and uncomfortable during my wellness checks, but today was a first where I felt calm and relaxed. Dr. Shereen I Oloufa did not have to tell me to relax. She kept the conversation lite and meaningful. My time on the table was pain-free and fast. The doctor explained things in simple terms, and she shared the steps I should take now that I am in the 40/40 club - I am referring to my age ;-). Sis, don't think twice, book the appointment!!

Dr. Oloufa was very welcoming and comforting. I had been looking for a obgyn to have my baby with…read more I did a lot of research and came across Dr. Oloufa. She has lots of experience and is very qualified. When I first met het, I instantly felt very comfortable with her. Her office is very beautiful & staff is very friendly. The doctor is a very sweet lady. I felt very safe being with her for the next 9 months. I recommend her to everyone else!!

I bring my oldest child to Oak Medical for care and this was our first time at this location. I…read morebelieve this is a fairly new location and they have the sign out that they are hiring. It's in a small complex that is still being worked on but seems to have almost exclusively medical related businesses in it. The directions in my GPS did not take me to the parking lot but I was able to get in and get to the business. They have been having some issues with medication that was prescribed and wanted them to come in and this was the earliest time and location. Everything went smoothly and they are finally moving forward with some care that has been needed for a while but insurance has not allowed. They always get good quality of care from the staff here and it's nice that they can call and people actually answer the phone and even contact them back when they have to leave a message. We are quite hopeful that insurance approves the procedure and we are able to move forward so they can get the full care that they actually need.

Delightful, very good attention from both the doctor Stephanie Haubrock, medical assistant and…read morereceptionist. Recommended

Dr. Peppy delivered my baby via C-section and he did a fabulous job. Every time I saw him it was an…read moreabsolutely delightful experience. He's so warm and friendly. When he talks to you, you're the only person in the room and he gives you his full attention. He is incredibly knowledgeable and he made my C-section one of the most memorable experiences of my life. I am so pleased to have him as my OB. I will only ever have wonderful things to say about Dr. Peppy!

It can be difficult to get an appointment because they're so busy, but Dr. Peppy is well worth it…read more He is most likely the best doctor I have ever seen in any specialty. He goes above and beyond to care for his patients and make everything comfortable. Would highly recommend him to anyone. I won't go anywhere else.

I can't thank Dr. Lori Lambert and her team enough for their amazing care over the years. From…read moreroutine women's health visits to my pregnancy journey, she has been a rock--knowledgeable, compassionate, and always taking the time to ensure I felt comfortable. Bringing my baby into the world seven months ago was such a special experience, and I felt fully supported every step of the way. I would often come in anxious about certain parts of pregnancy and Lori has such a calming demeanor, it made a huge difference. If you're looking for a fantastic OBGYN, I highly recommend Dr. Lambert--she truly cares about her patients! I literally came here to post because the office and Lori's staff popped into my head and I realized how much I had missed them after having so many appointments towards the end of my pregnancy. Thanks for providing such a comfortable environment!

She was so rude to me and tried to induce me early because she was going on vacation. After my…read morebirth she was rude about my son's name and was very hurtful during my exam. It was my very last visit

Run like you are on fire away from this disgrace of a medical practice. If 0 (or less) stars was an…read moreoption that is what I would give. Not only is the front office staff extremely rude and unhelpful, they behave like it is the last place on earth they would rather be. Listening to loud music, having every phone in the front on speaker phone holding for insurance...not a professional setting by far. You are NOT ABLE to reach this office by phone during or after business hours, everything is via a patient portal and you have to wait up to 48 hours to be messaged back. Read that again so you don't make the same mistake I did. You CANNOT REACH THEM. I had an after hours emergency and when my husband called the crappy outsourced call center that they used-2 "on call" physicians (out of 6) were paged numerous times and NOT. ONE. CALL. BACK. Not one call back, no follow up the next day-complete silence. Their billing practices are despicable and guess what? Since you can't reach anyone on the phone good luck getting an error resolved. I even went as far as sending a long message to the practice "owner" explaining at length what I suffered through as a patient and got no response. This place is the pond scum of medical practice. Please do yourself a favor and find another provider. If this helps even one person not have to endure the time spent running in circles with billing, the lack of care, and the overall frustration of seeing an absolutely uncaring and unprofessional provider then this review was worth it. It is time for the PATIENTS to demand better care-because without us, these doctors can't continue to operate this way. Demand better for yourself. There are PLENTY of other choices. I learned the hard way and now drive much further to see a quality doctor because at the end of the day when you are sick and scared and/or having an emergency, your doctor should be accessible.

Stay away from this place if you want to avoid unnecessary procedures or get an unexpected bill…read morebecause they use wrong codes. No one replies to you via members portal, no way to talk to real person on the phone.. the worst experience ever