I must confess that I first became aware of Vivint through a cold call from them. I had looked into…read morepurchasing a home security system before but decided they were not worth the expense. I even looked into several more tekkie DIY systems, but while I love some of the technology out there, I frankly don't trust my own savvy to install it properly. I chose not to invest in a system. Sometime later, I received the call from Hayley, a charming and quite helpful sales rep for Vivint. As she thoroughly outlined the company's various options, I was, again, quite taken with the technology and possibilities for expansion. At several points I asked, quite pointedly, "what's the catch?" After each inquiry, time and again, Hayley patiently explained to me the different levels of service options and available equipment. After a verbal walk-through of my home and needs, I opted for the total automation package, though I would need additional equipment. Hayley's response was, "let me see what I can do for you." And so she did. At no extra charge, I was given an additional automatic deadbolt, an extra motion sensor, and a second key fob. These were NOT upsells; I paid nothing additional for them, and my monthly monitoring fees did not change despite the added benefits. In fact, as another bonus, the first two months of monitoring my system were waived without my even asking. Installation was scheduled, and the technician, Tyler, arrived a bit late, though not without calling me in plenty of time to let me know exactly when to expect him. He was spot on time then (early, in fact). Tyler, too, was extremely knowledgeable, helpful, and friendly (as seems to be the norm with Vivint personnel). Until I read offsite reviews, I had no idea that technicians work on commission. Tyler asked me if I'd like a sensor for my utility room door. As it's outside of the house, I really hadn't given it any thought. He was scrupulous enough to notice that I have lots of tools stored in there. Again, no extra charge, simply extra service. He left me with no unpleasant taste in my mouth from trying to upsell me from the equipment included for free. Perhaps that's because even Vivint's most basic products are cutting edge and will last a lifetime or be replaced. My only disappointment was the fact that one of my automated locks is brass while the other is nickel. Tyler assured me this wouldn't be a problem; I'd simply need to contact customer service, and they'd be happy to exchange it as he didn't have another nickel lockset in his van. All told, the installation and training (which included myself, my mother who is visiting from out of town, and my neighbor who is a keyholder) took about four hours. To me, this is NOT a drawback as many on other sites have indicated. Rather, it shows a committment to doing a job right; a job Vivint warrants for life. You can't get that level of support for a hit-and-miss DIY job. I'm certainly not going to back my own workmanship for life haha. Further, I don't trust the security and well-being of my loved ones and cherished possessions to a novice such as myself. I finally got around to contacting Vivint about changing out the brass deadbolt for nickel. This time I spoke to Danielle. True to Vivint form, Danielle was bright, knowledgeable, and extremely helpful and intuitive. As she was scheduling the return installation, I asked her about the possibility of adding an additional keyless lock to my outside utility room. I would certainly have understood if it couldn't have been done, since the contract had already been agreed on, and the outside lock was an afterthought. Danielle not only arranged to have the additional lockset installed and monitored, but she got it for me at 75% savings! Kudos! My customer service and technical experiences thus far have GROSSLY exceeded what I would expect from what I consider to be the preeminent companies. If having the option of doing it yourself is more important to you than having a highly-skilled professional perform a job he'll back for life, by all means, look elsewhere. Likewise, if that trained professional taking his time to do the job correctly to ensure the safety and security of your loved ones and cherished possessions is too inconvenient, I can certainly see the benefits of an out-of-the-box thirty-minute install DIY system. As for me and mine, we're going to stick to the state-of-the-art, cutting edge technology of Vivint. I'm very, very grateful for the peace of mind they've given me. I've already made several referrals, and will make many more. Don't overlook this outstanding technology and customer service for a couple of dollars a month. That could prove to be a much costlier mistake.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

I had just gotten home from a week of working on the road. I stepped outside to water a plant and…read moreyour young male salesman was standing on my walkway. He immediately launched into his spiel and I interrupted to point out my "no soliciting" sign. He ignored me and continued on. I literally chased him off my lawn. He was rude, abrasive, and a complete incompetent fool to not even understand what "no soliciting" means. If this is the type of representative yoy have for a security company, then I pity you. ​

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

Been a customer for many years. Recently I started to worry about Safe Touch's customer service…read moreuntil I met Nick. He came out to repair the system on a few occasions with tenacity and professionalism. Nick found the solutions. I was almost ready to go to another local security company until Nick resolved our security system. He turned it around and saved me as a continued loyal happy customer. Definitely a five-star experience. Congratulations Safe Touch!

This company provided poor service during the first year. It took them a long time to get the…read morephantom alarms to stop and they often blamed this homeowner for something that was in their system. Additionally, it is a local company and non-transferable if you move out of their territory. They charge you no matter what! You can't get out of the contract despite the fact you live out of their service range, so you have to pay for years despite the fact that the people who move into the house are also paying them for the service. They promise to communicate regarding the situation, but never do. Double dipping keeps them well-paid. This is a shoddy business model. Their poor service along with monthly charges despite the fact they don't serve the area you move to makes them a very sketchy company. Go with a nationally known company.

This service is untrustworthy and backwards. They signed us up, and they gave our account away…read morewithout telling us. When we called in, they couldn't find our account and they couldn't tell me who had my account moving forward. Their hardware, which still had vector badging, is malfunctioning, and they won't service it because it's "not theirs if I don't sign up with them". They have been nothing but defensive, and every bit unhelpful every step of the way. Do not sign any contracts with these people. You will regret that almost immediately.

Outstanding service as well as workmanship. Highly recommend. Very professional serviceread more

From the owner: We provide Peace of Mind in Security, Entertainment and Technology Installation Services. We are…read moreprofessionally licensed, insured and certified by AESBL in residential and commercial technology installation, and specializing in TV Mounting, Security Camera Systems, Networking and Cabling, Audio/Video Home Theater and Sound Systems. We offer free quotes on all of our services.

I can't say enough good things about this company and their staff. I've had their security system…read morefor over 7 years and they have hooked up all of my audio systems. Nicest and most professional technicians I've ever worked with. Highly recommend!! Plus I like the local business vs national companies, where you are just a number to them.

From the owner: Security systems installation, service and monitoring. Camera systems. Fire systems. Networking…read more Gates(automated) Pool alarms

Awesome service!!!…read more We were so pleased with the entire team coming out to make sure everything was perfect in our home security system! The process from start to finish was up and running in a couple hours and I cant say enough on how professional Corbin was!!! I wish you could add more stars !!

Highly recommend Corbin Systems! Their team installed our home security system and we can't be more…read morepleased with the professionalism and ease of the process! Thank you!