The worst customer service and they don't care Over charges…read moremystery fees billing errors Old school wires and boxes Run away and explore Verizon for internet and DIRECT TV for wireless cable Especially if you are military You will save money and have less headaches TDS is not worth it Run away and don't believe anything that you are told at TDS There office reminds me of a popup business at a swap meet TDS IS NOT WORTH THE STRESS Worst business practices in the industry Just waiting to join in on a Class action lawsuit next 1 star required for this review not deserving of any stars 5 clowns is a better representation of what I experienced

Over priced bad service. Representatives are very unprofessional., rude., over worked (long wait)read more

We had the best service at this Verizon store in Alamagordo. Sharissa waited on us and was so kind…read moreto help us navigate an issue my husband had with his Apple phone. We were on vacation and thankfully Sharissa was able to fix the issue promptly as she walked us through what had happened. This certainly added a sigh of relief and a big smile to my husband and myself! Thank you for your kind and professional help!

I was blown away by Verizon and their customer service this evening. My husband has an older…read moregeneration iPhone that has been populating an error code over the last week or so. We went in fully anticipating being told that he would need to upgrade but much to our surprise Larry quickly offered to fix the problem by replacing the SIM card. He also offered to take a look at my device even though it was not on the original ticket. It was actually a PLEASANT experience and we both left with our devices working better than when we walked in. WELL DONE!!

they added five lines to my cell phone bill without my permission or knowledge. but i guess they…read moreneed my money to give trump money for his damn gold ballroom. yes - they donated heavily to his gold ballroom. poorest service ever. i switched to att and love it and the entire staff at their alamogordo store!

I recently went into T-Mobile to try and return a phone case ($50) and dispute a screen protector…read more($60). I had traded in my iPhone 13 for the 15. I spoke to the manager and he helped me out. Although kind at first, he tricked me into getting the phone and screen protector. He had told me to go and pick it out as it came with my new phone. I told him I've had bad experiences previously with T-Mobile, so I thought he was being kind and helping me out, as I am also an active duty military member. He however took advantage of me, and now I have to pay those off as they only have a "14 day return policy". Not even long enough for it to show up on your first bill cycle and notice the issue. Don't buy a screen protector or a case from these people. Apparently I should've told them no and stopped the transaction, even though I thought it was part of a promotion. Would take business elsewhere, except now I'm stuck paying off $110 of stupid phone accessories.