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    Wireless One

    2.8 (6 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 3 months ago

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    3 months ago

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    1 year ago

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    3 months ago

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    2 years ago

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    7 years ago

    Charged me to replace my screen. Didn't do the work and refused to refund my money. Avoid this place!

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    Staples - Front of oversized print

    Staples

    (8 reviews)

    No, absolutely not. We confirmed the tech trade in event and when we got there- a completely…read moredifferent story about how it doesn't work and everything they couldn't do or help. BRUNSWICK has lazy employees and corporate culture! Just ridiculous and in my personal opinion, lazy. 3 people walk by and walked around us. No one thanked us for coming in or the amount of orders we place. We will no longer be using this staples, or staples at all it's a waste of time and money.

    Initially, I was pretty frustrated by my experience with this Staples location…read more But ultimately, they knocked it outta the park! Exterior The strip mall is a bit run down, dated but nothing off-putting. There is plenty of free parking. Interior I didn't move past the print center, but store seemed clean and well organized from what I could see. Customer Service They can be VERY hard to reach by phone. When I called Monday, I kept getting put on hold and when I did eventually talk to someone in the print center, I was given GROSS misinformation that resulted in a LOT of wasted time (reprinting two large, 24 x 36 poster). I was basically told that you can't trim a laminated poster because it will separate, so I was directed to re-submit my entire order. On the day I finally ventured in to get my re-prints, my experience completely changed. Tommy was kind and patient and the store manager was phenomenal. I asked her name - even wrote it on the receipt so I could mention it, but now I've mislaid the receipt so I can't remember her name. They both went through great pains to get my order issues corrected and to make sure the print fit the frame. While waiting, I was able to observe the manager's interactions with the several customers and she was always friendly and upbeat. I don't care how long the line got, she turned and made eye contact along with a quick greeting and assurance them they'd be taken care of shortly. Overall Overall, I'd definitely frequent the store if I still lived locally. My home town has changed quite a bit over the years, but it's the down-home friendliness like this that makes me often miss the charm of small towns.

    Phone Tech

    Phone Tech

    (109 reviews)

    Greater Arlington

    Convenient and affordable option for phone repair…read more Courteous and knowledgable staff. Good job.

    I never leave reviews. Nice enough people...went there as a specific choice to buy local rather…read morethan go to the Assurion affiliated behemoth. It may have been a mistake. I'm 57 and never had to replace a screen. I dropped my phone, screen broke...had to do it. Such is life. They fixed it, more expensive than the franchise place but it was my choice...all good. 11 days later my screen is cracked...I didn't drop it, didn't put the phone in any condition or environment that was in any way out of the ordinary....genuinely...on my kids...no lie. Just as it was before being fixed, my phone resides on an Otter box. I am at a friend's house...I set my phone down...pick it up an hour or so later and it's cracked. Does something rub up against it? Probably...maybe. Can't be sure. But there was zero stress put on the back or front of the phone. It was in my pocket, in the car and in this person's house. When I came back and explained my situation, the best they could do was instead of paying the $188 I paid originally, I paid $150. On the one hand, I get it. The warranty not covering physical damage makes sense. People are nuts, people are irresponsible, etc. But I got zero vibe, feeling, sense that my take mattered. I didn't ask for it but was thinking...if I'm the business owner, maybe I throw in a scree protector at not charge. A minimal...coupla bucks investment in a customer that says on some small way...we get it...you just paid $188 for a replacement and 10 days later...inexplicably you're paying another $150....so...as a basic gesture of goodwill...here's the bare fu***ing minimum we can do to display some level of service...and nope. Just a transaction. Gimme a GD reason to pay more to shop local next time. Your shortsightedness cost you not just a customer but probably 8-10 customers if basic marketing principles hold. Shop local - please...for everything you can. Your dollar, when spent locally serves the business and your community 10x vs what comes from shopping at a chain. However...if you need a mobile phone repaired...there is no benefit to shopping local. Why? Because they know they have you. They know you are captive to your phone. Really. They're right. We are. No argument. Go to the behemoth. Go to the chain if you need your phone fixed. These guys are no better. They know you will do whatever to get your phone back. They clearly use inferior quality product. And I feel for them on some level...they are competing against massive volume that prices them out for many folks. Well, this is the rare occasion where the local place lost me. I won't say "don't shop here", etc...cause maybe my experience is just a one-off. And...also...F them. They had a shot at being decent and failed.

    Wireless One - mobilephones - Updated July 2026

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